Wire Jewellery

I have been a long time loyal customer, who has spent plenty on this website... I have been a Gold Club member for years. My recent interaction with their customer service over a back ordered item has made me a former customer. I won't name names... agent was rude, sarcastic and made excuses for not responding to several inquiries I made via email. Made excuses for not passing me along to her supervisor or someone higher up. I'll take my business to Rio Grande going forward. Prices are about the same even with the Gold Club discount factored in and so is shipping.

Bought double barrel rock tumbler, it was the worst experience ever, faulty product (spinner stopped working the third day and motor was making a very loud noise) besides the worst CS ever. It's terrible dealing with CS, I bought through Amazon and company said they'll replace to not return. They waited 3 weeks to send and this was after a lot of back and forth emails, my 30 days period with Amazon has gone to get full refund. After 3 days after Amazon timeline was gone they send another faulty product and when returning they said but we won't return you for the rocks and the grit does are not the problem when the CS lady clearly stated everything must be returned for refund. Anyhow, don't buy from this company is the worst experience ever and very difficult to get your money back. CS has no customer service they treat you the worst.

I spent $180 on a double barrel rock tumbler two years ago with this company when it arrived the cord was broken it was split running down the wires and their way to fix it was just send me the new piece and have it done myself well I had somebody else do it and they did not do it correctly I have never to this day got to use my rock tumbler and they choose not to do anything about it so they suck they're a crappy company and crappy relations with people

I had been looking for a specific wire gauge and someone recommended Wire Jewelry.com. Well THAT was a mistake! Not only did I not receive my order, but its been weeks since I requested a refunded and they have not issued my refund! I tried calling literally 50 times over the last 2 days, and I'm on hold forever, then receive an automated message that "no one is here to answer your call"!
Pretty sure I've been scammed at this point!

There was a problem with my order. I asked them to solve it, but they did only partially, and said they weren't going to do any more about it. Some customers are stinky and can't be made happy no matter what a company does. I'm not one of those. I just wanted the $6 they still owed me -- in cash or store credit, either would have been fine. After they flat out told me they weren't going to do any more than they had to fix the problem, I sent a letter to the owner of the company. I never heard a peep from him/her.

I ordered 2 packages of 25 ft silver filled wire for jewelry making. I compared on package to the other one and they were not the the same gauge. I Called and it was past 30 days I purchased it 60 days and they did not even care that they sent one incorrect gauge. I was not looking for money back just to correct the error in packaging. I was told they no longer carry silver filled wire so apparently I got what was left over. I explained I would buy silver wire at a higher cost and was toldI could place the order but no credit or exchange was offered. I know I it was past 30!days but they sent wrong product. I am stuck with a $28.00 worth of silver I can not use. The woman was rude and they discontinued the product for a reason. The company does not put customer first even when it's there error

Bought a rock tumbler and because i did my frist batch before i found it wasnt working. I called for the label to send back and get the refund and they said due to the barrels being used i only get half. Honestly if i was going to know i wasnt getting a full refund i would have never gone with them. No i lost over 90$ and i have barrels with no rock tumbler. Stupid way to handle business esp. When i just wanted my money back

I purchased a rock tumbler from Wirejewlery.com, an alias of Home Jewelry Business LLC., in Ogden, Utah. The machine came with two belts. The one snapped after a few hours of running, and after switching for the replacement belt, that one broke as well. There was also a fine white powder accumulating from grinding inside of it. After contacting customer service, Kay Strom contacted me and suggested that "the motor position needs to be adjusted a little bit." I paid for a working product and should not have to repair or modify the product sent to me after a few hours of use. I received this product and it has promptly failed in multiple ways. (Snapping both belts and grinding/shaving down internal mechanical parts) I also already own another rock tumbler that this one seems to be a knock off of and costs 3X more. I replied that I am firm about wanting a refund and they stopped responding to me. I am concerned that this business may actually be a scam and I would like my money back.

The past two times I have ordered, the wait time for the order has been horrendous. Placed an order September 1st and it was finally shipped September 19th. Just made an order on November 20 and it is still in "warehouse" status. I e-mailed. They're waiting on a tool shipment. Never informed me that my order was being held up. Couldn't they just ship what was in stock and then ship the other orders coming in as "backorder"? This is the same thing that happened on the September order. Never any updates as to the status of the order. You, the purchaser, have to inquire. I am a gold member and have ordered thousands of dollars of merchandise. I would think customer service would be a tad better. Afraid I'm going to have to pass up their sales (which are good) as I can't be waiting around for supplies to come in. I have orders to fill. Now I have to contact my customers to let them know their order is delayed because of the hold up from Wire Jewelry. Bad, bad service.

Wirejewelry has been my place to buy since their name was Wiresculpture, I became a gold member ages ago and I was satisfied enough to come back over and over, until lately. Maybe they changed CEO, or management or... because a simple wire order it takes -I'm not kidding- 15 Days to arrive, the variety in wire has dropped, no full hard precious metal except in hair thing wire, no bronze wire, slowly lowering the bar. This past month, the order before this last one took seriously 15 days to arrive -Did they moved to China?- and this last one is still at the warehouse waiting to be filled and then, shipped. It will be again, 15 days. In between I got more sterling wire from Amazon and got some at a shop close to my home... because Wirejewelry became unreliable except if I buy there when I don't need the supplies. -Ridiculous, isn't it?-. What a shame, I really liked the place.
I'll let you go, I need to go to buy wire I Need to a shop close to my home again, because the one I'm Still Waiting has nor even been shipped.

I'm disappointed by the reviews I saw. I got quick ship which was very low. The products I got was just fine. When I called CS about an issue, they were very kind.