Overview
Web.com has a rating of 3 stars from 4,027 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Web.com most frequently mention customer service, new business and hard time. Web.com ranks 2nd among Website Design sites.
I am unhappy with many things on this website builder.
Easy format for my first experience making a website.
I still need help adding the secure thing to my website
Very pleasant and helpful Answered all my questions.
Very knowledgeable and friendly. Great web layouts
Hey Cathy,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
The website is good, but it's not getting many responses..
Web builder not to intuitive. Having difficult time adding hyperlinks.
Poor communication along with delays in developing a website.
Taking my money and Wont let me cancel the auto renew
I can't add text fields nor navigate links during website editing!
Very slow response and support, doesn't take customer seriously
Hi, only problem I'm having is that I can't find my domain email address to complete website
Too soon to tell. Customer service has been good so far.
Hey Daniel,
Thank you for your review!
DJ
Customer Advocate at Web.com
I've asked a few questions in regards to assistance with setting up and received no help.
Hi Shaquasia,
Help is on the way!
DJ
Customer Advocate at Web.com
Very hard to navigate no sales since I've opened cant transfer my domain
Hey Elena,
Try giving us a call!
DJ
Customer Advocate at Web.com
Of course, you can't please everyone, but I like web.com better than wix.com.
Not user friendly but your staff makes it work well.
Good overall... Problem solved in a timely manner.
Hey Osei,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
Password doesn't work half the time. Also still waiting on second website to load.
Hi Tania,
That is something our live support can handle so give us a call.
DJ
Customer Advocate at Web.com
My website is down and so far there isn't anyone that can get it active for me.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
- Visit Website
- Jacksonville, FL, United States
- Edit business info
Business History
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Frank,
Thank you for your review!
DJ
Customer Advocate at Web.com