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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Very simplified and easy to order. Customer service and updates regarding how to set up my mattress when it arrived was thorough and complete.
EVERY interaction with WINK representatives has only been positive! From the website to the employees, this company really cares about you, your purchase, and your satisfaction.
I just ordered a mattress and had it delivered. It came relatively quickly. There were no strong smells or stains, and the mattress was immediately useable. I like the 120 day option, and the lifetime replacement program. I think that's nice, though I haven't used it.
I decided to use the "any reason" 50% discount on a firmer Winkbed mattress. Customer service responded to my email very rapidly, no questions asked, and created the invoice for my order. I received my new mattress less than a week later.
Easy ordering and easy setup. Mattress is very comfortable.
The set up was easy and the bed is great, only had it for 2 weeks, but I love it for now.
Super comfortable! I have been searching for a mattress that fits my sleeping patterns for a long time. Winkbeds is the best mattress I've ever used. Great support, especially for the edge area.
I love my new Wink Bed Luxury Firm mattress! I got a queen size, and it's perfect. Received it pretty quickly, and had my nephew help me bring it inside and set it up (it's heavy!)
I've been sleeping on it for over a week now, and I am very happy with my choice. I have a bad back & a bunch of other painful issues, so a good bed is extremely important. This one helps me get an amazing & restful sleep—just what this old bod needs!
I had a question about a sales tax holiday and received an answer quickly!
Biggest thing I would change is stop spamming me emails. I already bought the bed. Also, the constantly "on $300 sale" feels cheap.
Easy to order, seems like a great company. Box was extremely haggard when received, but mattress was fine. Getting it to 2nd floor solo was an effort, especially due to the shattered box = tough to lift.
Very comfortable bed! Would highly recommend! Thank you!
It was an easy experience, it took like 5 days to get here, the box was somewhat heavily damaged but the bed itself was in pristine condition
I was using a $500 memory foam for the last 7 years and getting terrible sleep. I attributed it to so many other things and didn't even consider it was my mattress. Finally I read that memory foam mattresses run hot and that's a big issue for me. I decided to buy the best mattress I could find and my search led me to WinkBed and Saatva. I opted for the WinkBed because it had a slight edge in a few key categories for me. I do not regret my purchase. As the title says, I've been waking up much more well rested, and often I am so comfortable I just don't want to get out of bed. I can't even remember the last time I felt like I was getting some quality sleep and feeling so comfortable. Highly recommend.
Bed shipping nice and easy. Set up easy. My mattress liner took a while to ship.
Customer service was amazing. We had an issue with the WinkBed frame. I called and explained the situation. Kristen was extremely helpful and told me what to do. After sending the required information, WinkBed is replacing the platform! It is so great to deal with such a helpful and efficient customer service agent. Thanks Kristen and thanks Winkbeds. Great company. Definitely 5 stars.
One night of sleep on my new luxury firm mattress gave me the best rest results I've experienced in quite some time.
Great so far. Purchase was easy, communications were good and delivery was prompt.
The mattress was delivered in a timely fashion. Set up was easy.
Purchasing process was great, delivery was great, bed definitely did not live up to what we had anticipated. Had very high hopes but this bed just wasn't it for us. We are experiencing severe back pain and trouble sleeping.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.