Wink Beds

Good return policy, polite people, easy exchange and i think the exchange just might do the trick this time. Fingers crossed.

Communication was lacking at times. For example the two mattresses we ordered did not arrive at the same time. We were unaware this was going to happen. The first mattress was marked soft on the box but turned out to be a luxury firm.

Order and follow-up experience were excellent. I was a little concerned after unrolling it that it was a queen instead of king, and called to check after hours. It expanded fully after cutting the bag and we enjoyed a good first night's sleep. I was immediately contacted in the morning by phone and email to be sure all was right.

Hello, my bed arrived much faster than expected and in good shape. I have only slept on it for a few nights so far. I was initially worried that it might be too soft, but I think that I might be sleeping more deeply. It was amazing that it blew up so fast and was ready to sleep on on the night I was able to get it into my room.

Ordering of my bed was easy and shipping was faster than expected to the middle of nowhere in South Dakota. The packaging of the bed was an engineering marvel - it was hard to believe the whole mattress fit inside the relatively small box. Setup was easy, although a reference to the pictures was required to determine which way was supposed to be "up."

I ordered 2 sets of sheets. I opened the one set, laundered them and put on the bed. I did not like the texture. I tried to return the unopened set and was told by a Wink Bed representative that thy were not returnable even though they had never been opened.

It was easy to order and delivery was quick. We had to look up directions and there was no razor included as the directions indicated, but we managed to open it with a knife we had here.

My question was answere promptly and well.
Update. The mattress was easier than expected to place and unpack. Read the directions :). My King was understandably heavy. I made a plan ahead of time and used a hand truck from the door to the bed. A floor friendly canvas would also do to drag for a smallish person. It comes vacuum packed, so it expands several inches when the bag is cut. Total time from door to installed was 15 minutes and I took my time.

This is my fourth Wink Bed mattress. The mattress and the service are great!

So far the experience has been good. I have only slept on the bed 2 nights, but notice i'm getting deeper sleep. I'm still getting used to it and hope its a keeper. The process of buying the bed was easy, it was delivered quickly. The box was a bit beat up, but luckily no damage to the bed. I handled getting it set up alone, and i'm 112 lb. female (size full) of course it would have been nice to have help, but it can be done alone is my point.

We just received notice from Joseph of Winkbeds that we won't be able to return our mattress because it's been over our 101 night allotment.
The issues we had with the bed
1. Even the firm mattress doesn't give adequate support
2. If you sit on the edge of the bed, it caves in and you start to slip off
3. Even though we got the firm mattress, the mattress leaves a permanent impression of our bodies in the mattress so that there is a valley where we each sleep and a corresponding, noticeable lump in the center of the bed
Joseph told us that we could get a replacement mattress if the depressions were more than 1 1/2 inches. How would a new mattress be any different than the old mattress? There would be the same issues.
We forgot to mark our calendar as to when the 101 nights were up and now we are stuck with the not so perfect mattress. We think we could have done better going to a retail store and not relying on all the wonderful testimonials.

Disappointed in delivery. Was left in driveway on rainy day- would not have even known it was there if grandchild had not seen it. Placed right behind a car- could have easily been taken or run into by car. Still have to sleep on it more time to know if this was a good mattress.

We initially had purchased the Luxury Firm WinkBed and found we were experiencing back and hip pain the the mornings. My wife and I tend to be back and side sleepers, changing positions through the night. My wife also has a significant back pain history related to scoliosis which was why we went with the firmer mattress to start. The SOFTER WinkBed is a better option for us. Our hips are no longer sore and even with the extra yard work that comes with spring our backs are much less painful with this model. So were expecting it to be able to exchange our bed for free given the free return policy advertised. While the exchange fee was minimal ($53 after taxes) this was very unexpected. In theory it would have been cheaper to return the first mattress and order a new one altogether.

I has the plus bed fir several years and it wasn't working for me...I took advantage of my lifetime warranty and am much better on the luxury firm. Thank you for a fabulous warranty and backing your product!

Super easy to order. Confirmation was sent quickly and delivery was on the day promised. UPS delivered it and he even brought it inside our home. We proceeded to push the box upstairs and had fun unwrapping the mattress. Very easy all the way through the process.

Our bed arrived sooner than expected. We had a helper with the unboxing which I recommend, if you are older like we are! Our contact with customer service was so helpful and now we are enjoying night after night on what seems to be the perfect mattress.