Wink Beds has a rating of 3.7 stars from 2,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
Kind service. Working on returning, hoping it will be easy.
To be continued.
A representative always ready to assist; I received updates from order to delivery.
Slept on it for 3 days and so far it has been great!
Very happy with the Softer variant. Very well suited for a side sleeper!
Customer service is helpful and polite. Easy to get questions answered and order.
Very easy to order. Arrived in just a few days. Easy set up.
Everything we expected. It is the firm mattress we have been looking for.
Very easy to order and to set up. We tracked our shipment everyday.
The whole purchase experience was great. Ordering was easy. Quick processing and shipping.
The bed looks like A1 quality!
It was just the wrong bed for us. Trying to exchange beds
It was easy and well informed. We will see how well it lives up to the information given.
It was easy and well informed. We will see how well it lives up to the information given.
Good information on the web site and the chat box support with Caroline was very good as well.
Very pleased so far; Have no complaints; Easy to assemble; very comfortable
Easy purchase, timely arrival. Easy to set up and was ready to sleep on the very next day.
Great help but I'm not sure the mattresses work for me. One too firm the other too soft.
Magical and miraculous. The bed was heavier than I expected, but once I opened it I understood why.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.