• WebcreationUS

Overview

WebcreationUS has a rating of 3.08 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. WebcreationUS ranks 151st among Website Design sites.

  • Service
    4
  • Value
    4
  • Returns
    1
  • Quality
    3
How would you rate WebcreationUS?
Top Positive Review

“Brilliant all round”

Matt C.
1/15/22

These guys really nailed my design and the after care has been amazing. I can't wait to show all my friends the work they've done because i'm mega proud.

Top Critical Review

“Customer Service Lacking.”

Candace V.
8/31/22

Customer Service does not seem to be a priority with this Company. They rarely answer the phones, and they do not provide status to customers on ongoing issues. We pay for web hosting service and have had major issues with the site being down for extended periods. When you finally get a response, their standard answer is "it should be up by tomorrow". It never is, and they give no further updates, so customers are forced to keep calling.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user candacev31
1 review
0 helpful votes
August 31st, 2022

Customer Service does not seem to be a priority with this Company. They rarely answer the phones, and they do not provide status to customers on ongoing issues. We pay for web hosting service and have had major issues with the site being down for extended periods. When you finally get a response, their standard answer is "it should be up by tomorrow". It never is, and they give no further updates, so customers are forced to keep calling.

Thumbnail of user mattc654
1 review
0 helpful votes
January 15th, 2022

These guys really nailed my design and the after care has been amazing. I can't wait to show all my friends the work they've done because i'm mega proud.

Service
Value
Quality
Thumbnail of user richardp2192
1 review
1 helpful vote
February 11th, 2022

This is the second time in a few months. But 2 months down and no information from their Tech dept. They won't answer any of my questions. The customer service from support says, they are working on it. "THATS IT!" I spent $350.00 and they lost my website which I have spent thousands of dollars and 100's of hours on my web site. Don't know if I will ever get my web site back.

Thumbnail of user johnnyf121
1 review
0 helpful votes
January 5th, 2022

I'm very pleased and satisfied with the service. I would recommend it to anyone looking for their service.

Thumbnail of user donl348
1 review
0 helpful votes
September 15th, 2021

The staff are professionals, and kind. I'm honored to have worked with Paul and Cody! Thank you, WebCreationUS!

Thumbnail of user tyw78
1 review
0 helpful votes
November 15th, 2022

I have been through 2 website companies who ran me through the ringer so I was skeptical in picking my next web designer - after a long vetting process I chose WebCreation and i'm so happy I did. Everyone who I worked with was nice and professional - they are what they initially said they were and followed through and I absolutely love my website.

Service
Value
Quality
Thumbnail of user ronh269
1 review
1 helpful vote
February 21st, 2019

Im
Stating my first business and this was the first time building a
Website. I've been in Sales/customer service my whole life and it not
Easy to pull the wool for my eyes. Webcreationus is undoubtedly a great company to work with. I called four web designing company and webcreationus interviewed the best. Ryan S. Was
My first contact, he didn't lie to me, pressure, nor try to up sell. He
Was very knowledgeable about the entire process and everything that was
Promised came true. Sam M. The pilot was great, listen I'm not the easiest guy to work with,
But Sam extremely patient and thorough and treated me like a person not
A number. I was nervous about the whole building a website thing and I
Appreciate the consideration. Robert C. The
Designer the artist he is methodical and experienced. I would make a
Request and it was like he visualized what I was looking for instantly
And put it in to application. The Writer for the company also assisted
The process as well. It was a team effort at webcreationus I highly recommend this company. Ron H

Thumbnail of user adelel25
1 review
0 helpful votes
January 19th, 2021

If you want to get ripped off, go here. They pawn their work off to someone in another country and it takes weeks to correct the many mistakes made. The promises they make are never fulfilled and they could care less that you are losing business because of major mistakes they made on your website or Landing Page.
I asked for a Landing Page to be done and was given a date, but one month later still no working landing page. Ive spent hours and weeks trying to get one simple thing done but they keep making the same mistake over and over again. The Form on BOTH my website and Landing Page are not working now going onto 5 weeks and there is no one to speak with about it, except some woman who is their customer service person, who is located in the Philippines. I'm in N. Jersey and the person who is supposed to fix my site is in the UK, so it takes FOREVER to get anything done because of the time differences. All Ive done over the past month is go around in circles. I have lost 1000s of dollars of business because of this awful company.

Tip for consumers:
Dont.

Service
Value
Thumbnail of user elisev30
2 reviews
0 helpful votes
February 19th, 2022

WebcreationUS was hired on October 5,2021, to perform Search Engine Optimization Services on a month-to-month basis, but not on contract on my existing website. During the initial interview process, I spoke to their account manager Chris Morano. Chris explained that the $345 SEO service includes: On page SEO, Off Page SEO, selecting high ranking Keywords, Link building, meta keywords in the source code and monitor google analytics. They agreed to provide me with a dashboard link which reflects how 10 keywords are ranking in google search. After the first month I noticed no changes in on page and off page optimisations. Sales began to decline. Website traffic declined as well. Other SEO professionals began reaching out offering to do an audit on my website and performance SEO services. The various companies reported: we were not ranking for keywords pertaining to our products, the keywords I formerly put in the source code were removed, there were 39 broken links and 404-page errors that were not brought to my attention although they impeded any optimizations WebcreationUS was working on. I contacted every email I had for WebcreationUS. They returned my emails after 1 week via phone call. I expressed my concerns to Jamie, SEO manager, who pretended to care. The SEO services were not properly applied to my website. As a result, sales declined and so did the website views from google and Bing. I contacted them From November 5,2021, through January 21,2022, regarding SEO. They did not establish quality backlinks for the website. Their response time to customers is very poor. WebcreationUs did not inform me of the 39 broken links on the website nor the various 404 errors. I requested a full refund of $1380 from WebcreationUS on February 2,2022. Instead of refunding the money, they have been rebutting my complaints. I did a chargeback for $345 with my bank for the January statement. I want a refund of $1,035.

Thumbnail of user davidh2710
1 review
0 helpful votes
November 4th, 2019

Don't trust this company.Do not work for you. You have to do all of the work and they still do not get it.It look like you are the one that does not get it. I could go on but It does know good.
This company sucks.

Thumbnail of user andreyt12
1 review
0 helpful votes
October 19th, 2019

Don't trust this company. They charged me 1050$ for SEO and never provided service. No article was created, no onsite optimization, nothing was done that is in contact. Don't trust fake reviews for this company!

Thumbnail of user terryt69
1 review
1 helpful vote
January 24th, 2018

If I had just did my research on this company before hiring them it would have save me the pain I go through for months with them. Every problems that I was experiencing with them thats what others was complaining about. My story would take up all your day, and Im absolutely sure after you hear it youll feel my pain.

Tip for consumers:
Do our research

Service
Value
Returns
Quality

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Company Representative

Thumbnail of user lukec123
Luke C.

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3.1
12 reviews
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