WiselyReviews 275

Brendan was exceptionally attentive to our needs. Was good at recommending favorites. He was prompt with services and very friendly and professional!

Great dinner as normal but exceptional service from Brendan Downer who was informative and expeditious with drinks for the ladies! Huge thanks for a great time!

Went through the whole process and wrote void on the check as directed the said can't deposit and ingo is closed and wisely can't fix so here I sit with a check with void on it I will no longer be using wisely after years if it is done on there app they should be able to fix it

I lost my card and had a bill to pay same week and I was told I wasn't going to get it back in time. Since my card was locked I had to wait for a replacement but I couldn't use my money or anything I already had to pay the bill

They don't deposit your paycheck until sometime during day of scheduled direct deposit, you can get your paycheck quicker than your direct deposit through them. They don't tell you that you have to click a button to get direct deposit 2 days early and it take a few pay periods. I will be late on all my bills. The employee at my job who has traditional banking, Chime, cash app have all received their direct deposit Friday morning, I have to wait unti sometime before midnight on Tuesday. Payday is Monday. No one should use them

Made me wait from Dec. 13 till Jan. 2 to get my card to get my wages and had to give them 34 dollars to get it when I did and then fussed at me cause I thought I deserved a refund. Mt fault there site won't work. Just wanna argue with ya. Won't never use this card again. Strongly encourage no one else do

This company will put a + by money they say they deposited which you never see even though you be waiting and watching out for your money. Then it takes up to 90 days to investigate then they give you some money back for part of the claim and not pay the rest they are a rip off and all the people who are getting robbed they should all get together and get a lawyer. How you supposedly pay for some and then say for the bigger part you see no error

I had my card info stolen and I'm still waiting for wisely to give me back my money. The customer service is garbage, they rush you or hang up right as you get transferred. Even the digital chat is the same. I needed help and they rush you. I really hate that my work forces this card on us. So many coworkers have had the card information stolen and they also have had crappy experiences as well.

They are by far one of the worst companies I've used they tell me I can use direct deposit I set it up and they denied my direct deposit I mean come on them have to hold my money more days after I've already been waiting for the deposit around Christmas thank you guys so much that's just what I needed

My fiancé works for a company who uses ADP for payroll and pushes people to use the wisely card. He decided after months to get on board just to put a couple of hundred on there bi-weekly for easy access money. He got his Wisely account, set it up in ADP, was told it'd be two weeks to take effect, two weeks has passed, $200 shows as being deposited to his Wisely as per his pay stub but the money is not there. He has called his employer, ADP (Where he can't speak to a human being at all), and Wisley. Everyone points the finger at the other and no one can tell him where is money went. Is is possible he entered a wrong number? Maybe, but me being a 28-year payroll professional myself I would think that two week waiting period would be to pre-note test the account info to be sure THIS would not happen. Apparently not. Now, in my 28 years, you FIGURE OUT what went wrong for the "Employee" and don't just pass the buck. They can't tell him where it went if it might come back. All they tell him is wait 7-10 business days and if it doesn't come back to his account to "file a claim." No. NO! IF it is erroneously deposited to someone else's account, Wisely is obligated to retrieve it and return it to my fiancé's employer and/or ADP and the measures need to be taken with in reasonable time to get it corrected. Making him have to essentially jump through hoops to get his WAGES is probably a violation in some way of any given state's wage payment and collection law I'm sure. That fact that ADP/Wisely are telling him to just sit and wait for his money... FOUR DAYS BEFORE CHRISTMAS... without offering any help is UNACCEPTABLE. But, again me being a 28-year payroll professional I NEVER do business with ADP. They are the WOSRT and that certainly explains why Wisely is terrible too... they're ADP's product.

I was to receive a sign on bonus, itvwas over 10k. Wisely rejected the funds and it took 4 days to return the money to the originator. They asked for all my identification documents and proof from my employer that thise funds were mine, so when it was deposited again it would go through. It was rejected again! They should not outsource to another country, it's terrible.

It takes over 2 weeks to get a replacement card if you've had fraudulent activity on your account. They'll try to charge you for the new card and your funds will be frozen for the entire duration of the time. If you file a claim prepare yourself for no income for a couple of weeks. You should also know that you will not be reimbursed for 90 days. Actually it's been 90 days for me and the jury is still out on me being reimbursed at all. I honestly have another fraud transaction, however reporting it is to costly. I have to transfer the funds from this degenerate account faster than the criminal can access my funds. It's less of an inconvenience to pay for the crackhead that skimmed my card than to file another claim with Wisley.

My company deposits 1874. Into my bank account. There was a fraudulent charge. Without telling me they cancel my card. Do not take the charge off. Allows the person that use the card with the fraudulent charge. Keeps the charge until I go into a negative. So I put money in my account then they tell me I can't use it because they canceled it. So I can't use it but the person who used it that didn't have my permission continue using it until it goes into a negative. They are ran by foreigners and they don't know English. Don't use this for your bank account. They suck. And still havnt gotten my money back

Their customer service is lacking, and their delivery times are really slow. I transferred money from my apple account to my wisely card and still hav not received my money it's been over the time limit over 3 days I would not recommend!

Prayerfully I can get a lawyer to take down Wisely all together. Scamming EVERYONE out of their own money. I'm fed up and frustrated, how can money be taken off of a locked card?

I've used wisely card for years and am now looking to switch. Tried to withdrawal money at an atm that errored out (no cash dispensed). Contacted the atm number the lady i spoke with was very nice and assured me my money was sent back and waiting for the bank to approve it to go back into my account. This occured on November 17th which was a Friday. By Monday November 20th the money still had not be returned to my account so i contacted the customer service number on the back of the card. Open investigation, waiting for a letter in the mail to sign was told should receive that in 7-10 days. Still no letter. Call back Wednesday 11/29, toldletter shouldb there by Thursday or Friday. Monday 12/4, still no letter or my money, call back request a supervisor, was not transferred to a sup. Was advised will take until 1/4/2024! Are you $#*!!ng kidding me. At this time im told i can contact the atm people back and request a statement of the transaction (why was i not advised of this on the first call or even the second). Tried calling the actual bank this card is through, nothing! They dont have any of my information. Got an email of the transaction and emailed to adp dispute team so i guess I'll see how long it takes them to return my money.

The customer service is HORRIBLEEEEEEEE
First time I called I thought I was being scammed lady didn't know what she was doing kept having to repeat the same information over and over and when she would repeat it back it was wrong.

I had to call again about a transfer and and not only could she not give me an answer she kept interrupting me to say the I guess company line "if you have no questions would you like to stay on the line for a survey" I had to go ahead and interrupt her to say I HAVE A QUESTION you have not let me ask!

I had to literally call 4 times in a row to speak to someone. I kept getting put through and no one would speak I heard muttered sounds or even heard a guy coughing and smacking in I'm guessing his nighttime dinner! That was gross but regardless customer service is 0 outta 5 stars

I put in a transfer of funds that didn't get transferred I talked to 4 employees 2 supervisor the supervisor somiel switched the whole narrative to say I didn't make the transfer but the other employee see it and said it will be 2-3 business days samiel said there wasn't one made my money is still on the card it's ok to use it so we hung up I went to Walgreens to remove my money it said call the institution so when I called back I requested another supervisor because samiel had gotten upset about our conversation and placed my card account as lost and it can't be turned back on I have to get another. My bank account hit me with a NSF and now I have money on my card I worked for and can't pay my bills until this is resolved this is bad business you are accountable for everything that happens to me and my bills until I get my money

My employer put my earned per diem on an activate wisely Visa card in August. I called to activate the card and check balance after 2 weeks, as I was told to do. They, Wisely, has been charging me $4 a month for inactivity! Stealing my money! Called to find out why, customer service guy answers from Bangladesh! DO NOT USE if you have a choice! LET'S GO BRANDON!

I canceled an order from Amazon. I received a confirmation that it was canceled. An Amazon merchant charged me, anyway. I disputed it through Wisely. No deal. I was told Amazon did a "force transaction," and that is that. I didn't know you could be forced to buy something. I was also told that the transaction was completed "under federal law." BS. I canceled the transaction, with confirmation. Order cancelations are just part of business. But why Wisely cares either way is beyond me. Canceling an order doesn't violate federal law. I can't wait until my direct deposit doesn't involve Wisely bank!