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WebEyeCare

How would you rate WebEyeCare?
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California
1 review
2 helpful votes
Follow sandra m.
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This site will not allow me to give zero stars, but that's what they deserve. I cannot believe all the good reviews of this site. Are they all relatives or are there that many ignorant people out there. I thought it was a great price so I thought I would order some. I searched online for a coupon code also, but found that there are multiple prices out there for the same site. Then when I went to place my order they added on $20.90 for processing fees which I though covered shipping, but noooo when I clicked to continue $12.95 was added to my cart for shipping. OMG! Really! The price ended up costing more per box than I paid at COSTCO for my original order. Rip off!

Date of experience: November 29, 2013
California
1 review
1 helpful vote
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The transaction was painless, the customer service agent was agitating, and the first contact I opened was irreparably damaged. So far, not off the a great start aside from the ease at which my credit card was charged.

Date of experience: May 20, 2014
New York
1 review
0 helpful votes
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Easy to find the product, order and received my order quicker than other sites that I had placed an order with previous to this one. They have some of the best prices and easy access to answers to questions. Will order again definitely.

Date of experience: March 19, 2017
Oregon
1 review
1 helpful vote
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They shipped me the wrong prescription (their mistake) and refused to send replacements until they received the wrong order and I called multiple times to request a replacement. I'm still waiting almost a month later.

Date of experience: August 21, 2020
Angela B. WebEyeCare Rep
over a year old

Thank you for reviewing your purchase with WebEyeCare. It is standard practice with any company to wait until the incorrect product is returned before the correct product can be shipped out. It is due to this reasoning that you were provided with a prepaid return label (1Z0Y51F60391990802) on August 6 when you advised us of the picking error. The tracking on this label shows it was mailed out on August 10th, delivered August 17th and your exchange was processed today August 21st. Please let us know if you have any additional questions. Thank you!

Massachusetts
1 review
0 helpful votes
Follow Suann A.
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I have been searching high and low for cheaper contacts. I was paying $42.99 a box and I think that's crazy. I found Webeyecare and was beyond excited to see how much cheaper my contacts were so I immediately placed my order! I placed my order but was very disappointed when I saw the shipping cost, it was almost $13.00 to ship two small boxes of contacts! They give you a great price for the contacts but get you with the shipping costs!

Other then the shipping cost I was very happy with how quick they confirmed my prescription with my provider and shipped my lenses, it was less then a week from time I ordered to when I received. The website was also very easy to use.

Date of experience: January 28, 2014
Missouri
1 review
0 helpful votes
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I work for a Dr. and would like to let everyone know to beware of this site. They will not let you return product and will not honor a Dr. remake if something needs to be changed. Before you order check out the return policy.

Date of experience: August 12, 2015
Illinois
1 review
0 helpful votes
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Love this company!
December 17, 2019

Reference Number: *******
Always a wonderful experience ordering from WebEyeCare. Always have my contacts in stock & for way less than other companies. Shipping is fast & easy while also providing a tracking number. Uploaded a picture of my prescription, contacts were accurate & of great quality. No complaints!

Date of experience: December 17, 2019
Massachusetts
1 review
0 helpful votes
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The website was straightforward to use. I like how you can simply upload a prescription without any need to enter values by hand. As I said, it was a solid experience, but there was nothing I have not seen elsewhere.

Date of experience: December 28, 2017
New York
1 review
1 helpful vote
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They will advertise a very low price and get you to pay - then tell you they cannot provide your contacts unless you pay more. They issue your refund 3 days later holding your money and making interest off of your money. They charge elevated prices for merchandise you can get locally

Date of experience: July 20, 2017
Nebraska
1 review
1 helpful vote
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Affordable contacts that arrived on the date promised! I did not input my confirmation number on the email with my prescription. They figured it out! And my contacts were sent out before I contacted them about my error. Love WebEyeCare!

Date of experience: February 11, 2014
Pennsylvania
1 review
0 helpful votes
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WebEyeCare has the best price I have found. They were easy to order from, I only wish there was some contact when they were shipped and when the prescription was obtained. After the order, I heard nothing. I signed into my account to find out where my contacts were. Other than that, they were great.

Date of experience: June 10, 2018
Utah
1 review
2 helpful votes
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Terrible!
June 6, 2017

Sent me defective lenses and customer service was horrible. About 50% of the lenses in my package were blurry and completely unusable. They wouldn't help at all. The manufacturer took them back and said the lenses were improperly stored. I will never shop with them again.

Date of experience: June 6, 2017
California
1 review
6 helpful votes
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I compared numerous sites to find the lowest price and webeyecare had it. I placed my order online and faxed over my prescription. I received an email the next morning stating that my order had shipped and had my contact lenses 5 days later. Smooth transaction and you can't beat the prices.

Date of experience: March 31, 2011
Washington
1 review
1 helpful vote
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This is my second time using the webeyecare.com website and I have been satisfied both times. On this particular transaction I did experience an error brought on by my own doing. The order was placed but I had forgotten to add my prescription correctly. I was able to use the chat function and was assured that my prescription on the order would be compared to the prescription I had scanned and emailed to webeyecare.com. Within the week I received my contacts with the proper prescription, satisfied once again.

Date of experience: March 29, 2013
Kentucky
1 review
0 helpful votes
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Good job!
August 31, 2019

I ordered a year's supply of lenses. I left my doc's contact info, WebEyeCare collected the script details, and the next thing I knew the lenses were at my door. Super crazy fast confirmation and delivery on my order (*******)! Thanks, WebEyeCare!

Date of experience: August 29, 2019
Georgia
1 review
0 helpful votes
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Very satisfied!
November 13, 2020

I just received my contact lenses from webeyecare.com. This is the second year in a row I've ordered from this site and both times I've gotten a one-year supply of contact lenses for less than the price of a six-month supply from my eye doctor's office. Shipping was free and my lenses arrived on time.

Date of experience: November 12, 2020
Pennsylvania
1 review
0 helpful votes
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Fast and cheap!
November 19, 2013

Fast and cheap! Bought contacts from here and had great service. Then, had to switch a box of contacts because of a change in prescription, and was able to do so with minimal hassle. Talk about convenient!

Date of experience: November 19, 2013
North Carolina
1 review
0 helpful votes
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Second time ordering
August 15, 2018

I had no problems with my first order of contacts so I decided to order again. My order came in a very timely manner and was correct. I had a great experience both times and will use Webeyecare again. I like the price too!

Date of experience: August 14, 2018
Florida
1 review
2 helpful votes
Follow J D.
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The first time I ordered, it took over a week to receive the contacts. However, I was completely happy with them. This time, I got the lenses in two days!
I recommend this site to anyone interested in saving money on their contact lenses.

Date of experience: March 13, 2013
Arizona
1 review
1 helpful vote
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I loved doing business with WebEyeCare! I have no complaints. The prices are great, the checkout process is simple, and I received my contacts super fast! I will definitely do business with them again.

Date of experience: March 8, 2013

Overview

WebEyeCare has a rating of 3.7 stars from 868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses and best price. WebEyeCare ranks 8th among Contact Lenses sites.

service
56
value
56
shipping
55
returns
13
quality
53