They shipped me the wrong prescription (their mistake) and refused to send replacements until they received the wrong order and I called multiple times to request a replacement. I'm still waiting almost a month later.
Thank you for reviewing your purchase with WebEyeCare. It is standard practice with any company to wait until the incorrect product is returned before the correct product can be shipped out. It is due to this reasoning that you were provided with a prepaid return label (1Z0Y51F60391990802) on August 6 when you advised us of the picking error. The tracking on this label shows it was mailed out on August 10th, delivered August 17th and your exchange was processed today August 21st. Please let us know if you have any additional questions. Thank you!
Wendy Has Earned 1 Vote
Wendy C.'s review of WebEyeCare earned a Very Helpful vote
Thank you for reviewing your purchase with WebEyeCare. It is standard practice with any company to wait until the incorrect product is returned before the correct product can be shipped out. It is due to this reasoning that you were provided with a prepaid return label (1Z0Y51F60391990802) on August 6 when you advised us of the picking error. The tracking on this label shows it was mailed out on August 10th, delivered August 17th and your exchange was processed today August 21st. Please let us know if you have any additional questions. Thank you!