Wink Beds has a rating of 3.7 stars from 2,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
I had doubts about ordering a mattress without testing it out first. But with a 120 day worry free return policy I thought, why not give it a try. I know most of these reviews sound like they're paid advertising. However, this is without a doubt the most comfortable mattress I have ever purchased. I will be a winkbed customer for life.
So far so good. Received the bed quick. Been sleeping on it for just over a week now. Coming from an all microfiber bed to this hybrid bed was a little different, but I'm sleeping better with less back pain.
I was so excited about our Wink Bed purchase and it has only continued to get better and better as we sleep on it! This was by far the most nerve wracking experience but I had full trust in Wink Bed to provide a quality product that would help us ease pain and overall improve upon our sleep and life. Thank you!
The website was intuitive, although it could just be that it has a very similar layout to most other mattress websites. For the most part, the site was functional. I was able to select the mattress of my choice, the platform foundation, and the mattress protector. However, I was a bit peeved at learning about the compulsory environmental fund tax that Wink slipped into my purchase order. I honestly am a die-hard environmental nerd - it's the principle of the matter. Anywho, I forgave Wink for the poor form and, of course, it was happy to take my money. The products arrived within two weeks. No issues. The bed is super comfy, so I'm a happy pappy.
So far, so good with the mattress! We are sleeping much better! The platform we received is not the best quality - had to cut two of the slats, as they were too long to fit, and the side rail was not made right, so difficult to get it together as the connectors were about quarter inch off.
I have spent the last 6+ months with extreme back pain. It would wake me up every night, and I spent many hours awake in the middle of the night unable to go back to sleep, waking up every morning in excruciating pain. That bring said, a comfortable bed that could help my back pain was imperative. This bed has been a God send. It is quite firm, but definitely still very comfortable. I am mostly a side sleeper, but occasionally end up on my back. Although it hasn't taken away my back pain 100%, my back pain is SO much better. And if it does wake me up, I fall back asleep very quickly. I've only had it for a week, so I cant speak to it's longevity yet, but I am having some of the beat sleep of my adult life, ans that is worth the price!
The mattress arrived in just a few days. It was easy to order, but I didn't like the push to buy the warranty or to finish in 10 minutes. We ordered the luxury firm, and it is very comfortable and supports my back.
It was easy to order, but I didn't like the push to buy the warranty or to finish in 10 minutes
We love, love, love our new WinkBed mattress. It is like floating on a cloud. We sleep so much better now with this mattress. No aching backs in the morning. No waking up multiple times during the night because of pain or discomfort. Having this mattress is a dream come true! The sheets that came with the bundle are excellent, too. We highly recommend this company and their products.
Overall it was a fairly good purchasing experience. I had not ordered anything like that on line before and struggled a bit with the various forms, particularly where payment was concerned. I freely admit I'm not very good with computers and the internet so the problems probably lie on my side. Yet, I did get it ordered and it is here!
I found the payment form very frustrating. Spent over 2 hours and hope I finally got it all right.
Did lots of research, went down Reddit rabbit holes and finally decided we needed to lie in a bed.
Coordinated a stop in Chicago at Sandman Sleep and the Saatva Store. After trying out many quality online options, in person, we had a clear favorite - The WinkBed Softer King. We ordered the bed while in the Sandman Sleep showroom. The bed was delivered in under two weeks. It's heavy to move and set up but... it was worth it.
We've slept on if for a week and love it! No break in period, no fumes and just the right amount of softness for a couple who are both side sleepers. The mattress sleeps cool. Our prior bed was a latex queen and the WinkBed is a king. The large size has great motion isolation for us (185 lbs / 128 lbs).
The bed has exceeded our expectations so far!
Just received the bed, so time will tell. It was very easy to install on the bed.
Uncomfortable bed - makes me sore when I wake up in the morning.
Easy to order, and delivery was fast. The UPS delivery driver, thankfully, had a hand truck. They can only leave by your front door. It would be wise to have your own hand truck to deliver and hopefully you don't have a lot of steps! It's heavy!
Great before Christmas service, the mattress and sheet kit arrived ahead of holiday and that was a pleasant surprise. Only ding was the sheet began to unrevealing and fray on edges after easy pre-wash, and we never even put it on the bed it is so cheap.
25 years with the old sleep number bed and nervous to change. At first, we thought the top was so soft (but nice) that it wouldn't be supportive, but it had great support. Woke up with less back pain. I sleep on my stomach and side and move around a lot, so the plush top makes it fun to switch positions.
I've only had the bed for eight days but the overall experience is; bed arrived promptly and was the one we ordered, not always a guarantee in this era! Everything else we ordered also arrived quickly and was exactly what we ordered. No problems so far. I like the bed very much, the wife is yet undecided. I will note that this bed is very different than our old tempurpedic bed, it may take her time to adjust whereas I have already done so!
Good quality and customer service. Seems like a mattress that will last a while.
Mattress is great. But getting it upstairs was almost impossible. Box with handles was falling apart. It was extremely heavy and there was no option to have it brought up for us. While it's very comfortable, I would not buy another one unless there is an option to have it delivered up the stairs.
Pretty great bed! I personally wish we would have gone a bit more firm as I'm a stomach sleeper but my wife is a side sleeper and b/c I'm such a great guy we decided to optimize more for her sleep style vs. me.
Bed fabulous. Very happy with the choice of the luxury firm rather than the firmer option. We are quite sold on the king size pillows. Comfortable, but almost too large for our tastes. Likely will exchange for the queen size. Otherwise they are comfortable.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.