Tina M.

As a new customer, I placed an order with Absolut Elyx for the first time on May 9. I used a $15 off referral code that Absolut sent me. I also placed a second order for which I paid full price. Absolut offered me 40% off if I placed a third order so I did. Several days later, Absolut cancelled all 3 orders, almost $200 in total, without explanation. After several attempts to reach customer service, they sent an email accusing me of faking the referral they sent me. I sent them copies of their referral as well as the name of the customer who referred me. I'm still waiting for a response. They lost a $200 sale plus a donation to Water for People all over a lousy $15.

Wedding Wire refused to print a negative review I posted because the vendor disputed the review. Despite submitting proof of a contract that services were performed and multiple emails showing communication between the vendor and myself. Wedding Wire ruled in favor of the vendor. Doing research I discovered that Wedding Wire gives preferential treatment to vendors who pay to have their websites displayed. Valuable lesson learned here -- don't rely on website reviews to make important wedding decisions.