WeddingWireReviews 819

We have found Wedding Wire to be an extremely effective marketing and oversight mechanism. Kim Knodt, Nicole Calken and every team member that I've dealt with have been professional, courteous and knowledgable. The booking and lead tracking software that they offer is slick dependable and has become a vital part of of of our business process. No matter what side of the wedding business your on, customer or vendor, Wedding Wire should be the first online destination.

When I started my Officiant practice I promoted my business through several online sites. I have always carefully monitored my marketing results. WeddingWire.com has been the primary source for my client base, and continued success. 90% of my marketing budget now goes to WeddingWire.com. There is no need for all the rest. The education and tools offered by the marketing team at WeddingWire.com is priceless. I've learned so much about the internet, marketing and developed great relationships with other professionals through WeddingWire.com.

I am so disappointed in WeddingWire. As a small business I put my full confidence, faith and trust in WeddingWires online customer management tools. For years it was a business relationship made in heaven but then something changed over there at WeddingWire. WW decided to discontinue the customer management tools that I had come to use for years. All of my clients information was solely within their tools. Then overnight they discontinued that service which left me and all of my clients out in the cold. What made it worse was that they still charged me the same. When I contacted the customer rep, Allison Mayes customer service rep for WW, and voiced my displeasure and how it hurt my business AND how I didn't want to continue paying the same amount of money if what I was using WeddingWire for is now discontinued. Allison responded insensitively with "I obligated to fulfill my monetary agreement AND that WW reserves the right to make any changes to their tools when they see fit". Are you kidding me? I pay for tools on their site and they take them away and still charge me? Something doesn't seem right about that.

Well I had made the decision that I was not going to pay WW and sent a letter telling them that AND why. THEN all of a sudden I get four or five inquiries for my company where as I was getting hardly any over the years. I started thinking of reconsidering my decision if I will actually be getting inquiries as a result of WW. I had already halted the automatic payments at this point. After receiving the inquiries, I manually sent a payment to WeddingWire. Well come to find out, the inquiries were bogus AND WW sent me an email saying that I owe them. I then sent the invoice of my payment to them showing that not only did I pay but I paid before it was due. Then their rep emailed me claiming they don't have a payment AND that my service would be interrupted if I didn't pay them. I sent the invoice again along with other documentation indicating that they accept my payment and when. Days later I get another email saying that I owe them.

I am so irritated and done with WW! At this point I can't log into my account. I have not gotten any calls from anyone over there. No one attempted dispute resolution. I have reached out for resolution but nothing from them. They took my money AND said they didn't receive it and shut me out of my account. Now I'm looking at legal options because weddingWire should not be allowed to do that to small businesses!

After working with Wedding Wire to promote my small business for more than 5 years I have to say it's the best bang for your buck and the best place to find real leads because the leads come to you! My rep Allison is there for me at every turn and always has great suggestions but doesn't always ask for more money! It's the best place for my advertising dollars and also the best place for my clients to find the best in services!

Wedding Wire refused to print a negative review I posted because the vendor disputed the review. Despite submitting proof of a contract that services were performed and multiple emails showing communication between the vendor and myself. Wedding Wire ruled in favor of the vendor. Doing research I discovered that Wedding Wire gives preferential treatment to vendors who pay to have their websites displayed. Valuable lesson learned here -- don't rely on website reviews to make important wedding decisions.

I advertised with Wedding Wire for years. When they were a start-up company, they sold themselves as ADVERTISERS. They helped Wedding Professionals get their names out there.

Then it changed. They now are even listed in the business world as a TECH COMPANY! They focus on providing web-based business tools.
Any long-standing business already has these tools in place, and does not need them. We told the execs at WW, and they simply ignored us. We begged to have the tools and the advertising costs divorced. They ignored us. Instead, they continued to increase our advertising rates to pay for the development of these tools, and the ROI we received in return was NIL.

IN FACT, in order to inflate their statistics to us, they put easy lead options in for couples, and we received an inflated number of leads, none of which resulted in bookings.

WW is now listed and defined on business pages as a Tech Company, who subsequently provides advertising. This is bait and switch in a long-term way.

I have in fact, cancelled my advertising with them, and will invest my money elsewhere.

We recently had a bride gives us a terrible review that was completely inaccurate. Yes, the Bride had a contract with us, however she didn't pay her musician and other vendors and yet our company showed up and delivered her florals and attempted to coordinate her wedding anyway without the money. She was furious that a vendor would have the audacity to either not show up or want payment when they did and as we were the wedding coordinators she blamed it on us. We told her she had to pay her bills or there was going to be problems. She said we were sisters - we are NOT! Related - and that her flowers had thorns - since when do Hydrangeas have thorns - and that we made a scene in the reception area. We weren't allowed in her reception area because she was so angry and her usher "fired us" right after the ceremony- for which she had no music as she didn't pay the musician. We objected to Wedding Wire about our bad review, and they said it didn't matter if she didn't pay, she had a contract with us and had the right to review us and say whatever she wanted. We got scammed by this bride and yet we have to keep the review. This is not good business for anyone and Wedding Wire does not support the vendors. No wedding wire membership for us.

Wedding wire is a great site. They not only allow for people to post their experiences, but if a negative experience is posted, they follow up on it to ensure truth and honesty which I absolutely love! This is a very good site to obtain information from.