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  • WeMassage.ca

Overview

WeMassage.ca has a rating of 1.8 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WeMassage.ca most frequently mention customer service problems. WeMassage.ca ranks 84th among Massage sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    2
  • Quality
    1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Make an appointment with your local massage therapist instead, especially if you are in pain.
  • Additionally, variations between cities does not excuse the lack of customer service on the part of the "company."
How would you rate WeMassage.ca?
Top Positive Review

“Great service I have ever experienced”

russell j.
5/16/20

This massage service is so good. They just visit me and take care of my health. I could enjoy healing massage at home. Their customized 12 massage services were so great.

Top Critical Review

“They are thieves... don't waste your money as you will NEVER get an appointment.”

M W.
3/12/20

I give you 0 stars. I bought a 6-pack Groupon and couldn't even get one appointment scheduled. I emailed back and forth with customer service. Well I kind of emailed back and forth with them as they barely responded and could not help me find a resolution. I wasted my money as I never heard back from them after MULTIPLE repeated attempts to get an appointment. This is singularly the worst customer experience i have ever had. I vow to let every person I know and write every review possible to let as many people know how truly disgusting my experience was. You are thieves and I did not deserve to be robbed. Shame on you.

Reviews (48)

Rating

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Reviews that mention popular keywords

massage therapist (9) customer service (11) appointment (18) groupon (20)
Thumbnail of user anitak17
1 review
0 helpful votes
August 5th, 2016

I was excited to find this deal on Groupon. The booking process was nice and easy for me. My therapist had to re-book our initial appointment, but her, along with Bianca, did an excellent job in ensuring I was happy in the end. You don't find that level of customer service easy to come by these days.

Thumbnail of user janem105
1 review
1 helpful vote
August 5th, 2016

I'm blown away by this experience! I thought it was going to be a hassle to get a massage judging by some reviews, but these guys are great. I screwed up with my booking and their customer service department was quick to answer, and fix my issue! I'm definitely passing this company along to my friends and family!

Thumbnail of user deborad3
1 review
3 helpful votes
December 21st, 2015

My massage experience with Jessica was exceptional. The spa atmosphere and special VIP treatment was amazing. I came to the session stressed, exhausted and stiff! I left feeling amazing and slept like a baby! I will highly recommend Jessica to my friends and colleagues.

There is no way anyone could feel good about only paying $17,50 for an hour of perfect pampering with aroma therapy and hydro massage. Jessica is a superbly trained massage therapist, matched with her genuine warmth, graciousness and professional care. A lovely person and experience indeed.

Antone recommend that anyone looking to experience Jessica's Spa to bring a wad of extra cash because you will want to tip for this exception experience! Please feel welcome to post on your website or wherever.

Regards Deb

Thumbnail of user viviand6
1 review
2 helpful votes
April 24th, 2015

I want to commend WeMassage for the great service they offer. I recently had my first massage with them and it was totally worth it. I have read comments about the lack of response from customer service but my experience was completely the opposite: within minutes of sending emails I got responses every time! The massage therapist I had was extremely professional, kind and courteous and really did provide the type of massage I was looking for. I have attended many massage clinics and this is one of the best I have had as the therapist was very skilled and catered to my needs. I highly recommend this service! Thanks WeMassage for a great experience.

Thumbnail of user davew79
1 review
3 helpful votes
November 18th, 2015

This is my second time using we massage and my wife and I couldn't be happier. Our therapist was professional, on time and delivered one of the best massages I've had. Definitely returning

Thumbnail of user io126
1 review
4 helpful votes
December 18th, 2015

I am going onto having my 3rd massage with wemassage and I'm extremely happy with all the results... thank you for your outstanding accomodating services and for the hottie who did my massage! But i actually think I'm in love

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From the business

Company Representative

Thumbnail of user biancah4
Bianca H.

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