Wigsmart.co.ukReviews 32

I purchased the wigs due to loosing my hair after chemotherapy.
Upon the understanding Wigsmart was a UK company I bought two wigs, I ordered honey blond in standard size's. On arrival one of them was dark brown and the other was at least two inches bigger than what I ordered. They also looked like what one would buy for fancy dress.
I was offered replacements but declined when I was told I would have to return them to China.
It took at least twenty emails to actually make them understand I was determined to get a full refund, due to their bad service.
They refunded my money less £40 handling fees. I persisted on a full refund and threatened them I was going to report them to PayPal. Eventuality they stopped replying to my emails, so I took the matter up with Paypal and received a full refund.
However I lost the £15.00 I paid to return them to China but I considered it a small loss in the circumstances.
Avoid these horrible people, their website looks very professional but they're just a bunch of cheats. Incidently the returns address in China turned out to be a cheap backstreet hotel room. "I Googled it"

Please avoid this company. After several weeks I have managed to obtain a refund but not before having to threaten naming and shaming them on BBC Watchdog, Trading Standards, investigation by the police and instigating court proceedings. They really do not like refunds and if the "manager" agrees to refund, they try to deduct £20 handling fee. Please do not give up. They are preying on vulnerable people and they need exposing. I am not au fait with Facebook, but if everyone could name and shame them and ask people to share, it may prevent other people from being scammed and losing money. Please, please do not give up on obtaining a refund as that is what they hope people will do. JUST PERSERVERE!
Not sure if Erica is an actual person or a robot being controlled by the "manager"!

Bought a wig online. The wig that arrived was horrific. Immediately requested a refund, they kept fobbing us off, didn't provide a return address, insisted they would have to charge a restocking fee. Contacted Nationwide to request they help, they provided no assistance at all, they just said to accept the restocking fee and send it back for the refund. Kept badgering and eventually got a Chinese return address, they said to send back tracked = cost prohibitive. Steer clear of these scammers, and don't expect any help from your bank, who have managed to make themselves look as bad as the scammers by being so unhelpful.

This company comes up as one of the top hits n UK searches, but it is not a uk company. The postal address on order despatches is fake (the despatcher is 'Mr Hu', which says it all, and the address is that if a different but legit air-freight-forwarding company who have never heard of Wigsmart), and there is no uk postal address on their site or on any accompanying invoice (in fact there is not invoice with the despatched term. The wig I received did not match colour or description, and was more of a joke-shop/comedy wig than anything (a) I ordered (b) I might want. It arrived late after I chased the company. The company replies to e-mail correspondence, but in that trying-hard-to-please way of mainland Chinese suppliers that frustrates the hell out of you. They want to offer a replacement, but of course having received an item that does not resemble the advertised item you really can't be arsed to waste your time.

This wig is AMAZING! It's so beautiful and soft, and it really does look natural. I expected something to just wear a few to times to cons, BUT I WANT TO WEAR IT IN EVERYDAY LIFE TOO! It's more than I expected and I really love it. Thank you!

Same as all the other reviews. Ordered a "hand tied 100% human hair" wig. Hand tied maybe but in clumps! A sort of ginger colour and nothing like the picture. It was humiliating! Looked worse than the £5 fancy dress shop wigs. At over £100 I wasn't having it and asked for a refund. I got the same as everyone else an offer of a discount a remake. Eventually they accepted a return which I had to pay £10 to post and then they knocked off £20 restocking fee.
I do hope people see these reviews before they think about buying and not make the same costly mistake as I did.

So, it kept popping up onscreen, I ordered two wigs, with hindsite I should have known, the photos are mostly of lovely women with lovely hair, certainly not wigs, there's Raquel Welsh and lots of celebrities, (I wonder what they think of this company using their photos) and then I realised after I'd paid that the company are in China. Still I believed! Can't believe I was so stupid. Until I put two and two together after nearly four weeks passed by without the e mail saying they had been sent. I contacted them to cancel and they said I'd have to pay 40% as they were being made specially. What? So I've contacted PayPal today and hope they'll help me.?

These thieves should not be legally allowed to trade. As in agreement with the other reviews, not U. K. based. LIARS. My mums wig came 4 weeks later, not the right colour or style. She looked like rod stewart with it on. Severely crap quality. Unfortunately, she paid with her bank card. She returned it and has the proof that they have received it. They won't respond to any emails sent. There's no number to contact them on. It's highly unlikely she will get her money back. £56. DO NOT BUY. DISHONEST. THEIVES AND LIARS... SCUM

DO NOT BUY THEIR WIGS! My young daughter, bald because of chemotherapy for her cancer, purchased two wigs for an upcoming family wedding, they cost £170. They took about six weeks to arrive and looked nothing like they should do. They were appalling and caused her great distress. I then entered in correspondence with Wigsmart in an attempt to return them for a full refund. At first they refused to give me their address and consequently went on to tell me they could not offer a refund as the wigs were custom made (this would require a personal fitting, so not true.) They then asked for a sample of my daughters hair (very hurtful) but eventually ofered me £30. Which is when I realised that I was dealing with a bunch of cheats and conmen. They eventually gave me their address which was in China. Tired of their dishonesty, I contacted PayPay who activated a dispute. At their requst I sent the wigs back. Unsurprisingly PayPal found in my favour and I received a full refund of £170. Without their support I would have got nothing. This company prey on people, please avoid them. They are dishonest and corrupt.