WebcreationUS was hired on October 5,2021, to perform Search Engine Optimization Services on a month-to-month basis, but not on contract on my existing website. During the initial interview process, I spoke to their account manager Chris Morano. Chris explained that the $345 SEO service includes: On page SEO, Off Page SEO, selecting high ranking Keywords, Link building, meta keywords in the source code and monitor google analytics. They agreed to provide me with a dashboard link which reflects how 10 keywords are ranking in google search. After the first month I noticed no changes in on page and off page optimisations. Sales began to decline. Website traffic declined as well. Other SEO professionals began reaching out offering to do an audit on my website and performance SEO services. The various companies reported: we were not ranking for keywords pertaining to our products, the keywords I formerly put in the source code were removed, there were 39 broken links and 404-page errors that were not brought to my attention although they impeded any optimizations WebcreationUS was working on. I contacted every email I had for WebcreationUS. They returned my emails after 1 week via phone call. I expressed my concerns to Jamie, SEO manager, who pretended to care. The SEO services were not properly applied to my website. As a result, sales declined and so did the website views from google and Bing. I contacted them From November 5,2021, through January 21,2022, regarding SEO. They did not establish quality backlinks for the website. Their response time to customers is very poor. WebcreationUs did not inform me of the 39 broken links on the website nor the various 404 errors. I requested a full refund of $1380 from WebcreationUS on February 2,2022. Instead of refunding the money, they have been rebutting my complaints. I did a chargeback for $345 with my bank for the January statement. I want a refund of $1,035.