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Robert W.

Contributor Level

Total Points
83

1 Review by Robert

  • Wirecard

4/23/20

I received a "promotional" card from my company. The card had $250 loaded on it, we used $40 of it and now that the expiration date has passed they say my "money" is expired. How can money expire? They claim this is listed in terms and conditions, however, the card was hand delivered to me and WITHOUT terms and conditions. I've had many prepaid cards in my lifetime, never has MONEY expired. This is not real life! You would think a large corporation such as them would try to make right for their customers. I've contacted the 800# on the back of the card, its one run around after another. Have spent HOURS on the phone with their so called support team. All they do is read a script and make false promises. I was told on two separate occasions that they see where I had a balance and they would re-issue a check for the remainder. Over a month has passed without resolution. Each call has a hold time of 40+ minutes, just to get more wrong answers and run arounds. Please do yourself a favor and DO NOT use them! You've been warned!

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Wirecard T. – Wirecard Rep

Hello Robert, thank you for taking the time to leave the review. We are sorry to hear about your unpleasant experience. We are here for you and would be glad to double-check your case and make sure you get your check. Could you please email us the name and phone number registered to your card at social-media@wirecard.com? We will do our best to get in touch with you with further insights and help. Thank you for your time.

Robert Has Earned 3 Votes

Robert W.'s review of Wirecard earned 3 Very Helpful votes

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