Wink BedsReviews 2,197

Great company to do business with. When we decided to return our mattress and after consulting with their customer service department, we decided to try another mattress.

Found out about this mattress from Wirecutter which had a code WCLABORDAY & never could get to apply code. Site is very hard to use, try to redo order and you kccp ordering another mattress. Just not a good experience

The timer is annoying, as is customers in cue, and pop ups.

Only slept in it a few nights- can't give an honest opinion at this point. Still waking up with sore hips & back so hoping after a week or two we will settle into it and it will be better.

So far, so good with the mattress! We are sleeping much better! The platform we received is not the best quality - had to cut two of the slats, as they were too long to fit, and the side rail was not made right, so difficult to get it together as the connectors were about quarter inch off.

We ordered firmer, but wish we would have ordered soft. The quality is great though!

Fast and easy order. Looking forward to my first night's sleep on my new winkbed!

Fast helpful service! Great product that is domestically produced. We are very satisfied.

In love with my new wink bed! So comfortable and I am finally able to sleep through the night. I have a few sporting back injuries and this mattress does not hurt my back. Would recommend the luxury firm to anyone!

Receive luxury firm mattress today and unpacked it. Mattress does not seem to sit in the bottom of the casing very well. The quality of the stitching is below average. We will see how it holds up.

I contacted other mattress companies and they never called or emailed me back. Winkbeds did immediately. I liked the service so much I ordered one. It arrived and I slept on it for a month and a half and it was just too soft. I emailed them and thought, "ok here we go". BUT, they sent me the next firm bed BEFORE they even took the other mattress back! Talk about customer service. Then they picked up the old mattress in about a week. Don't bother with the others this company is the best.

I bought the king luxury firm mattress in April after reading the good reviews. It is unfortunately very uncomfortable and my lower back and hips have been in pain since the last few months. It has gotten so bad that I wake up uncomfortable from the pain. We change the position of the mattress every few weeks as was recommended on this site but it still sags, especially in the middle. It feels like I'm falling into the bed when I sleep. I wanted to write a review but cannot access the link Winkbeds sent. It shows error everytime I click it. And there's no way to leave a review on the site. I would suggest see Amazon reviews before buying. Only good thing about the mattress is the height. We bought it originally because it was made in USA and thought it would be good quality. Unfortunately, it is not worth the $1800.

I just received a Wink mattress this week. Because of the way that it is shrink wrapped in plastic for shipping, the corners came damaged (all four corners are bulging out because the foam is angled out). I have exchanged multiple emails with Wink requesting a replacement mattress, and so far they have refused. I feel very mislead by the stated return policy on their website, and I will continue fighting this. Be aware that they shrink wrap the mattress for shipping, potentially causing damage, and are unwilling to honor their return policy. Wish I could give them negative stars.

I cannot believe this company. We read such incredible reviews and I wish I had found this site. Same issue as others have stated. As SOON as our trial was up the springs started poking into my back so hard I wake up with red marks(for reference I am 5'5" 120 pounds). I just had a baby and sleep is so precious, so this is lack of sleep due to a mattress is devastating to me. We actually liked the mattress until it started to go wrong! And the fact that this company won't do anything aside from telling me I can buy another mattress for 50% off, which I would never purchase from them again, and then told me to buy a topper is absolutely the worst customer service I have ever received. The trial period is about the length that we liked the mattress, buyers beware.

When we purchased these horrible beds we were told we could return both of them for a full return if we were not happy with them. We purchased a twin xl and a full because we are using 2 adjustable bed frames. These beds are absolutely horrific. When we called in after waiting the required 30 days, we were informed that they would not return both beds, but only 1. We talked to one of their higher ups and asked him to listen to the phone call where we were told that both beds could be returned and he informed us they deleted those calls (how convenient). I am a disabled american veteran, and this is how i was treated by this company... with disrespect, being lied to and taken advantage of, and in my opinion they basically stole my money. Stay far away from winkbeds because what they tell you they will not honor...