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Texas
2 reviews
6 helpful votes
Follow Jill K.
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My daughter and I have been shopping on Wish for a while. We've received everything we ordered, and yes, it takes time, but consider the price. So far we have been pleased with everything we've purchased! Just look at the dimensions of an item before you buy it, the main complaint I've heard is the items are smaller than pictured, so keep that in mind. You can't shell out a few bucks and expect high dollar items. For the prices, I think their stuff is just right! Will continue to shop Wish!

Date of experience: March 16, 2016
Tennessee
1 review
5 helpful votes
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Could have been worse
September 3, 2015

I ordered earnings and chokers, one pair of earrings has yet to come. I ordered in July it's now September. What I did get was so worth the money. I didn't waste a dime, just time waiting. Shipping is slow. Over all I liked it.

Date of experience: September 3, 2015
Kansas
1 review
4 helpful votes
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The products I received from this company were of poor quality. The refund process was easy for 1 item but they stalled me on others and then hid behind their 30 day return policy even though they knew I had been attempting return since right after received. Save time and trouble, do not order from this site!

Date of experience: April 1, 2016
California
1 review
0 helpful votes
Follow april H.
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I am an artist and ordered gold foil and never received it. Spent $36.00. I notified their customer service department and they said it was sent. What was sent to me were five magnetic hooks- worth about $1.50 cents.
Not the item I had purchased. Please do not buy from this company. You will lose your money!

Date of experience: December 18, 2020
Wish C. Wish Rep
over a year old

Hi April. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Louisiana
1 review
12 helpful votes
Follow Sonya E.
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Wish sent me a black fabric bag instead of the shirt that I ordered. I need a refund, but they want me to pay to ship the bag back to them before they will refund my money. How insulting is that? It was their mistake, and they should not charge me for their error! I tried to call and e-mail customer service, but I bet I don't hear anything back. I would not order from them again, not legit company. Save your money for something real. Zero stars.

Date of experience: January 22, 2018
Colorado
1 review
4 helpful votes
Follow Brian K.
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I've now bought 3 items from Wish. 2 were completely not as described. They issued full refunds without having to return the items, which I threw away. Completely unusable, and 1000% different from the images shown on their app of the items. The 3rd item i bought from them has yet to arrive 2 months later. Yes the prices are cheap, but this stuff is such bad quality, it usually doesn't survive the shipping process.

Date of experience: July 31, 2017
Canada
3 reviews
14 helpful votes
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I ordered 2 of the mini bluetooth waterproof speaker but received only 1. No answer to my queries. I consider myself lucky I even received one after reading all the complaints here. Scam site for sure... won't get caught again.

Date of experience: December 15, 2015
India
1 review
8 helpful votes
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OK OK kind of service
August 4, 2016

For me whatever I ordered came with the time period which they mentioned...
Products which I received was in good condition and none of them were damaged.
It took lot of time to reach me though (30 to 38 days)...
I suggest you should go only for gadgets and wall decals because it's cheap n best in this portal.
Sometimes products may differ in size and color.
I ordered 2 more products hoping this time it will reach much faster than earlier...
To all my Indian friends make sure you give correct address and phone no. In address line too..

Date of experience: August 3, 2016
Massachusetts
1 review
31 helpful votes
Follow Me M.
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Worst crap ever!
July 30, 2020

Got most of my order after 4 months. Every single item was a total date of money. Cheaply made, poor materials. Useless. Planted seeds, they died. Magnifier, fell apart, what looked like a very pretty shirt was a cheaply made piece of crap with flower design that peels off, still have not received 2 items after 4 months. My advise... steer clear of this junk. Worst merchandise I have ever ordered online

Date of experience: July 30, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
2 reviews
2 helpful votes
Follow Chris B.
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I suspected this would be a "too good to be true" operation.

Still, the allure of decent dirt cheap goods had me curious enough to give it a try. I ordered a $10 item and a month and a half later still haven't received it.
The date keeps getting pushed out by a week and the last action on the "tracking" was over a month ago.

Oh well, I pretty much knew it going in, but figured I'd give it a shot.

I'll stick with paying a few extra bucks and get shipping within the US from now on.

Wish flat sucks.

Date of experience: January 16, 2017
Pennsylvania
2 reviews
1 helpful vote
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BEWARE OF WISH!
August 16, 2021

They may add an item not purchased and say it is your fault. I tried ordering something only to receive a reply 2 days later that it was no longer available. They issued the credit but sent me something else that I did not order... and charged my card. I am now in a drawn out battle to return the item and get the credit issued. They simple send repeated emails, obviously hoping I'll go away.
I have warned WISH. I have the time and money and it is a principle thing with me. For $35 I'll be filing in Small Claims court, just to make them now jump through my hoop.

Date of experience: August 16, 2021
Wish C. Wish Rep
over a year old

Hi Kevin. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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Slow
June 17, 2018

Ordering from wish used to be better. But now I have switched to amazon mostly as they are fast and accurate. Wish is very slow and mists often than not ordered stuff never shows up. It is a big disappointment.

Date of experience: June 15, 2018
Canada
1 review
131 helpful votes
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Wish sucks
May 6, 2020

If you order anything from Wish and wonder why it's so cheap here's why. Everything is sent by regular mail from Asia and comes by ship. I waited three months for things I ordered on Wish. The second reason is quality. 99% of items are poorly made, low quality or fake brand name knock-offs. Anything electronic will break or stop working after several weeks. Same goes for anything ordered from Aliexpress... all late arriving junk.

Date of experience: May 6, 2020
Wish C. Wish Rep
over a year old

Hi Colin. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Alabama
195 reviews
360 helpful votes
Follow Jennifer H.
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Do not spend your money with this site. Mostly everything they sale is fraudulently stated. I will never spend my money again. Product too small and then have to pay to ship it back out the country. You must be crazy. Don't do it people. Biggest mistake, biggest regret.

Date of experience: October 30, 2018
Virginia
1 review
13 helpful votes
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Rip-off.
June 5, 2021

I order an air fryer. Instead, I got a worthless piece of latex material shaped like a cupcake holder. It's not heatable in any way. I have no idea what its function might be but I will tell you that it is NOT what I ordered. I will dispute this charge if you don't refund our money. Bank of America will add you to their dishonest vendor watch list. I will get my money back and Wish will feedback on every review site on the web that will be negative and warn others to stay away from Wish.com.

Date of experience: June 5, 2021
Wish C. Wish Rep
over a year old

Hi Erich. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
4 reviews
5 helpful votes
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Scammers
November 19, 2018

I've ordered about 30 items. I've got 10... all broken, missing parts, etc but I'm not going to complain about that since it is cheap and from china. I would like to complain about the missing 20 items. Where are they? Who knows? I filed a fraud suit with my credit card since wish refused to refund me... either a. It was past the 30 days or b. My account wasnt in "good standing" bc i requested "too many" refunds. I was told to keep shopping to get the refunds later. It doesn't make any sense... keep shopping for items that won't come. What a scam!

Date of experience: November 15, 2018
Canada
1 review
3 helpful votes
Follow Pat M.
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I have ordered from Wish for about 2 years now and have never had a problem getting my orders even though it took two or three months to get some items. Sometimes the quality is better than expected; sometimes it looks nothing like what you ordered. Then my credit card company for the card I use for this site advised me that someone was trying to hack it. I recently asked two sellers for refunds because I had not gotten their product and one said oh yes, we'll refund it but has not, and with the other one, someone from Wish sent me a message saying I have to request a refund within 30 days of ordering even though it takes longer than that to get the item. It really doesn't matter because you will never get that refund. Order at your own risk!

Date of experience: March 6, 2017
GB
1 review
0 helpful votes
Follow Patrick L.
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Wish is a real scam. I can confirm that every time they miss a deadline they push it by two additional weeks. I have been waiting for 9 weeks now and still no news. Client service is silent. They don't want to reimburse anything. Please avoid at any cost.

Date of experience: June 24, 2020
Wish C. Wish Rep
over a year old

Hi Patrick. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Carolina
4 reviews
12 helpful votes
Follow Sarah e.
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I've bought from wish for a long time. Ive gotten things like shirts that are just a hunk of mesh sewed together, to all natural henna that is absolutely amazing. Look for the "official" products. Otherwise you will be disappointed

Date of experience: July 17, 2018
Canada
1 review
0 helpful votes
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It's okay
January 12, 2018

Like most online sites you win some you lost some. All together a decent site. Sometimes shipping takes a little longer than worth the "bargain" but if you don't mind waiting 2+ months for a product and are in no hurry to receive it it's a pretty good deal.

Date of experience: January 12, 2018

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777