Wob have a massive catalogue, easy interface and quick turnaround, I have no hesitation in giving this seller 100% positive feedback
Quality of books is outstanding. My go-to for rare or unusual books. Great prices. Fast delivery. Always been pleased with WoB.
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Very happy with WOB. Tried many places to get the books I wanted and failed. WOB haven't let me down yet.
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Revision books arrived in excellent condition and before the expected date. WOB is my first go to for all things books!
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As always my books arrived in excellent condition and in speedy time. Can't fault WOB. So great to use an independent.
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I was prepared for a wait, but the book fell on my doormat earlier than the due date. Well done WOB.
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Great to deal with WOB, if I can't find what I want on other re-sellers sites WOB usually has it, Books, DVD's or CD's. Reasonable pricing and quick delivery.
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Purchasing second hand books is great value and good for the environment. Delivery was rapid and free. Thank you, WOB.
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I would definitely recommend WOB. All the books arrived on time and in the condition they are described or better
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Very swift arrival of two books I ordered. So easy. Good website. Always use WOB. Never a problem. I recommend
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I am always pleased with WOB and their quick and efficient service. The books I've received are of good quality.
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This year I have ordered and received 4 books from Wob and it has been a great experience. No problems
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As usual, the books that I ordered from WOB were delivered promptly. It's great to know that delivery is included.
Wob has delivered books in good time for Christmas and after. The quality is great and website easy to navigate.
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Ordered a 2nd hand book - very pleased with the service and product. It's as good as new. Free delivery too!
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I'm not good at writing reviews.
I've used WOB many times and never been disappointed. Keep up the good work.
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I have always received very good service from Wob. My latest purchase arrived quickly and the condition matched the description.
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Almost perfect but I am still waiting for my other book I ordered 2 Paul o grade books but only received one I am still waiting for the devil rides again
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I was shopping in WOB since 2021 and spent hundreds of pounds on books last year, however, not anymore. Wob made mistakes previously, but the last order is a mess. I've bought 10 books and two of them were not what I have ordered. One of them is with sentences crossed out and in general, is very messy and doesn't look in a good condition, however, wob team was super sweet and despatched me a different book in the same price range. The second book is a different story. I paid for a book because I needed a particular edition for university, WOB sent me some extremely old edition from 1969 and now when I want to return that book I have to pay for postage myself or take a 30% refund. It is unfair and as someone already wrote in reviews here, it definitely goes against consumer rights. I don't need that book. Moreover, this is what wob customer service says:
"All of our products are listed by their ISBN/EAN numbers. Sometimes, these do not always identify changes to the book's edition. Our database automatically provides the information and photos of the items on our website based on these numbers. On some occasions, this means that the information and photo may be of a different edition.
All our listings state that the item picture is for illustrative purposes only, actual binding, cover or edition may vary."
Basically, you can never know what you're actually buying and as their database makes mistakes and shows wrong information about the books, YOU will need to pay for that, because they're just acting like it's not their fault. Their system doesn't work. It was written 2003 edition on the listing and I have received 1969. There's a massive amount of time between these two editions…still need to buy a required edition for the university, but definitely not from WOB. I will be more careful from now on and will choose a different seller. As I said, I was buying from them since 2021 so people be careful because if it didn't happen to you yet, it will and they will not care about you, only reply to all emails by that one template. Disappointed.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
I ordered a book for my sister as a little add on Xmas gift. It was cancelled and refunded… no WOB explanation or apology or goodwill gesture
Hello, Please drop our customer service an email and they will be able to help you with this. Their email is customerservice@wob.com
Thanks, Wob
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Wob has a rating of 2.7 stars from 1,390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wob most frequently mention customer service, tracking number and full refund. Wob ranks 42nd among Books sites.
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