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West Elm Reviews Summary
West Elm has a rating of 1.6 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with West Elm most frequently mention customer service and delivery date. West Elm ranks 618th among Furniture sites.
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The sofa looked so nice in the store, but it wasn't as nice when I got it in my apartment. Still nice, but not as nice.
I've ordered online and been in the stores. The sales staff is extremely helpful, and the merchandise is ultra-cool without the ultra-price.
Beautiful products and store layout and appearance. Staff is discriminatingly selective with the help which is to be expected from such an upscale establishment with such lavish furnishings from the exotic East side of Brooklyn, China. Price per piece is fair when you carry a Visa Black card with translucent gold shimmering infinity credit limit.
Every time I walk into WestElm I find things that I want to buy. I recently ordered two Tulip Chairs in fun colors (so they are being special ordered) and I can't wait to get them into my newly decorated (and more modern) living room!
I am frustrated that there is an automatic 10% up-charge for shipping and then a frequent surcharge beyond for furniture items. An item that was just within my budget is suddenly out of my budget. I have not been disappointed with their quality though, as others have.
We ordered the tall bed frame online in March 2011 and last week the left side split in half when my fiance sat down. It's now propped up with a short stool and a textbook.
We called Friday and spoke to a customer service rep and she said she would have her manager call us back in 2 hours. Noone called back. In fact, when we called them again they didn't even have a record that we called!
This time my fiance asked for the first AND last name but she refused to provide it. Supposedly they are sending UPS to come pick up the bed next week.
We boxed up the bed frame and called West Elm again so they can arrange for UPS to pick it up. We told them there were 2 boxes and they repeated it to confirm. When UPS arrived they said they were only told we had 1 box. So we had to call them again. They finally picked it up. In the end they refunded the money for the bed for the full amount. Regardless, it was a nightmare.
I was a bit disappointed with the way their website works. I placed an item in my cart and continued shopping, in the end I had about 10 items and was ready for checkout. I entered my mailing address and then in the next page they told me that the item was sold out! It was a sham that went with the duvet I was also buying... needless to say I'm not looking to buy just the duvet without the matching shams. So I contacted their customer service and the lady who was quite nice gave me the numbers of a couple of stores where they might have the shams and who could ship them to me. I called 3 different stores before giving up... what's up with their records? I was so upset I bought nothing in the end. I do love West Elm but my first online shopping experience with them was not so great :(
From the business
west elm offers modern furniture and home decor featuring inspiring designs and colors. Create a stylish space with home accessories from west elm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members