WixReviews 661

I "opened" an online store, spent a fortune on marketing, only to find that a "technical issue" was preventing anyone from purchasing. After 5 days, all I'm getting told is that they are working on it and that there is nobody I can talk to or complain about. THE WORST MISTAKE I EVER MADE!

The new way of doing things in this site is really bad - it used to be a lot better before. There are an unbelievable amount of little glitches and flaws that make this program almost unusable if you want to make your site look any good. They advertise freedom in creating on here but really this program is very limiting with what you can do with ease. You need to find loop holes to make simple things work because of how bad the glitches are.

Also, at least for me, the way you format in editing mode does not turn out the same when you publish it. I worked so hard to make everything look nice, just for it to publish as a complete mess. After that point, it's guesswork to try and make it presentable on a desktop. It's hard to believe this is a large, established company and not some beta version of a brand new program.

Let's just say it took me a least three times as much time to complete something on Wix as opposed to using a platform that works properly. I highly recommend using literally any other program to help you create a website. I regret ever using Wix.

They basically witheld money for 5 weeks, saying we are in review/
Bullsh!t.
We are a real company with real data, all verified everywhere else, so they let us sell, collect money, ship our orders, then KEEP OUR FKN MONEY!
Rip off, do NOT use wix...ever...for anything.

Three years ago I looked at WIX poor reviews and decided not to use it. So I engaged a local 'expert' to make a skeleton website for me. He came back with WIX website without telling me he intended to use them and I was up against my deadline so I decided to run with it. Big Mistake! If you are in this position drop it NOW and start again. It will only get worse. The editor is awful to use for a non-expert. Everything you try to do will result in a call to support that is at least three times round the loop to get an answer. Its a chatbot, that gives a different contact name each time so you virtually have to start again. The system you get can only be maintained via their editor so it is not portable. You can only change hosting. The only choice is to abandon it and rewrite it on another platform. I endorse all the details in the other reviews I see here. It is only a matter of time before this company goes belly-up due to the accumulation of warnings about them. The correct review should be zero stars not one star. Do not get into the WIX trap.

Wix has allowed my business to have a professional website, accept payments and have really cool features. However, I had to deal with their customer support team a couple of times and they are some of the WORST I have ever encountered. There is no such thing as immediate service, you need to leave your details and in a few days someomne will call you. Staff lack the necessary knowledge and are not very helpful. You can tell they intentionally want to get out of accepting responsibility. One of the worst services anyone can receive,

There is no contact number to reach this company that works and they have made a fraudulent charge on my credit. They should provide me proof of purchase.

Experienced a Wix development project and came across very bad technical SMEs, low quality of product outcomes and indifferrnt customer experience when tried to raise a complaint.

Without any warning, no communication from WIX Inc or their staff that they chose to hold thousands of dollars in credit card payments from customers. This is after months of receiving payouts without any issue… suddenly on the day the money was to be paid out to the bank, they hold it. I had to make all the communication attempts as it is now over a week since the transaction and still on hold. All the staff say is "they are working quickly to get it resolved." That's not true because it doesn't take long to see I have all my paperwork and we are due the money our clients paid us. Do not use WIX Payments or you are likely to be in a terrible situation when they decide to randomly hold payouts you worked hard to earn.

They are a bunch of foreign thieves who charge your credit card without authorization and without any prior notice, then make it impossible to get your money back and difficult to cancel a subscription. By the time you remember you have their service they've already made off with your money. There is no one to talk to by phone and the (no phone number published on their website) business address is in a foreign country: 40 Namal Tel Aviv, *******, Israel. I suggest you use a US company that takes care of customers instead of finding deceitful ways to steal your money and then hiding behind the Internet or a website AND DON'T USE ANY COMPANY THAT HAS A SUBSCRIPTION SERVICE OR CANCEL THE SUBSCRIPTION AS SOON AS YOU SIGN UP! They charged me 2 weeks before (9/25/23) the subscription was due to be renewed on 10/09/23 and provided no prior notice, no information on cancelling the service, and no digital or printed copy of any contract or subscription agreement.

As soon as Wix changed Pro members with 24/7 amazing customer Pro Support to "Priority support" things started to go very down! You now have to contact the Robot to get through, the person that calls you is not the department asked for. They transfer you which takes aprox 1 hours time. Ounce transferred, since Friday the new "Shadow you computer" has a "Virus". Almost 90% of employees working for Wix as support can not even log in to their "new system that has a virus". Spent 1 1/2 months with tons of windows open to resolve massive issues across the board... Wix went from 5 star to 1 1/2 star since all the awful changes have been done. There's not 1 employee that can help you as you pay for higher support. Instead, hacked across the board. Made our Meta Tags not linked properly, allowed massive copy catter companies to copy all your site and shows up higher than you on Google search. Over $15,000 loss in sales = almost going to go bankrupt and on the streets thanks to Wix. They hang up on you after 2 hour waiting time = 4 hours, 2 hours, 6 hours to even get someone proper on the phone... no help yet!? Wow thanks Wix for an awful life you brought to us :(-

I am like others on here and I suggest you go elsewhere when creating a site. I didn't get a fast as 30 days trying to set up. You cannot do anything without upgrading to premium with false hopes of receiving a refund. Paid an entire year, tried setting up less than 30 days and requested a refund which is hard to find on their site and was denied my money back! I'm floored! I didn't even publish my site, was given no explanation and they just refused to give my money back! Will escalate with my card to see if this can be reversed.

I suspect that experienced web designers can do a lot on this platform. However, for someone who knows a little bit trying to handle her own this was an absolute nightmare. So-called "experts" who return your phone calls know less than I do about web design and how the site works. I could never get registration forms or payment plans to work properly. I spent hours and days trying different people and different departments, and only one person actually seemed to be able to figure things out, but even his solution didn't fully work in practice. I finally gave up and got help to move everything over to another platform and I'm MUCH happier. Do not use this platform if you might need help from them making it work. If you are a self-sufficient coder, it is probably fine.

I've been designing web pages since 1995, from code and with layout applications. Wix is dreadful to work with. You can spend hours, days, weeks, trying to figure out why a photo simply won't appear. There's no rhyme or reason. It is ghastly.

I started dealing with legal zoom on September1st. They referred me to Wix. I paid for a email and a domain. Had been trying to connect my site for a few weeks then to be told after they have already taken the money out of my account I have to purchase a premium plan. Then I purchased it. Then called to get help and most of the customer service reps are not knowledgeable of the services and products. Very frustrating after sitting on the phone for an hour to be told he can't help me. Had to call back and finally got someone who knew her job but was very distracted by her loud noises in her background. Now here it is three weeks later and now I try to log on tonite to design my site and couldn't get through. So I requested a phone call back and someone called and let it ring one time and hung up just to say they called. Then I requested it again and got no response.I'm not satisfied at all and most likely I'll be canceling this service. I'll be calling my bank in the morning to reverse the fees. This is truly baddddd business at its finest.

Wix allowed me to take payments and invoices for one week then shut my account on hold and froze ALL the money in it. After weeks went by and I gave them document after document after document to verify everything they still held the money. When I tried to refund my friends who all bought stuff from me and send their money back because six was never going to pay me and let my customers get their stuff six then tried to charge ME the six payment fees in order to refund the people EVEN THOUGH THEY COLLECTED THE FEES AND HELD THE FUNDS! They then charged me $50 per transaction out of my own money to refund my own friends. I hope WIX BURNS

Having done this for over 20 hours, it's about as far as I can get it and it isn't anything like I think it should be.
I created sections,
Home
Anyone can...
Privacy and Terms of Use
Who Are We? (basically about the creator)
Sample Issues and Questions
Blog
Videos
Send a Query
There are 2 big problems with the sections:
I want the sections to be separate pages and while WIX says it's easy to change a section to its own page, it's impossible because the link WIX says to use doesn't exist (tried 30 times)

2. Top Menu
The top menu that is supposed to navigate to sections (they should be website pages) is totally defunct in 2 ways
It doesn't navigate to sections (clicking on the menu doesn't do anything at all) and
Once you change the standard menu names of sections, the platform still uses its own original names and doesn't recognize that you renamed them (what a piece of junk)
3. Videos
I'm ready to create the videos and get going - so sorry I tried to use WIX.

For starters, I started with wix for very simple sites and then progressed to an ecommerce site. BAD mistake. Asid from there being so many issues, like lag and having to constantly export and re import my products to have my mockups show up to customer service - any way, it all went downhill from there. THey used a hook and bait and when I realized i spent 184 on something that was not needed to accomplish my goal- i asked for a refund the following day and after two customer reps and 3 hours of chat following their instructions 0they denied me my refund. Funny thing is that i was hosting 4 other sites that i terminated because of this. Anyway stay clear- many better options out there! Sadly this company is owned by disney - you know they love their money

They mess up and take no responsibility - I am now out of pocket and have wasted 2 days trying to resolve it with them
Inept customer service operators - they cancel your mailbox and then leave you to deal with Google to try and resolve it. Terrible SEO. Overpriced cost for mailboxes. For two days now I have spent 4 hours and still counting trying to resolve mailbox issues with WIX. I have had the phone put down on me. A WIX representative made a BIG mistake and cancelled the wrong mailbox on a phone call. I am now left to pick up the pieces of sorting it all out. I have made 8 phone calls over the past two days and I am currently holding to speak to supervisor. I was told "I will put you through to the supervisor now" and instead of being put through I am holding once again, 10 minutes so far... yet again. COMPLETELY INEPT SERVICE. I spend around £300 a year on wix products annually, and am now moving my websites and connected services as their service is a joke. Another company would try and resolve it's mistakes and offer financial compensation for two days of wasting my time but not WIX. They instead hang up on you and place you on hold and offer you nothing.
They simply say, there is nothing we can do (IT WAS THEIR MISTAKE!) and all the work is passed on to me to sort out my mailbox account that they cancelled. My new provider has also opened my eyes to how bad WIX is at SEO. AVOID, AVOID, AVOID.

When i paid for the 1 month subscription i made sure not to save my card details on their sit, 30 days later i am charged again. So that means they saved my card details without authorization and they charged me even though it is 1 MONTH SUBSCRIPTION! ON TOP OF THAT THEY DO NOT ALLOW ME TO DELETE MY CARD INFORMATION! SO THEY ARE PLANNING TO CHARGE ME AGAIN FOR A 1 MONTH SUBCRIPTION I DID NOT EXTEND!@!

AND TAKE MY MONEY WITHOUT AUTHORIZATION!@!

I have had my wix account since 2013. They have gotten so ridiculously expensive, the support is terrible and none of the feature's work. Email marketing doesn't even work anymore. I can't copy and paste a URL lol idk how the platform got so terrible, but I definitely would never recommend them to anyone.