www.wigsmart.co.uk offered me #50 and asked that I dye the hair, I refused and insisted I get my full refund. PayPal's has advised me that they would give me refund as soon as I send the package and provide a tracking number which they can use to track the package until it is delivered. They also said that I would need to send it to the address PayPal will supply which is the address that the company has provided to PayPal. PayPal was not immediately able to send it to me because the address was in Chinese so they needed to translate it and once translated they will send it to me. I waited a few days and much to my shock they sent an email saying the case was closed and that the tracking number I provided was invalid. I called to query this and the case was reopened. They then supplied me an address in China that was consistent with what the Wigsmart had given me. PayPal also said I had to use one of their preferred the Courier UPS, DHL and one other which I cannot recall. I opted for UPS and once I put the dimensions of the package to obtain a quote on their website, it was going to cost #53.50 to post. I called PayPal to complain, the operator said I could use Parcel Monkey which may be cheaper and that I can use any Parcel Delivery company that can provide a Tracking number. This is different from what I was told in the beginning. I am yet to consult with Parcel Monkey. I paid #7 for postage and packaging and it was delivered by a courier company so why should it cost me anymore than that to send it back? PayPal has offered me a refund of #15 towards my returns cost and a full refund, I hope this will be enough. What I do not understand is why PayPal will continue to do business with this company when there is a history of this sort of Fraud with them. Anyone reading this must ask PayPal to discontinue its association with this company. I have also logged a complaint with Action Fraud. Everyone should do the same. This is the second time I have experienced an issue such as this. The pattern is the same which means it is a tried and tested fraud process. Requesting #7 for P&P would suggest that they have accomplices in mainland Britain posting their orange monstrosity to victims at no real cost but to return it you will have to return it to their "Factory". Hogwash! I will post again to update on Parcel Monkey and the continued Saga with PayPal. The buyer said I should post it by normal postage but what they do not tell you is that once you lodge a claim and you do this, they can claim not to have received it and you would have lost your money because you will no longer be covered by PayPal guarantee. BUYERS BEWARE!