Best customer service experience I have had so far. I ordered the wrong lens by accident. They were able to do an exchange for me right away and even waived the shipping for me. I thought I was going to have to eat the cost of the lenses since it was my fault, but they were so helpful. I am going to be coming back to them when it is time for me to reorder.
I did a whole long review and hit submit and by the time i registered and went back it was gone so SiteJabber 2 stars
Have been buying on web eye care for several years with 5 star results - before the first order i read the reviews and they were poor but having the best prices on the internet I took a chance and my wife and I have been buying ever since. There is a smalll handling fee but even with the fee the price plus shipping is always much less than the Big name companies. Correct orders - quick shipping and if you look you can always find a coupon on line
After much comparison shopping and rebate comparisons, webeyecare somehow always has the cheapest prices. Ive used them a few times for different brands qnd they are aleays equal or cheaper than any other i can find and shipping has been accurate so far
Easy to use website! Can upload your prescription our have even contact the doctor. Delivery time was extremely fast. No problems despite COVID. Prices are good. I shopped around before deciding. I would recommend them.
This is my third time to order from this company and I haven't been disappointed yet. Last time, my prescription changed after a second visit to my eye doctor. Webeyecare exchanged the lens with no problem. Good company with good customer service.
Webeyecare was by the least expensive and that's why I decided to go with them. The process of ordering was simple and my contacts arrived very quickly. I would certainly recommend this company to my friends and will buy from them again.
My experience with WebEyeCare.com has been excellent! Placing my order was easy and fast, and my contacts were delivered within a week. Great prices on the products as well. I highly recommend WebEyecare and have and will re-order my contacts through WebEyeCare.
Website was very seamless and easy to use. Loved the different ways to get in touch, especially the texting feature. Even better that ( got my contacts in less than a week and A LOT cheaper than the doctor's office
I did a Google search for contact lens suppliers and Webeyecare.com was one of several results that came up. After comparing prices from other sites I decided that Webeyecare was the best value and searched the site for my lens brand and style.
The site made it easy to enter my prescription without fear of mistakes. I entered my shipping and billing information and received my order within a week. The prescription shipped was correct and I am currently wearing the lenses. This was a simple and worry free process and I intend to order from Webeyecare in the future.
The price was right, but I still haven't received my contacts. When I talked to customer service they said the computers were updating or down and they could not check on my order. I have ordered from this company and was satisfied. Now, I have no contacts and out my money I paid--not knowing if or when I will get my order.
Thank you for reviewing your purchase with WebEyeCare. We are very sorry for any inconvenience you have experienced. Our system shows the order was shipped on November 11th via your selected method of 5-10 business day ground shipping. USPS is showing the order is out for delivery today. Please let us know if you have any additional questions. Thank you!
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92748926731001553055796266
Very simple to order; faxed my new prescription and the order was shipped the next day. Had a "chat" with a representative online and she was very helpful. The final price was $5.00 per box less than the last place I ordered from (lens.com). Received my order when I expected it.
Buying contact lens through webeyecare.com was a great experience because the customer service was so helpful that I was satisfied with everything. Her name was Kara. I would like to appreciate her for her nice help.
Great quality contact lenses for a good price. This is my second time ordering contact lenses from webeyecare and I'm a satisfied customer. Also had really fast shipping and I received my contacts within a week.
Sent defective contacts, order a second batch, then they lost the prescription, one fumble after another. They are quick to take your money, then argue with you that you did not provide prescription, when they are the ones that lost it. I have proof that they received the prescription, they are just too arrogant to admit it, yet their system does not allow to pay until they get the prescription... In few words, this is a lousy company with the worst costumer service I've seen in years
They are very fast, and the prices are very reasonable, however they did not wait to hear the confirmation of my contact lens prescription when they left a voice message with my eye doctor's office. I inadvertently ordered a + prescription instead of a - prescription so I received the wrong lenses and the optometrist had not yet called back to correct this oversight and provide the correct information. Webeyecare is based in PA and I am in CA so there is a time difference. I feel Webeyecare should have either contacted me that they had not received confirmation or should not have fulfilled my prescription until they did.
Re-Ordering my contacts was very easy, received my order in a timely fashion. No problems. I have trouble finding my prescription locally since it's such a strong prescription which often delays the delivery. But I received my order in a reasonable amount of time.
REF. *******
I received an email stating I was out of contacts. I thought that I had at least another box left. I double checked and I did not! I ordered the contacts and they arrived just 3 days later! Life savers! Thanks!
It was extremely easy to order. And when I made an error, there was no problem exchanging the contacts for the correct ones. It was done in a very timely manner. Person I spoke with was very polite, professional and understanding.
I have been ordering my contacts through WebEyeCare for several years when they have the promo going on I get 2 boxes of contacts for 80 dollars. I always get my order shipped to me right away. Order number is *******
I called customer service and got a real person, and he was pleasant and helpful.
However, the reason I had to call is because the website is difficult to navigate at times. It also was asking me in one place for my prescription and in another place, it was stating that they had received my prescription.
Overview
WebEyeCare has a rating of 3.7 stars from 868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses and best price. WebEyeCare ranks 8th among Contact Lenses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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