WayReviews 974
Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Best app I recommend this app to my friends and family. Works very well. The only time I had any problems Way made sure I found me another parking space, what's not to like.
So frustrated with this company and their business model or lack there of. I purchased parking before Covid and when my trip got canceled, I canceled my reservation a month before it was set to be used. At this time their policy was you can get a refund for any reason. This was confirmed through an email and then all of a sudden I got way bucks instead. Then they told me they can't refund to my original account once you receive way bucks which I did not ask for. I figured than that I can use the event part of the app or movie tickets or anything like that because I live in San Diego and this app is really for more city living. Nope, they got rid of that as well and the nearest thing to me is two hours away and they won't give me my money back still to this day
Hi Chelsea,
Thank you for taking the time to review our business. We apologize for any trouble this may have caused you. We can assure you Way is not a scam site as we do business with multiple parking corporations all across the nation and customers are using our products daily with no issues. We would like to take the time and speak with you to gather additional information and further investigate this matter. Please feel free to speak with our support team at (408)-598-3338 or Support@Way.com and with your order details. We look forward to hearing from you.
-Way.com Team
Awesome app. It keeps me updated. Smooth Experience using the App. Very Simple and effective. Highly Recommended.
Hi Jules,
We are very happy to hear your experience with our App has been seamless. Our team continues to work hard daily to provide an efficient mobile app for our user's everyday use. Thanks for your kind words and we look forward to seeing you again.
-Way.com Team
No need to worry about not having change for the parking meter. This app is easy, fast and simple to use.
Hi Josh,
Thank you for taking the time to review our business. Way will continue to strive to provide a simple and easy route for your next parking service. We are glad your experience has been seamless with our services. We hope to see you again.
-Way.com Team
Awesome app, maybe it's the best app to know whatever event is happening near you, thank you for such a good application.
Hi Travis,
Thank you so much for taking the time to leave us this amazing review.
-Way.com Team
I love Way. You can always discover some events happening at your location to get into at great prices.
Hi Kevin,
Thank you for your review. We will continue to strive to provide our users with a seamless route to purchasing their events around the area during their trips. Your feedback reaffirms the hard work our team puts in daily to achieve such reviews. Thanks again we hope to continue seeing you book with us.
-Way.com Team
Love that it personalised events to my interests and provides a concise and clear interface as well as details regarding the event. Definitely recommend
HI,
Thank you for taking the time to share your review. We are glad you are having a great experience while using our platform. We hope to continue to provide our users with an easy and seamless platform to book their events. Thanks again, We look forward to seeing you in the future.
-Way.com Team
An essential app for outgoing people. Makes you aware of what's buzzing around and helps cultivate a lot of social activities. Truly an amazing app.
Hi Ray,
We really appreciate your feedback. We are striving to provide the best services being offered and keeping our users updated on what's around them during their trip. Thanks for sharing and we hope to see you book with us again in the future.
-Way.com Team
Great to know about so many events happening around me. It saves me the hassles of surfing ten different websites to get the same info.
Hi Chad,
Thank you for your review. We are glad our notifications are providing you with insight into Whats around your area. We hope to continue providing you with an efficient service for your daily use.
-Way.com Team
I've been using this parking app for a while I think less than a month and it has come in handy!
Hi Demetra,
We appreciate your feedback. We are glad our services are meeting up to your expectations as we strive for that outcome for all users. We hope to see you again in the future.
-Way.com Team
I booked a reservation on 11/26/2020 to use the OMNI parking lot from 19/12/20 to 01/02/21. I could not use the service described because: 1. On 19/12/20 when I arrived to the location at 7640 Narcoossee Road, Orlando, Florida, ******* at 3 am. it and it said it was open 24/7, nobody was at the location at that time.
2. at 4 am when they finally opened the person at the gate told me that what I had bought was a scam because OMNI does not take reservations through WAY.COM So I had to pay $150.00 to park at Orlando international airport.
As soon as I got back from my trip I started a claim through my bank and they are working on it. For now these thieves sent my bank a copy of an email they sent me which I NEVER RECEIVED.
DO NOT USE THESE PEOPLE.
Hi Carlos,
Thank you for sharing your review. We first would like to apologize for any inconvenience caused to you. We would like to gather additional information on this matter to further assist you in a timely manner. We can assure you Way.com is not a Scam business as we partner with over 100+ parking locations around the state of Florida that are contracted to accept our reservations. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Please feel send your order details via direct message or Support@Way.com as We would love to make things right if you give us another chance.
-Way.com Team
An efficient Car Parking Service online with dates, times and directions offered. Good value for money.
Hi Jane,
Thank you for sharing your review. We are glad our services have met your expectations. We hope to continue seeing you book with Way in the future.
-Way.com Team
Easy clear instructions in the app,,,, very welcome for an app nerd like me. I will use again. Thank you
Hi Austen,
Thanks for sharing your review. We are very glad your experience with our mobile app went seamless. We will be sure to share with the team the recognition and hard work put in daily to achieve such reviews from our users. Thanks again, Hope to see you in the future.
-Way.com Team
I have used this facility on many occassions and depending on the capacity of the car park depends on how quick you can get parked, when full it can take upto 20 minutes to locate a space.
Hi Nakisha,
Thank you so much for taking the time to leave us this amazing review. We look forward to see you book with Way in the future.
-Way.com Team
Its so easy to book. Easy to find on the day you Travel and frequent buses to take you the extra 5 minutes to the airport terminal----friendly drivers at no extra cost!
Hi Daniel,
We always strive to provide a seamless experience for our users when booking on our platform. Your feedback reminds our team of the hard work put in to achieve such reviews.
-Way.com Team
Would highly recommend. Close to the airport quick link bus to the airport. Friendly, efficient staff.
Hi Treasa,
Thank you for your review. We are glad your experience with our services went well and will continue to strive for these experiences for all users. We look forward to seeing you book in the future.
-Way.com Team
It was so easy to use and print my parking vouchers. Would recommend this procedure if airport parking is required and would definitely use this procedure in the future.
Hi Alayna,
We will always strive for an easy process for our users when booking on our platform. Will continue to provide such services and make our users happy with their purchase.
-Way.com Team
Always very helpful and friendly. Can always be trusted to give the service that you say. Amazing service.
Hi Polly,
We are thankful for your review. We are glad our team was able to assist you in a kind and prompt manner. We look forward to seeing you book again.
-Way.com Team
Used this service last week. Good friendly service and easy to find. I will recommend this parking service to my friends!
Hi Schroeder,
Thank you for taking the time to review our business. We hope to continue making an impact for our users in proving a seamless experience while using our services. Thanks again for sharing with the community.
-Way.com Team
Very easy to use online. Very easy to follow, with an instant email to confirm your booking. Love it!
Hi,
Thank you for the kind words on this review. We will continue to strive to meet all customer expectations when booking with Way.com.
-Way.com Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Duane,
We appreciate you taking the time to review us. We will continue to strive to provide an efficient and seamless service for our users. We look forward to seeing you again.
-Way.com Team