Wink Beds

So far the bed is great! It is a comfortable sleep and make me look forward to sleep time.

I bought a larger bed frame and did extensive research to find a Cali King size mattress that was as comfortable as my previous set up. (A Serta firm coil mattress with a tempurpedic mattress topper). It was hard to find objective customer reviews online (I imagine Winkbeds only posts five star reviews on its own website). I chose a firm Winkbed mattress because of the great Wirecutter review.

Unfortunately the mattress took 15 days to arrive, and was so uncomfortable- like sleeping on concrete. It gave me severe shoulder pain, to the extent that I had to go to a chiropractor, physical therapist and MD multiple times. I didn't realize it was the mattress causing it until I slept on my old mattress in my guest room for a couple nights and the pain disappeared. The mattress was also so heavy that I could barely lift a corner to put sheets on the bed.

I requested a return. The rude customer service agent told me I had to wait 30 days to return it. I waited, it didn't improve, so I again requested a refund. The rep convinced me to pay $50 to upgrade to a luxury firm as a replacement, instead of getting a refund. I asked what would happen to the returned mattress since I'm concerned about environmental waste. The rep told me it would be donated. Two young kids came to pick it up a few days later, and dragged the mattress down the street. I asked what would happen to the mattress, and they said it would be destroyed, go to landfill, or maybe be cleaned and re-sold….

Winkbeds sent me the wrong replacement! It seemed like the same mattress and the tag said "firm." I sent a pic to the rep and he said it must have been mislabeled, and to check the manufacturing tag. It turned out not only was it a firm, it was also a King size mattress. Not Cali King.

I had to go through the entire return process again. I purchased the mattress on Feb 14th, and didn't get this resolved until April 26th. My shoulder and back pain got so bad I couldn't pick up my baby girl. The worst part was that the customer service reps never apologized once or acknowledged their error.

I ended up getting a Serta firm and Tempurpedic topper in Cali King, and it's amazingly comfortable. Wish I'd done that in the first place.

Easy to process- I was able to lay it out all by myself!

Kept you apprised of each step of the process. Very helpful customer service.

Very easy to do. So far the bed is living up to expectations.

It was easy to place the order online, easy delivery and set up

Great customer experience. Frequent email updates were helpful. Emails on setup were appreciated.

I hope this mattress does the job…. It's my 3 mattress since Christmas

Love this mattress! Easy to order, came quickly, and just a great mattress.

Highly recommend and the exchange process was so easy and great customer service!