Wigsmart.co.uk

These thieves should not be legally allowed to trade. As in agreement with the other reviews, not U. K. based. LIARS. My mums wig came 4 weeks later, not the right colour or style. She looked like rod stewart with it on. Severely crap quality. Unfortunately, she paid with her bank card. She returned it and has the proof that they have received it. They won't respond to any emails sent. There's no number to contact them on. It's highly unlikely she will get her money back. £56. DO NOT BUY. DISHONEST. THEIVES AND LIARS... SCUM

Same as all the other reviews. Ordered a "hand tied 100% human hair" wig. Hand tied maybe but in clumps! A sort of ginger colour and nothing like the picture. It was humiliating! Looked worse than the £5 fancy dress shop wigs. At over £100 I wasn't having it and asked for a refund. I got the same as everyone else an offer of a discount a remake. Eventually they accepted a return which I had to pay £10 to post and then they knocked off £20 restocking fee.
I do hope people see these reviews before they think about buying and not make the same costly mistake as I did.

Bought a wig online. The wig that arrived was horrific. Immediately requested a refund, they kept fobbing us off, didn't provide a return address, insisted they would have to charge a restocking fee. Contacted Nationwide to request they help, they provided no assistance at all, they just said to accept the restocking fee and send it back for the refund. Kept badgering and eventually got a Chinese return address, they said to send back tracked = cost prohibitive. Steer clear of these scammers, and don't expect any help from your bank, who have managed to make themselves look as bad as the scammers by being so unhelpful.

So, it kept popping up onscreen, I ordered two wigs, with hindsite I should have known, the photos are mostly of lovely women with lovely hair, certainly not wigs, there's Raquel Welsh and lots of celebrities, (I wonder what they think of this company using their photos) and then I realised after I'd paid that the company are in China. Still I believed! Can't believe I was so stupid. Until I put two and two together after nearly four weeks passed by without the e mail saying they had been sent. I contacted them to cancel and they said I'd have to pay 40% as they were being made specially. What? So I've contacted PayPal today and hope they'll help me.?

This company comes up as one of the top hits n UK searches, but it is not a uk company. The postal address on order despatches is fake (the despatcher is 'Mr Hu', which says it all, and the address is that if a different but legit air-freight-forwarding company who have never heard of Wigsmart), and there is no uk postal address on their site or on any accompanying invoice (in fact there is not invoice with the despatched term. The wig I received did not match colour or description, and was more of a joke-shop/comedy wig than anything (a) I ordered (b) I might want. It arrived late after I chased the company. The company replies to e-mail correspondence, but in that trying-hard-to-please way of mainland Chinese suppliers that frustrates the hell out of you. They want to offer a replacement, but of course having received an item that does not resemble the advertised item you really can't be arsed to waste your time.

Please avoid this company. After several weeks I have managed to obtain a refund but not before having to threaten naming and shaming them on BBC Watchdog, Trading Standards, investigation by the police and instigating court proceedings. They really do not like refunds and if the "manager" agrees to refund, they try to deduct £20 handling fee. Please do not give up. They are preying on vulnerable people and they need exposing. I am not au fait with Facebook, but if everyone could name and shame them and ask people to share, it may prevent other people from being scammed and losing money. Please, please do not give up on obtaining a refund as that is what they hope people will do. JUST PERSERVERE!
Not sure if Erica is an actual person or a robot being controlled by the "manager"!

Ordered item who arrived only after two weeks (had to email them about missing order) and the wig was in disgusting bright pink colour and I ordered WHITE! The wig itself looks very cheap and poor quality, nothing like it's advertised on the picture. Now I believe it will take me ages to get my money back (and don't forget returns are payable by customer)... So so disappointed and would not recommend this company to anyone. Avoid it!

Ordered a wig for my wife. It took almost three weeks to arrive. When it did, OMG it was horrendous. The wrong colour, the wrong style, loads too much hair and to be frank it looked like a dead cat! I've sent messages via the website and also by email requesting the return address to send it back, and all have been ignored. Now going to try PayPal, my bank and Trading Standards to see if I can recover anything. Avoid these charlatans. NIL Stars from me!

This wig is AMAZING! It's so beautiful and soft, and it really does look natural. I expected something to just wear a few to times to cons, BUT I WANT TO WEAR IT IN EVERYDAY LIFE TOO! It's more than I expected and I really love it. Thank you!

I purchased the wigs due to loosing my hair after chemotherapy.
Upon the understanding Wigsmart was a UK company I bought two wigs, I ordered honey blond in standard size's. On arrival one of them was dark brown and the other was at least two inches bigger than what I ordered. They also looked like what one would buy for fancy dress.
I was offered replacements but declined when I was told I would have to return them to China.
It took at least twenty emails to actually make them understand I was determined to get a full refund, due to their bad service.
They refunded my money less £40 handling fees. I persisted on a full refund and threatened them I was going to report them to PayPal. Eventuality they stopped replying to my emails, so I took the matter up with Paypal and received a full refund.
However I lost the £15.00 I paid to return them to China but I considered it a small loss in the circumstances.
Avoid these horrible people, their website looks very professional but they're just a bunch of cheats. Incidently the returns address in China turned out to be a cheap backstreet hotel room. "I Googled it"

Absolute rip off company preying on vulnerable people. Wigs in no way resemble pictures or colours, are not human hair and only fit for halloween. The company also deliberately lie in the FAQs by stating they are a U. K. based company when in fact they are in China. Absolutely disgusted by their actions and caused a lot of unecessary additional stress for my terminally ill mother in trying to get refunded via PayPal, at our expense for return. Was not letting them away with it though. PayPal were not helpful either though and should ban them!

No stars if I had my way, ordered a wig 12th April, no tags on it, like a birds nest, too much hair, and it was like a ginger colour, I ordered a blonde. After all this time as of todays date 1st June, I got my refund in full without postage, I had to pay £9.00 to return to make sure they got it. Giving me loads of... I will give you 50% if you keep it errrmm no thanks. Must have had a about 12 emails back and fourth

I've lost my hair through Chemo.and needed a wig
After having no luck in My local department store. I decided to get one through Wigdmart. I ordered a beautifully stylish bobbed wig ordered in Burgundy Color. What Igot was totally different. A mass of orangey Ginger wavy looking with.it was Dreadful. I emailed Wigs mart and they have said I have to take a picture of the Wig. So they can see what the problem is. They sent the Wrong colour.And it doesn't look like the picture. I'm devastated
I'm hoping for a Refund. But to be honest. Not holding out much hope