Wink Beds

Have slept on the bed for a few days now and so far it is fantastic!

Pretty good. I ordered the bed and communication on the making and delivery were great.

The exchange process went very smoothly. And the new mattress is a much better fit for us.

I'm so impressed with all your help. I have recommended you to all my friends and family.

Great customer service and product! I was hesitant to order but wish I had done so earlier.

Comfortable bed, but not as soft as I had hoped. More like medium firm. Great customer service!

Great customer service and so far we are very happy and comfortable on the luxury firm mattress.

Easy shopping and check out process, though it was reported delivered a day before i got it

The website and service is great but unfortunately the mattress was just way too firm for us.

I haven't had the bed long enough to review it but the customer Service was very good!

Easy shopping! I did need to contact customer service and they were great. Very nice and helpful.

My daughter purchased bed in TX and experience and comfort of the bed was so amazing we ordered one for the guest room in FL.

Purchased a Firmer king mattress in 2019 and the experience was five star. Fast forward 3 years and the mattress was feeling too firm so we decided to take advantage of the 50% off lifetime replacement guarantee. The first thing we were told is that this mattress would come with no warranty because of the deep discount. This seemed "suspect" because if you are selling a brand new, perfect mattress why not offer the warranty? Regardless, we were happy with the quality of our first mattress so proceeded with the purchase. Upon opening, the first thing we noticed was that the top edge of one side was 2" inset from the casing under the pillow top. Slept on it a couple of weeks thinking it would work itself out. It didn't. Reached out to Wink beds to report the issue and were immediately told that there was no warranty. We pointed out that regardless of warranty we were guaranteed a brand new mattress and that if there were any issues with quality upon receipt they would be addressed. Messaged again and were told that the top was not flush because the mattresses are hand sewn. We replied that our first mattress was perfect and did not have this issue. Then we were told it was "slightly rounded" because of the "eurostyle pillow design". It is NOT slightly rounded, it is caved in on one side! In addition, at our recommendation, our neighbors and a family member had purchased a Wink mattress that we were able to inspect. Both were perfectly flush. This flaw is so uncomfortable when getting in an out of bed. Top edge disappears and you have no support. When we have to turn it one of us is always unhappy to have to deal with the flawed side. Sheets don't fit correctly either. Communication with Wink Beds about this issue was the absolute worst! Questions posed were not addressed or were completely ignored. Multiple requests to have this flawed mattress replaced were ignored. It is obvious that the 50% off lifetime replacement guarantee is Winks program to get rid of mattresses that are either factory flawed or ones that are returned during the 120 day trial period. So to sum it up, we HATE this mattress and are out $1000. We should have spent $600 more and got a brand new, perfect mattress with a real warranty and trial period. We will be getting rid of this mattress and purchasing a new one and it will NOT be a Wink Bed. Do yourself a favor and do NOT use Winks lifetime replacement guarantee...it is a complete joke, not to mention fraud.