Wirecard

Received a prepaid card with 6 month expiration, lost everything once expired. Useless customer service.
This card and the issuing partner bank is a scam, no wonder it is an embarrassment for Germany. My first and last experience with the brand. Good riddance!

This company along with her business development manager Frank. M are an absolute joke.
We spent loads of money on software development to change key elements on our site in order to comply with their requirements.
Send documents to Germany and once every was done they just stoped replying to our emails and messages via their site with no explanation.

I find that so unprofessional.
With business development managers like Frank. M you will go bust soon for sure.

I wish I had read all the reviews before contacting them.
They are an absolute joke!

Filip

I received a promotional debit card from purchasing a phone at Verizon with 400$ balance and used about 270$. I should have around 130$ left on the card. The expiration date has passed, I called a customer service and they confirmed the card has the balance on the card, but they cannot reissue a new card. This is a Debit card (it says on the card) and they must be able to reissue a new one. This makes no sense. They customer service was rude and not helpful. How can they NOT give me MY money? This company STEALS unused balances!

Wirecard is the worst. Wirecard is a giant malfunctioning waste of time. Wirecard does not work. Wirecard website rejects bank account info so you cannot transfer your funds from your card to your bank. Why? So the payer (in this instance, VERIZON) has a greater chance of retaining any unspent funds you leave on your card. Wirecard is the worst, if the worst fails to function at the minimum acceptable level. Wirecard-beware! If your refund is on wirecard, good luck-you will need it!

Went to put in my pin the other day and had to finally call customer service and reset my pin! Today i found out they charged me every time i entered my pin and it wasn't excepted! So i call customer support back! They say they can't help me because I've already had a refund before! Another rime that was their fault! So the way i understand it is, they steal from you once, then pay you back, then steal from you again and keep it! This is against the law and they need to be shut down! Citibank needs to be shut down for forcing us to use this card! Someone please do something!

I've had the misfortune of having to use this company for a year. Until this day I have never been able to log into my account and after countless attempts of making it work, all I get is we'll open a ticket to look into it and you'll know whenever they get to it.
It's really aggravating that in 2020 I have to go to an ATM to withdraw funds because I can't simply transfer it from the comfort of my smartphone or computer. Furthermore, after spending an outrageous amount of time on the phone with the "support team" to see if they can transfer the funds themselves, it becomes a mission where for "policy reasons" they need me to fax or mail them a form that God knows how long will take for them to like they say: get to it.
My only recommendation to the consumers is, avoid using this company and their services to the best of your ability, it's really not worth the headache.

I received a "promotional" card from my company. The card had $250 loaded on it, we used $40 of it and now that the expiration date has passed they say my "money" is expired. How can money expire? They claim this is listed in terms and conditions, however, the card was hand delivered to me and WITHOUT terms and conditions. I've had many prepaid cards in my lifetime, never has MONEY expired. This is not real life! You would think a large corporation such as them would try to make right for their customers. I've contacted the 800# on the back of the card, its one run around after another. Have spent HOURS on the phone with their so called support team. All they do is read a script and make false promises. I was told on two separate occasions that they see where I had a balance and they would re-issue a check for the remainder. Over a month has passed without resolution. Each call has a hold time of 40+ minutes, just to get more wrong answers and run arounds. Please do yourself a favor and DO NOT use them! You've been warned!

Had a card given to me for a birthday present and it expired within a year! When called to reactivate they told me the money was no longer available. Stay away from them!

If at all possible STAY WAY from this card! They are a TOTAL JOKE! They charge for everything thing! I you want to take out YOUR money - 1- you can't check your balance at the ATM - they will charge you. 2- you can't use the card more then once a day 3- Even if you have money in your acct - unless you make another donation - you can't get it unless you want a another service fee. I have NEVER delt with such a horrible company!

My card was blocked in Feb and since then I'm struggling with customer service. I did an online purchase which they characterized as a fraud, asking me to confirm the purchase. I confirmed and i had automatic respond to my email after a week. Every time i reply, i get to wait for a week or more for their next reply. Finally they said the card is unlocked in April. Of course, that wasnt true so i was waiting. Now when i really need that money, about 5k USD i cant get to my money, i sent emails again and again and every time they say my card is unlocked... well it's still not working! Today i even tried to transfer my money to other account, but guess what, the web page is down, there is not even an option for money transfer! I just want my money now and cant get it! Plus every time they charge me 0.50$ every time i try to purchase something online. I hope I'll get my money soon and forget about this company forver

Have been issued quite a few of these cards... probably lost over 600 dollars to this company for fees or expiration of card. Pure crap. This were a gift... some gift.

Just as many others here, I was ripped off by this company. The card expires very quickly. And once it is expired, they will keep the money on the card. This is completely unexpected because as per US law, gift cards have to retain their value for at least 5 years. But here they are trying to claim that it's in their "terms and conditions" - in other words, the multiple pages of small print text they would stuff in the envelope with the card, that they know most people would not read, and most people would expect the 5-year rule to apply to this card as well. This is a scam clearly designed as a way to rip off customers who don't realize that they would lose their money if the card expired. The multiple reviews here with the same issue are a clear indication that their scam is working.

I would stay away from any promotions that use this card as a backing. For me, this was from MSI for an item that I bought through NewEgg. I would definitely stay away from any promotions that use this company.

I guess they really really needed my last $5.11 because I didn't use it they charge me f*** them DO NOT USE THESE PEOPLE

Date Acct# Memo Show Details Type Description (USD $) Fee (USD $) Amount Balance
31-Aug-2020 XXX Balance Expiration - August 2020 Fee -5.11 +0.00

I received my prepaid cards 6/7 months after expiration, they won't send out new ones to replace even though I have not activated them or used them at all because I got them AFTER THEY EXPIRED. Not one BUT TWO CARDS WERE RECEIVED AFTER EXPIRATION. $40 down the drain.

I didn't ask to be frustrated beyond words. Must seek legal advise due to the promise of the "Buyout Contract" offered by Spectrum. Received the debit card and haven't been able to transfer the funds to my bank account. I'm a senior citizen and this ordeal is beyond frustrating... per beyond comprehension. Trying not to let this get me SICK!

I was issued a promotional rebate card and the card had expired by 30 days. They were unwilling to reissue the card nor provide me with any partial refund of my money. They simply stated, "That is the agreement we made with the company working with us.

Basically, they are solely interested in profit and not making things right for customers. If you are a company thinking of working with Wirecard, please reconsider.

If it was possible I would give ZERO stars! My husband has a Wirecard through the Plasma donating center he uses. His account was used fraudulently. He had be fill out the fraud paperwork and they said it would take up to 45 days to get an answer. Well its been 45 days and no communication. I call today and was told that their fraud departments investigation said no. I asked to speak to them and was told they dont take calls. I need to wait on a letter then dispute it. A supervisor wouldn't help me and refused to get me someone higher. I asked 6 times and then she hung up on me. Wirecard is a freaking joke.

Scammed & unable to retrieve money--within hours of making the payment - the scammer stopped responding so i sensed it might be scam -- contacted bank to stop/ retrieve money back - told beneficiary claim no money from transcation left to be claimed back -- no trace nothing - action fraud as well of no actual help-- this faster payment company need to stop such people & report them to fraud line instantly

1. The website is hacky, a lot of back and worth entering information repeatedly.
2. One user id per card - don't we all have enough user ID/ Passwords to remember. One company one user ID. Simple.
3. Had to call CS to find out number 2 and they wouldn't answer this simple question until they spoke to my husband who's name was on the card. Ridiculous, question had nothing to do with security.

Closed my account for NO REASON! Been 10 days without money! How is this company operating!?!? I've sent documents to prove my identity and get my money back after account was closed for "fraud". All I did was try to transfer money to my bank, which was listed on my account already! No call, no warning, just closed my account and won't reopen it! What a joke! STAY AWAY!

It is a sincere request to all my friends especially in Europe, UK and other countries where it is used (and please spread the word around as well) - never ever use Wirecard and never accept any payments from any entity in the form of any products from Wirecard... they are the worst of all and their sole source of income is charging money wrongfully from your accounts... and hopelessly rubbish but yet shockingly rude and arrogant customer service - people who absolutely do not value your money at all! Shame on you Wirecard!

Garbage service, they introduced a new "security system' that uses SMS text to log in and now since it's such a good "security system" no1 can access the account, not even me. I'm just sitting here with my phone that I set up and worked for like a week and wait to get a text with my logging code. But if you try 3 time then it works only since you have no idea which login that code they finally sent you is for you still can't enter. Now my account is locked and guess what I need to unlock it, A SMS CODE THAT NEVER GETS SENT TO YOU CAUSE THEY ARE IMBECILES THAT HAVE NO IDEA HOW TO IMPLEMENT SUCH A SYSTEM. Either that or they are so cheap that they bought some half dead garbage servers that can't process the requests. If you think of getting anything from this company I suggest you keep searching! Disgusting

Citigroup unloaded its prepaid card business to this second rate company called Wirecard. Their website is slow and unhelpful. It logged me out 5 times while trying to register a debit card, leaving me in Limbo. Tried to call customer service (6 times to get thru) to a person in India. They said their systems were down indefinitely. Then the connection was cut. Thanks Citibank!