• Wix

Wix

Overview

Wix has a rating of 1.54 stars from 681 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wix most frequently mention customer service, credit card, and premium plan problems. Wix ranks 132nd among Website Builder sites.

  • Service
    216
  • Value
    203
  • Shipping
    86
  • Returns
    111
  • Quality
    194

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.9%
Positive
4
Neutral
2
Negative
96
78
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have no real customer service, people to call.
  • I need to block my credit card now, because it sounds from others that they will continue to charge you.
How would you rate Wix?
Top Positive Review

“Building Beautiful Websites with Wix”

पपीता म.
4/23/24

Wix has become my preferred platform for building beautiful and functional websites, even with minimal technical skills. The platform's drag-and-drop editor, customizable templates, and extensive app marketplace make it easy to create a professional-looking website that reflects my brand and vision. I appreciate Wix's versatility and affordability, offering a range of plans to suit different needs and budgets. Moreover, the platform's SEO tools, mobile optimization features, and e-commerce capabilities ensure that my website is not only visually stunning but also easy to find and navigate. With Wix, I can build a website that stands out from the crowd and drives results for my business or personal project.

Top Critical Review

“So Done with Wix”

Paula H.
1/29/24

Now you can't get Wix support for free at all, even through chat. I pay hundreds of dollars fo premium plans and now they want $55 for the occasional support I need. I am thoroughly disgusted with their overall business model and I rue the day a "Consultant" convinced me to go with them. Another six months until my plan expires and i am gone.They will however be happy to keep the unused remainder of my other service payments. Don't ever pay for yearly, you can never change to monthly.

Reviews (681)

Rating

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Other

Reviews that mention popular keywords

customer service (184) credit card (72) domain name (25) premium plan (33)
Thumbnail of user surajmishra8306456121
26 reviews
0 helpful votes
April 23rd, 2024

Wix has become my preferred platform for building beautiful and functional websites, even with minimal technical skills. The platform's drag-and-drop editor, customizable templates, and extensive app marketplace make it easy to create a professional-looking website that reflects my brand and vision. I appreciate Wix's versatility and affordability, offering a range of plans to suit different needs and budgets. Moreover, the platform's SEO tools, mobile optimization features, and e-commerce capabilities ensure that my website is not only visually stunning but also easy to find and navigate. With Wix, I can build a website that stands out from the crowd and drives results for my business or personal project.

Thumbnail of user pwigboldy
1 review
0 helpful votes
February 29th, 2024

First of all, I've been using Wix for about two weeks to re-design this, my current website:
https://www.flightdeck1.com/ I should have the new one created with Wix live by March 8 or so. I started my business Flightdeck+Rogue Racing about 18 years ago. My company is the only attraction like it in the world, still. Our customers are tourists, local residents and businesses booking corporate private events. Since we opened I've created/designed our website and had an outside company do it 2 times. Our current website which was designed by a creative agency is OK, but it is very very difficult to make any edits and changes. So I finally got fed up and went back on the web to see what's out there for the DIY websites. I tried six different website builders in the last two months and settled on Wix which I used 7 years ago and it was meh. But the Wix today is volumes better than from back then. At least twice a day I'm blown away by what I'm able to do in creating a website and by the way, I'm no graphic designer. My plan is to create this and then find somebody on upwork or fiverr to go in to improve/polish it. I read a few of the 1 and 2 star reviews and I swear most of must be competitors, hiring people to write low reviews or they're just plain bots, In my humble opinion. (still a work in progess re: photos)

Thumbnail of user swade9156
1 review
0 helpful votes
June 14th, 2023

I recently had the pleasure of using Wix.com to create my own website, and I must say, I am thoroughly impressed! As someone with no coding knowledge, I was initially skeptical about building a website from scratch, but Wix.com proved to be the perfect solution.

One of the first things that caught my attention was the stunning high-definition visuals offered by Wix.com. The platform provides an extensive collection of beautiful templates, allowing me to choose a design that perfectly matched my vision. Each template is crafted with precision and attention to detail, ensuring a professional and visually appealing outcome for my website.

What truly sets Wix.com apart is its interactive nature. The user-friendly interface makes it incredibly easy to customize and personalize every aspect of my website. I had complete control over the layout, color scheme, and font choices, enabling me to create a unique and engaging online presence. The drag-and-drop feature made the process seamless, allowing me to effortlessly arrange and modify elements without any technical difficulties.

One of the highlights of using Wix.com was the seamless integration of an online store. Setting up an e-commerce platform was a breeze, thanks to the intuitive tools provided by Wix.com. I could easily add product listings, manage inventory, and process payments without the need for additional plugins or complicated coding. The seamless integration allowed me to focus on growing my business rather than getting lost in technicalities.

The customer support provided by Wix.com is exceptional. Whenever I encountered a challenge or had a question, their support team was readily available to assist me. Their knowledge and responsiveness helped me overcome any hurdles I faced during the website creation process.

Overall, I highly recommend Wix.com to anyone looking to create their own website without any coding knowledge. The high-definition visuals, interactive interface, seamless integration of an online store, and excellent customer support make it a top-notch platform. Whether you're an entrepreneur, a creative professional, or simply someone who wants to showcase their passions online, Wix.com is the perfect choice to bring your vision to life.

Disclaimer: This review is based on my personal experience using Wix.com to create my website and may not reflect the experiences of others.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylem761
1 review
0 helpful votes
August 1st, 2022

It's the best DIY site builder I've found anywhere if you want a WISIWYG (what you see is what you get) builder. Well done, Wix!

Service
Value
Quality
Thumbnail of user johnf993
1 review
1 helpful vote
May 15th, 2019

Ok first of all I don't understand why people downvote wix so much simply judging on their customer service. I was also charged 150$ as my renewal of premium plan after my first year, and yes, at first I was furious about that too. But if you guys read what you sign up for... they actually very clearly state that this is what they will do. Maybe its not acceptable for some, but for businesses to thrive, a web page has to be up and running all year long. I understand that.

Anyway, I contacted customer service via e-mail. Explained my situation clearly and requested for a refund. And to be clear, it was just a day after the charge was made and technically my previous years subscription still had 6 days till in would officially expire.
First e-mails were not so helpful as they asked me to contact for official request for refund. So that got me a bit frustrated but I did not give up nor started cursing them(which I believe most people would do) after a long wait for about 3 week I received a mail saying my refund request is approved. And a week later it was refunded. Voila!

So here you go guys. This is my advice.
1. read what you sign up for. 2. learn to be patient and polite. 3. be reasonable, justify with reason why you think you are right.

And thank you wix, for a making things easy for people and businesses, and for having a reliable, logical customer service (although its a bit slow)

Thumbnail of user vanessar102
2 reviews
1 helpful vote
July 5th, 2019

I really like this one, what's so special about it is that you can create your own designs for your desired domain and that you can customize it whatever you want. You even get to choose your own site name with just a free trial. Nice one wix!

Thumbnail of user wilbertj11
2 reviews
3 helpful votes
September 27th, 2018

I think whoever came up with wix.com is simply amazing. I love how user friendly the website is and almost everything about it. Of course it has its pros and cons but overall, I think it is straight forward and super awesome

Thumbnail of user caysm
3 reviews
1 helpful vote
April 2nd, 2017

Had no problems with this one at all. I needed to create my own online shop and with the students money I couldnt afford buying everything necessary. So as a temporary solution this service was of great help. Now the shop is functioning as it should but I`m anyway very grateful to this service for such an easy start.

Thumbnail of user harryh59
8 reviews
20 helpful votes
September 21st, 2016

Now anyone willing to learn the simple web site designer that wix offers can build a great website with Search Engine Optimization and mobile capabilities. All of the people who hate this wix.com that I have met are in the business of charging customers a huge monthly charge for "Maintaining" your web site. Web site design and maintenance companies are going to go the way of travel agents (unless they already use wix.com)

Thumbnail of user alans150
1 review
3 helpful votes
August 19th, 2017

I feel like since this company doesn't want to help and are running a scam on the people that it's time for some pay back. I know they could care less about these comments because very few people will see them and lawsuits will never happen, so I feel like hitting them where they hit us. (On the add market) I own two very big YouTube channels (one of the them is Planet X Daily News) that total in all over 500,000 subscriber's and I plan on putting up a scan of these comments for awhile at the beginning of each video, I don't believe that's enough to really hurt them so I'm currently in the process of bidding on enough time slots on YouTube to really put a damper on their scam (also website adds as well). I can assure you guys this will hurt their business like you wouldn't believe and bring fourth more victims and it will snowball from there. I started a Wix site (Daily X Files) and I put all this work in it just to find I cannot even find it online googling the exact web address. In conclusion, Wix you did well and enjoy your money but the buck will be stopping soon.

Thumbnail of user jamiem139
66 reviews
75 helpful votes
August 6th, 2018

If you're looking to play around and make a personal website or blog for free, this would be the perfect place to start--before you decide if you want to spend money. Once you decide, you want to spend money to get a domain. I'd suggest GoDaddy.

Thumbnail of user cp205
1 review
0 helpful votes
May 25th, 2020

We are very happy with the bells and whistles provided. We can choose to auto renew, renew mnually or cancel at the end of the term.

Thumbnail of user crist17
1 review
9 helpful votes
December 14th, 2019

Hi! I want a refund, because I forgot to cancel my Subscription. They should asked me first, I didn't know they're charging me automatically. Please, help. What do I do? I want my money back!

Thumbnail of user achuk
1 review
4 helpful votes
July 22nd, 2016

WIX IS THE BEST WEBSITE BUILDER I HAVE COME ACROSS AND I LOVE IT! IT'S PERFECT FOR PEOPLE WHO DON'T HAVE AN INFINITE AMOUNT OF COMPUTER KNOWLEDGE. BUT FOR THOSE WHO NEED A MORE THAN WHAT WIX OFFERS ( AND BELIEVE ME, THEY OFFER A LOT!), WORDPRESS IS PROBABLY YOUR B EST BET. BUT PRICING IS MUCH BETTER AT WIX AS THEY PROVIDE QUALITY SUPPORT, A FREE DOMAIN, AND FREE HOSTING!

-JUST ANOTHER HAPPY CUSTOMER

Thumbnail of user jimh126
3 reviews
21 helpful votes
January 1st, 2017

Having been associated with some form of web design/support/maintenance over the past decades, I'm quite impressed with how the wix platform works! I used it for one year to see how many adds I couldn't stand, like some other web platforms. I actually didn't mind the small wix add because it was a free site and I had tons of my photographs loaded. I like the editor and the many free apps/buttons/tools. This year I took advantage of their savings and locked in my own domain and upgraded to Premium. Now it's really cool to have my own little domain like a real person, not just some FB junkie. Anyway, I'm a big fan of Wix.com so please enjoy! BTW, it does take work to learn it, so don't criticize it unless you've seriously spent some time to understand it. I'm sure it's not powerful enough for some mega techies, but for the common humanoid, it works fine.

Thumbnail of user johnw671
2 reviews
4 helpful votes
June 15th, 2017

Used free version, then when totally happy set my site live with paid offer. Look out for the regular 50% off promos.

Thumbnail of user kc97
1 review
2 helpful votes
January 14th, 2016

Worked with me to resolve problem.
A customer service # is hard to find. I never saw it on the site but when I printed out my invoice it was on the bottom. *******949 by the way. So minus a star for that not being accessible but when I did get a hold of someone they were awesome. I had failed to turn off auto renew, they refunded me even though it was my fault.
Wix is better than others I have tried for site building I just didn't have the time to make my sites work for me and $ just got tight. So the core service they offer is good. If they offered more access to customer service, like a find-able # and/or chat, at least for the payed plans, I would say they are a very good value.

Thumbnail of user romanb26
1 review
1 helpful vote
September 25th, 2016

I am not great with computers but I managed to build my band's website and it was very easy.
Prices with wix are good, the site's never down, I like wix and thoroughly recommend it.

Happy customers
-The Black Horses

Thumbnail of user richardb140
8 reviews
27 helpful votes
July 28th, 2016

Long story short: I have used and tried various wysiwyg web-building programs over the last 8 years, from Quick N Easy Web-builder, to Weebly, Squarespace, Jimdo, etc etc etc... they were all utterly frustrating and cumbersome. Reluctantly, I turned to Wix. I say 'reluctantly' because of the number of bad reviews here.

I started actually reading the bad reviews, instead of just looking at the rating, and realized that a lot of folks didn't understand the basics of having a website and their frustration, besides billing issues, was based on their - how can I put it politely -... ignorance.

[So, to correct that, here's a brief thing newbies need to know:
(1) You buy your 'www...' address from a company like Go Daddy or whomever. It will cost you about 15 bucks a year to keep it. Companies that sell 'www...' addresses are called 'domain name providers'
(2) You buy your bit of space on the internet to show that site through a company, like Wix or Go Daddy or iPower or whoever. They're called 'hosting companies'
(3) You buy your program to actually make your website

Those are the 3 main costs involved and they cannot be circumnavigated. Think of it like a car. You cannot get away from having to have (a) a chassis (b) an engine and (c) wheels. OK, bad analogy, but you get my point.]

Wix's editor (the bit of online software for making your website look useful and pretty) is amaaaaaaaaaazingly good. Especially compared to the competition. You will not spend hours frustrated, scratching your head and pulling your hair out trying to figure out how to put in a picture, re-size some text or add a 3rd party html widget. It is an absolute breeze. It is the most user-friendly interface I have ever, ever, ever come across.

Now, for those concerned with seo (search-engine-optimization) opportunities, buy a copy of 'SEO for Dummies' off Amazon for $4 and read through it and DO everything in it. Don't pay for SEO, whether it's being offered by Wix or Google or the pimply kid who lives next door.

Yes, SEO is about exciting as staring at a brick wall for a day and a half, but it's gotta be done and it isn't rocket science.

This review got a bit longer than I had intended. My bad. Anyway, I hope my 2 cents worth helps someone out there. Thanks for reading.

Thumbnail of user sucattas
1 review
3 helpful votes
October 12th, 2015

I have tried a few other website creator, and WIX is by far the most practical, resourceful, and yet affordable one I have tried. It was recommended by a book publishing designer, friend of mine, and besides being able to fully create my website in one day, I also received a, effective customer support assistance when I needed. The technical support representative quickly accessed my computer, identified the issue, and the problem was immediately fixed. I was speechless to see my problem solved in less than 5 minutes. I am giving 5 Star for my overall current experience 10/12/15
www.sucatta.com

Service
Value
Shipping
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Thumbnail of user tiab7
2 reviews
6 helpful votes
July 12th, 2016

Wix has everything I want in a website designing tool. It's basically fool proof. Almost any question you can possibly have has a detailed answer already on there site which is good because I don't like dealing with people (takes too long). Mobile view is great (MAKE SURE U EDIT THIS because it will probably look messed up if you ignore it). We paid for a premium account so there is no ads and personally I think that the pricing is right. If you have gone through the pain of trying to code a website then finding a hosting company and uploading the files to C Panel and then trying to make quick changes (I'm hyperventilating thinking back about this)... YOU WILL THINK WIX IS A GODSEND.

If you're trying to start an multi-million dollar empire, Wix probably doesn't have the capacity to support your needs. For regular websites for SMB businesses or personal websites/blogs/community initiatives... it's perfect.

Thumbnail of user davidp67
2 reviews
2 helpful votes
September 25th, 2017

I absolutely love the Wix website builder. All their different designs are beautiful to look at and easy to adapt to your own requirements. People should appreciate how much effort and skill Wix put into making this service available. For my part I use it as an artist's portfolio to share pictures of my paintings and photo-artworks with my old friends at Mansfield Art College and the Royal College of Art. The colors of my paintings and photo-artworks are accurate when they are uploaded to the Wix website, and they are well supported by easy-to-use written text. The page layout design is well organized and allows me to display my paintings so that viewers can access them with no difficulty. As an example just take a look at my own portfolio (http://davidpoyser.wixsite.com/portfolio). It's not a business, just a really professional way of sharing my pictures. As an artist I do appreciate good design and Wix certainly provides that.
David Poyser artist.

Thumbnail of user insightsg
1 review
2 helpful votes
July 24th, 2015

I was reading all these poor reviews so I decided to call the Wix Customer Service to find out for myself. I was informed that I had to wait 4 minutes so i hung up after about 2. In about 3 minutes I received a call from a Wix Representative asking if I needed any help. I explained my reason for the call and he asked I was having problems with my site. We talked for a short while and so far i am very satisfied with their service.

As for building my website, I was encountering some problems but I quickly realized it was my fault because I had not taken advantage of the tutorials. After I read up on the information i am very happy with my site. I have added some animations, etc.

Thumbnail of user palomac1
1 review
1 helpful vote
March 10th, 2015

Intuitive and customizable. I created a few websites with Wix without technical knowledge and they looked exactly like I wanted.

Thumbnail of user morines
11 reviews
37 helpful votes
August 16th, 2015

Having your own website to advertise your Business, Goods and Services is the way to go. Almost everyone has their own website. It's the way to advertise, it's actually the way to go.

A few years ago I was about to pay for a ten weeks course in Web page designing, it never happened until about three months ago I saw an advertisement on a particular website inviting people to join the website designing boot camp. This boot camps goal is to help people to set up their own personal website in two days. The cost is $10,000 (ten thousand Jamaican dollars) and you are to take your credit card with you to pay an additional US$60 for the Url so that is pretty much JA$16,000 (sixteen thousand Jamaican dollars).

I mentioned it to someone and they told me not to pay any money to set up a website because I can find a site on the internet that can offer me the service for free. I decided to search for myself and gave up until I stumbled on wix.com. I decided to try it myself, by the way, I am not very technologically savvy. I do pretty good on Microsoft office applications but I know little or nothing about web page designing. Anyway, I decided to go on the website and try my hand at it. To my great surprise, and happiness I was actually able to set up a website on my own. I actually started it today on wix.com, I am not finished yet, I have saved it to continue because of time constraint. That is the reason I have decided to do this review. I have gained satisfaction and I want others to benefit too.

You do not have to have a knowledge of programming, HTML or javascript, It is a simple step by step process. Your can create your web page of your design with animation and all of this is for free. The only thing you need is a domain name. Isn't that great!

Well, I know it has helped me because now I can create a web page and this I did for free and I also have the knowledge on hand to share. So if you ever think about building your own web page why not try wix.com you will be glad you do.

Tip for consumers:
Great Service, try it, you will be glad you do.

Service
Quality

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From the business

Build, manage and scale your business online with confidence using Wix. Choose a professionally designed template, use the AI website builder or even your own code to intuitively build a unique site that’s ready for business. With Wix, you get so much more than a website builder platform, whether it’s eCommerce, scheduling, events, blogging or a portfolio—you can run your entire business from one place.

With built-in marketing and SEO tools, you can expand your reach and attract even more customers. And when it comes to analyzing performance, deep dive into advanced reports and analytics to drive informed decision-making for your business’s success. You can use the Wix Owner app to achieve all this and more, no matter where you are. Plus, experience lightning-fast performance, enterprise-grade security and a robust infrastructure to rest assured that your website will stay up and running smoothly.

With a 4.6/5 star rating on TrustPilot (2024), join over 220 million people across 190+ countries using Wix to achieve their online goals. Head over to Wix.com to get started today.

Wix’s main features:

• AI website builder
• Intuitive drag-and-drop editor
• 900+ professionally designed website templates
• Business management solutions
• Wix Studio - website solution for agencies & enterprises
• Advanced AI features
• Built-in SEO
• Integrated marketing tools
• Powerful eCommerce solution
• Online scheduling software
• Blogging platform
• Full-stack web dev tools
• Seamless integrations

Company Representative

Thumbnail of user leahl3
Leah L.
Typically does not respond to reviews

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