• WigSis

WigSis

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Overview

WigSis has a rating of 1.3 stars from 767 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigSis most frequently mention human hair, return address, and customer service problems. WigSis ranks 290th among Wigs sites.

  • Service
    181
  • Value
    177
  • Shipping
    180
  • Returns
    168
  • Quality
    177
Positive reviews (last 12 months): 3.7%
Positive
1
Neutral
0
Negative
26
184
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible wig looks blue, they will not give me a return address and will not refund my money.
  • Very disappointed with their failure to honor their refund guarantee and POOR customer service.
How would you rate WigSis?
Top Positive Review

“Love the wig. Not bad as someone said”

Francis G.
10/7/23

This wig is SO SOFT and surprisingly comfortable! I got so many compliments on it, one person even thought that it was my own hair! I highly recommend this wig, perfect for casual wear and cosplay.I love this wig! So comfortable and soft! Doesn't tangle or anything!

Top Critical Review

“Stay Away”

Amy R.
2/20/24

Horrible customer service. Placed an order and cancelled it less than 4 minutes later. They won't cancel. I keep getting stupid return emails from them. Guessing AI. Avoid any purchases from them.

Reviews (767)

Rating

Timeframe

Other

Reviews that mention popular keywords

return address (77) customer service (85) return policy (51) hair wig (58) credit card (46)
Thumbnail of user lynned175
1 review
1 helpful vote
August 23rd, 2022

I ordered a wig and received it a couple of weeks later. It was not very expensive, and it was not anything like the picture. One side was longer than the other and the style was supposed to be framing the face. One side stuck out and would not curve inward. CAREFULLY READ THE RETURN POLICY! I sent an email and didn't hear back so I sent another one. They asked for pictures, which took me a while as I am not savvy in this type of thing. After I sent the pictures they asked me to keep the wig as an 'alternative' and they would give me 15% off another one. ( same thing they told another reviewer) No refund or offer of one. Why would I order another one when I wasn't satisfied with the first one? Buyer beware.

Tip for consumers:
Read the return policy. Be careful of the color choice. Read other reviews on a neutral site before ordering.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user reginam263
2 reviews
0 helpful votes
February 22nd, 2021

DON"T BUY FROM THIS COMPANY PLEASE! THEY WILL TAKE YOUR MONEY AND SEND YOU A BAD WIG. I wish I had read all the reviews before I bought my wig, Everything that is said is true. They are stealing money from people that really need a wig, I ordered a Human Hair Bob wig and they sent a synthetic Bob Wig.The return policy is a scam, They will not give you a refund. KEEP SCROLLING, DON"T BUY FOR THIS COMPANY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericat81
2 reviews
5 helpful votes
April 28th, 2020

I used this company for many years. My last wig was a disaster. They sent me babydoll fair. Once I contacted them they refuse to return my 187.00 or send me another wig for a 67.00 fee. Terrible company in how I was treated

Thumbnail of user gwenb147
1 review
5 helpful votes
March 28th, 2022

This company on its website acts like everything will be completed quickly ( two weeks) if ordering something simple. Beware if you order real hair. It can take a couple months to get the wig. I could not use the wig as my hairdresser tried to fix it on my head. I have little hair because of COVID. The clips wouldn't stay in my hair. The band to hold the wig on my head is like a bra fastener instead of Velcro so it was impossible for me to do. Also with customer service, three times they refused to give me a refund and actually told me they could use another factory and I could pay half for a new wig and keep the one I received to sell somewhere. The wig was heavy also. Please don't get ripped off by this company!

Thumbnail of user lauriee179
1 review
0 helpful votes
November 1st, 2023

I ordered a lace front wig, which arrived without a lace front. Wigsis offered a replacement, so I ordered another lace front wig. It arrived with no lace front, again! The wig cost $160. I asked them to either remake the wig or refund my money. After several back and forth emails, all I could do is get their refund offer up to $50, rather than the $25 they initially offered. So rather than accept $50, I opted to post this review in order to warn others.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user debp50
1 review
4 helpful votes
June 5th, 2018

GOT MY WIG NICE COLOR REALLY PRETTY PROBLEM IS IT NOT HUMAN HAIR I WANT HUMAN HAIR THE WIG IS NICE BUT I PAID 200 DOLLORS FOR A FAKE WIG NOT RIGHT I LEARNED MY LESSON AS FAR AS BUYING WIGS OUT OF THE COUNTRY PLUS IT NEVER SAID HUMAN HAIR ON THE PACKAGE LIKE MOST DO IM EXTREMLY DISAPPOINTED HAD I READ THESE REVIEWS I WOULD OF NEVER ORDERED FROM HERE

Thumbnail of user cindya38
1 review
5 helpful votes
January 10th, 2017

I wish I saw this site prior to buying. I am HORRIFIED since I have not received my wig yet what will be in the box. My fears go away "slightly" when I see the comments that people actually like the wig they got mixed in but there are so many negative stories. I just spent 200 on this wig for my mother that is loosing her hair and her vanity of being bald is keeping her in the house, so I decided to get her this wig and get it styled for her and then go to her house with the wig and a box of chocolates, and help her get more self courage about her self image. Can someone calm my mind down and send me wig pics that did work from this company. I am feeling inside I just lost my money. We will see.

Thumbnail of user susiet8
1 review
5 helpful votes
July 13th, 2017

We'll today I received my wig from the choices they had given me for free, and luckily no shipping fee to pay. I wrote back saying if they cant do good to the original order without me having to pay an adit 40.00 usd or sending it back for 40.00usd than send me the one I would accept from their free choices, but I felt I shouldn't have to pay for anything, including shipping. With no response back suddenly I have the free wig I picked and sure enough an email stating I don't have to pay anything!
The free wig is ok, not wonderful, it's done better BUT not wonderful, glad it was free

Thumbnail of user vickis555
1 review
3 helpful votes
June 12th, 2020

Took longer than expected and looks like chuckles the clown. Hope my stylist can fix it returns r iffy

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About the business

Wigsis.com offers cheap, natural affordable human hair wigs, African American wigs, lace front wigs and celebrity wigs for women and men. Explore the any kinds of hairstyle, color and size on our online wig store!

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