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Westmore Beauty

Overview

Westmore Beauty has a rating of 3.4 stars from 117 reviews, indicating that most customers are generally satisfied with their purchases. Westmore Beauty ranks 12th among Bath & Body sites.

service
28
value
23
shipping
23
returns
19
quality
23
This company does not typically respond to reviews
+6
How would you rate Westmore Beauty?
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Florida
2 reviews
102 helpful votes
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Scam, scam, scam
April 9, 2020

The marketing is very deceptive. I signed up to get a delivery of coverage product every three months at what I thought would be about $30/month. The product started coming every month, faster than I could use it. I cancelled and was told that I had a balance of $96.00 after I have already paid two payments.
The product was not great either -messy to use, transfer badly on my white towels. Coverage not good either. Too bad that I have a ton of it.

Date of experience: April 9, 2020
Washington
1 review
1 helpful vote
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Scam
November 11, 2021

The product was fine. The membership is horrible kept switching up sizes and add ons. Have to fight to cancel a membership they said I had but never signed anything.

Date of experience: November 11, 2021
Illinois
1 review
11 helpful votes
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Feel Scammed
August 5, 2020

Wanted to try the product so did a one time trial package. They set me up for a recurring billing and shipment which I didn't want. Feel this was a total scam. The product was fine but looked a bit too fake

Date of experience: August 5, 2020
Virginia
1 review
4 helpful votes
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Terrible cusomer service
November 18, 2020

I ordered the first trial size of makeup, which came with some brow gel that I never ordered. The brow gel is for brunettes, I have fair skin and red hair. Never had time to use the skin make up before another box came. Luckily, Paypal let me cancel order. I have called them numerous time, emailed them, written them, but they still bill me every week for some brow get for $126.20. Has anyone ever paid $126.40 for brow get? The representatives don't understand what I am saying and I just give up. They told me they want me to mail back, at my expense, the box of brow get which I never ordered. This is the worst company I have ever dealt with... stay away from them... Terrible customer service.

Date of experience: November 18, 2020
California
1 review
65 helpful votes
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Scam
June 19, 2020

Everything in the negative reviews I read are correct and applied to me: Hiding their intent to scam you in the fine print, charging way too much for a three month supply that they ship after the first month, charging you even after you cancelled the subscription scam on the phone, no one to talk to, products that do not work, etc.
Don't waste your time and money!

Date of experience: June 19, 2020
Florida
1 review
34 helpful votes
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Terrible Product
July 2, 2020

Warning: This product is terrible, very light, does not cover like they show you on TV. And if you do try to layer it like they tell you, it does not dry and becomes very settled and cakey looking. Be warned, that the 60 day money back guarantee only relates to 30% of the price, even if you did not open something in your shipment.

Date of experience: July 2, 2020
Arizona
1 review
31 helpful votes
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SCAM ALERT!
September 5, 2020

Westmore beauty is not a one time purchase. They trap into a monthly automatic payment subscription. When you call to cancel they still try to sell you products. I finally got through cancelling my subscription returned their product and still didn't receive a refund. And to top it off they still charged me after my cancellation. I hope this information helps, they are not a honest company.

Date of experience: September 5, 2020
Kansas
3 reviews
127 helpful votes
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Deceptive marketing!
March 11, 2020

I ordered product with no idea I was signing up for auto delivery. Offer it as an option, don't hide it in the fine print! When you try to call their Posted number, it's out of service, so you're forced to Chat with Xena online. In the end you have to pay for a second order you never wanted and deal with their so called 90 day money back guarantee. Deceptive marketing is not necessary when you have a decent product. Now you'll never get another order from me and I will warn everyone to stay away from this company. DECEPTIVE!

Date of experience: March 11, 2020
New Jersey
2 reviews
9 helpful votes
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I just wanted to order 1 bottle of coverage perfecter. However, they told me that I had to sign up for a subscription every 12 weeks and that I couldn't just get 1 bottle, but they were sending me a bunch of "free" gifts. Ok, I figured that I had plenty of time to cancel. So when I went back in about 30 days later, I saw that there was an additional order placed for OVER $200! Yup. I contacted them and it takes 7-10 days for them to send you a return shipping label and then another 14 days to refund your money... Anyway, bottom line is that it's not worth it. Too much hassle. Too many deceptions. Do yourself a favor and never do business with them.

Date of experience: August 28, 2020
California
2 reviews
102 helpful votes
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Finally received the product that was advertised to conceal all defects and smooth the look of
Your whole body. Well, couldn't wait to try it as I have some brown spots and other stuff that need to be concealed and wanted to use on my vacation. It was so darn thick I couldn't even spread it around my chest without adding cream and even then it was tough. Only lasts until your next shower, so at the cost - not worth it when I can buy lotions for much, much less that gradually tan you and stay for weeks and help hide the spots.

Date of experience: January 7, 2020
South Carolina
1 review
4 helpful votes
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Not as advertised!
April 11, 2023

I was so excited to receive this product. I tried it and it covered nothing. There is no paperwork included in the box with return instructions. So disappointed!

Date of experience: April 11, 2023
Nevada
24 reviews
54 helpful votes
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I placed an order for the body coverage. I received the wrong item. Ok, so I was told a new order would be sent to me, the new replacement order arrived. Again, the wrong product and color. Feeling frustrated I called again and asked for a refund. They did issue the refund. I really did want to try this product but for some reason the organization couldn't seem to get a simple order right.
Recently on Instagram I made mention in the comments of how hard I tried to get the product and someone from customer service responded. I was delighted that they cared a year later, she looked up my account. However the response I received was basically, "why was I complaining I received a refund, what more do I want"? Now why would you reach out to a dissatisfied customer and give such attitude?
I explained to her that a good customer service experience would have tried to get my business back by offering to try again to get the right product to me and for my trouble here's a coupon( or something) on my next order.
But she couldn't care less about my business.

Date of experience: July 9, 2024
Texas
1 review
76 helpful votes
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I returned the Westmore, legg make, and today I received a partial credit, for the one they shipped to me with out my permission. I shipped the first tube along with the second one, because I sent them in the same box with the information on both, they can only give credit for one! What a bunch of crooks! The makeup looks like paste on your legs! I will tell everyone I know this is false advertisement!

Date of experience: July 3, 2020
Texas
1 review
14 helpful votes
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Rip off
September 4, 2020

Wanted ONE bottle to try - Did not like - before I knew it I had another shipment and charged a total of $91.26! I sent everything back and cost ME $20 in shipping -- they would not refund that. STAY AWAY! Rip off!

Date of experience: September 4, 2020
Texas
1 review
27 helpful votes
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Total scam
July 23, 2020

Scam. Apparently if you buy one product, you are signing up for a subscription. If you call to ask, they say that you willingly signed up for this sham. There is no supporting documentation to back these claims up. I am flabbergasted. This company needs to be investigated and penalized for their dishonesty.

Date of experience: July 23, 2020
California
1 review
27 helpful votes
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Continue taking almost 50 per month from my account without my permission for over a year. Did not know until my bank alerted me I received their product one time when I first ordered. The crook that I spoke to and asked for my money to be returned told me that due to time frame they cannot return my money that they stole from my bank account. Obviously, they are on commission and takes your money behind your back. Then tried to tell you that you opt for auto shipment. When you didn't

Date of experience: August 24, 2020
Hawaii
1 review
2 helpful votes
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60 second eye treatment
October 5, 2022

Amazing results that last all day.
I have oily skin so I was surprised that it worked so well. The best bargain is the 5 pack
I love that it is tinted

Date of experience: October 5, 2022
Georgia
1 review
40 helpful votes
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Good luck trying to speak to a human at this company. I had to text chat. They don't tell you in the advertising that you can not use any moisturizers for 24 hours before using. I do NOT recommend doing business with this company. Hype!

Date of experience: May 7, 2020
New York
1 review
5 helpful votes
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Westmore Beauty conducts fraudulent activities every single day - I don't know how they are still operating. I've purchased one item after watching their infomercial and instead of just being billed $30, somehow got enrolled into auto delivery of not one (!) but two subscriptions totaling over $100 per month. I've been trying to cancel since May 2020 (they confirm on the phone that everything is cancelled) and yet, like clockwork, they keep charging me every month and just charged $69.95 for October. I had to dispute with my credit card and get charges reversed while they investigate. This is unbelievable, how a company has no reservations of wasting people's time and just taking their money. Do not buy from Westmore Beauty!

Date of experience: October 20, 2020
New York
1 review
1 helpful vote
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I liked the product but when the pandamic hit they sent the kit without notification and charged my account, I tried to cancel and they gave me a hard time and are sending two more kits that I didn't authorize them to send, I will be returning them regardless, very very pushy! Big turn off for me

Date of experience: October 7, 2020