Wayfair

I ordered 4 bar stools off Wayfair. I vowed 4-5 years ago never again to use them after they didn't stand behind our pool chairs and just deferred to the manufacturer. I caved. We need new stools. I ordered two pairs. Two of the EXACT same thing...and got 2 bar stools and a mirror. Is this some cruel joke? Maybe look at the reflection of the two and voila! 4 stools! Then they made it difficult to return the mirror (their fault) or they were going to charge me for it as well. Wayfair is just a clearing house front door for any old furniture company and doesn't care anything about the customer experience.

Whoever oversees the customer service division is useless. No policies or procedures in place to handle issues. Have to chase them up to be refunded for items that go out of stock days after my purchase.

We bought a floor lamp. Directions were worse than IKEA. Parts were missing and defective parts made the bulb assembly and shade a failure. Returned it via FedEx using their label. They won't reimburse me for shipping a crappy product back. COSTCO would never do this. Looks like bankruptcy is in their future. Wayfair, Hello and Goodbye!

Terrible customer service Horrible experience twice missing parts offered me 15% for my trouble then when is asked for another supervisor was told slate wipes clean offered removed and only willing to send missing parts with the expectation I should pay again for assembly!

I bought an extra wide chair but it was narrower than expected. The inner measurement is listed as 29 inches, and when I contacted customer service. They said, and I quote the 29 inch is "obviously referring to the entire width of the chair, not the seat. Who would have made that mistake." Excuse me? Then they charged $50 for restocking for the return. I never ever shopped at wayfair never again. Oh I buy stuff, $3000 every month from Amazon alone, and $40 grand or so luxury goods every 3-4 months. And never will wayfair takes my money

Horrible. Want to return a product? Expect to pay more for shipping back than you paid for shipping to your home or they will put you through an entire return process only to tell you that they can't allow it because none of their products are return-able. Want to speak to customer service? Expect AI or a bot and no real person. Quality is always iffy and you can probably find the product they are selling on a different website for cheaper. Support someone on etsy and do not use this garbage website.

The Tech was disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. Heartless!
How else can you serve those who are elderly & disbledwhen it comes to this white glove service, something so simple, he wouldn't do. Wayfair did nothing to compensate our frustrations as disabled veterans at all, they just rescheduled us 2 days later, and told us to call them before tech arrives, and they'll tell the tech to move boxes to location. How inconvenient!
We spent 1017.00 for a complete horrible and heartless experience. Shame on wayfair and this particular tech.

I call wayfair costumer services the lady Tina give me at hard time when she realize that she make at mistake (i was talking apples and she hear oranges) she was rude and hang up the call. Not help so far and the door is discontinue. I waist 3 days my money and I have at useless shower door.

I ordered two twin beds and I'm missing a set of rails and I have to literally jump through hoops wait for a resolution team manager to get a hold of me, may take six days and then I have to wait another six days for my shipment. It's absolutely ridiculous. I'm an interior designer and I spend almost $200,000 a year with them and I'm treated like I'm the issue. The resolution team is the only team that can handle my orders. They have done this because items have been broken and I've had to send them back, but when you buy that much product, obviously a lot is going to go back when it's not right so now I'm penalized. They used to treat me really well, but I'm not sure if they've changed hands or management or what but Wayfair really sucks right now.

We ordered a murphy bed. We received extra pieces, I contacted Wayfair several times to notify them, to reach a solution. They told me 48 hours to process any request, it is now day three and I had to contact them again. They finally decided it would be best for me to ship the extra pieces back. I asked for some sort of discount for the amount of time and effort it has taken me to rectify their mistake, they let me know that they can only offer 10% on a future purchase. I will not be purchasing from Wayfair again.

I've purchased many things from Wayfair. Most had to be returned for being broken or just cheap. They will charge you to return. Never buying from them again.

I recently purchase a bed from Wayfair, but unfortunately I this was a terrible experience. The attached images clearly depict that the bed advertised by Wayfair differs from the one shipped to me. Following is why I am deeply disappointed regarding this purchase and the handling of the matter by Wayfair.
1. Despite already having paid for a handyman to remove my old bed and bring the box upstairs (as he was the person I hired to assemble the new one), I am now faced with additional expenses to hire him again to repack and bring the bed downstairs.
2. I am required to arrange my schedule to be present at home for the entire day for the pickup.
3. I am obligated to await the receipt of the bed by your company before a refund can be processed.
4. As a result, I am left without a bed and will have to resort to sleeping on the floor until I am able to purchase a replacement after the refund is processed.
Up to this point, Wayfair has taken no action to compensate for the inconvenience and distress caused, not even offering an apology.

I ordered a toilet from Wayfair on March 5,2024. I was supposed to get it March 12,2024. It never came in. I checked the tracking and was unable to track it. It just said ordered and not delivered yet or not on its way. I called them. They promised that would get there no later than the 19th which is a Tuesday. Then Monday night they sent me a message that I will get it on Wednesday morning. I called them because my contractor is coming to install the toilet because I need it then and they said they have no available delivery times so sorry not sorry we can only deliver Wednesday. This delivery was eight days overdue no way to track it and told last minute that it wasn't gonna be delivered till Wednesday. I will never use Wayfair again. They are unreliable. The customer service sucks and offered no compensation.

I have given Wayfare two tries myself and consulted with other family members who have tried this site in additional three times. All five combined experiences have been awful. Every situation required us to contact customer service for various reasons and included rude and unprofessional responses. They list an expected delivery date which is actually the date they expect to begin filling the order from which delivery is may take 7 to 10 days to be shipped, and then whatever amount amount of time planned for the shipping. For example, an order placed with an estimated delivery date in two days will really be prepared in two days, shipped 7 to 10 days from then and assuming ground shipping be shipped to arrive 7 to 10 days from that. This means, a delivery date in two days is more like 16 to 20 days.

I order my wife a new dog crate on November 19th and never received they did a investigation and just canceled my order and when i asked why they gave me a 10% coupon not a very happy wife. Customer service is the worst for this company but don't purchase anything from here never again

I ordered a bed. Wayfair cancelled part of the bed, sent me half the bed then wouldn't give me a refund.
I had to call them 4 times to try and get a refund for a part of a bed. Terrible consumer service on top of just terrible service.
Do not order anything for this company trying to steal money from customers for parts of orders.
I tried to put 0 stars but it won't let me.

Wayfair set high return fees for me or wait 2-3 days for their Resolution Team call to return items because I return items damaged. The damages come from initial packaging or my their carrier. FedEx are more concern about being paid for how many they deliver than getting the customer's packages intact. Therefore, I am reimbursing them for their delivery service.

My husband and I both have credit above 750. They sent letters to both of us stating a line if credit was rejected. Never even applied for credit line! Also never late on paying anything! Will not order ever again from this company.

Wayfair has proven to be a disappointing choice for us. We placed an order for a gazebo on December 24th. Despite reaching out to customer care about the lack of updates after a week, their response was unhelpful, stating it's still in processing. After contacting them again, all we heard was that they reached out to the seller. Unfortunately, after a month, our order was canceled following complaints filed with the Better Business Bureau. Now, we're dealing with HOA for approval on another gazebo and need to redo parts of our backyard. DO NOT BUY ANYTHING FROM WAYFAIR!

"No, You May Not Talk" from a so called "Wayfair Supervisor" after telling me to either keep waiting for my order while they try to contact the supplier a supervisor or lose my money. Delivery date was supposed to be 12/15 but yet nobody can figure out how to get me the status. Your customer service is horrible.

My order still saying preparing for shipping an have not once ship nothing Wayfair warehouse in Ontario CA need to do better with shipping peoples order out on time it's not fair yall lazy an don't wanna do your jobs people getting tired of being ripped off by you guys Wayfair warehouse management team needs to do better by the people an not themselves sad

Item sold as solid wood when is particle wood. Overpaid much for lower quality product. I was overcharged to almost twice the value of the actual product. I also noticed they sold me 2 items that can cause cancer. They should be more honest and not cut corners on people's safety.

This company is not only corrupt, but has absolutely no moral foundation and this company forces people to be overworked. Way worse than Amazon. 0/10, don't order from this company. The workers are slaving away while mr.CEO is munching on his donuts, even though he's already obese and doesn't need them.