Watch Repairs USA

They charged me $30.00 for a $2.00 battery, charged $20.00 for a $1.00 oring which was the wrong size so the watch got moisture in it. The watch quit running after 9 months and they won't honor their 12 month warranty. My watch is ruined beyond repair because of them

I have a Mondia Swiss Master watch that needs a new band. I had sent pictures of the type of band I need (The band is screwed into the watch and doesn't use pins as a normal watch uses). I was told I would need to send it in. After a few weeks I got the response that the a band wasn't available and I'd need to now pay shipping to get the watch back which I did. Before they could ship it, I contacted Mondia internationally who was great. Within a a couple of days I had a replacement band on the way for $81.00 shipped. I'm not an expert but I sure did do a better job myself.

I feel like a fool for trusting my keepsake Breitling, my late son's watch, to your business. I had to send it back once already, after you initially kept it for 3 months and charged me $1600. I had it 2 days and it had the same problem in that it just stopped running.

Now after a couple of weeks, the same problem occurred last night. Ironically, or perhaps a pure stoke of luck, this comments questionaire is emailed to me before I can call your company.

I will request my money back so I can take it elsewhere.

You said you repaired my older model moved and put in a longer lasting battery but the battery you said you replaced could not be new. My watch after receiving if rom you shows it has slowed down to about an hour and 20 mi9n behind the actual time. I have rested it twice. This is unacceptable. What can you do to fix this? I would really like to wear this beautiful timepiece. It is the gold Moved older than 2000.

The website looks LEGIT once you're there. Has ALL the indications that they're well established and professional. What lured me in to do business with them was that they provide shipping labels to send your watch out for repairs. So, thinking "WOW" they make it convenient I went ahead and printed out my complimentary shipping label. Keep in mind that this is provided ONLY after registering your watch with them.i.e. Filling out a form indicating the services you require. FF I get email confirming that they received my watch and will get back ASAP i.e. 5-6 days from receipt with an estimate. BOY OH BOY DID I GET AN ESTIMATE! I LAUGHED OUT LOUD while reading their estimate! The watch I submitted was an automatic Movado retailed for about $1000-1200 back when I purchased it. They calculated a $500.00 price to perform "open wristwatch surgery" on my watch that ONLY needed the 12 o'clock silver DOT glued back in it's position! Here's the KICKER...at the bottom of the estimate you get the option to AGREE OR DECLINE their services! It gets BETTER! If you AGREE / DECLINE TO THE ASTRONOMICAL AMOUNT for repairs they charge you an additional $50.00 to send your watch back.

This practice I found amusing in that if you're watch is NOT worth $5k-$10K or MORE they give you another option to DONATE IT TO THEM FOR PARTS i.e. KEEP IT? SLICK BUSINESS PRACTICE TO CONFISCATE MERCHANDISE if CUSTOMERS DON'T WANT TO PAY $56.00 TO GET THEIR WATCH RETURNED IF THEY DECLINE THE REPAIR SERVICES.

I'VE NEVER SEEN A BUSINESS LIKE THIS BEFORE! I HAVE TO SAY IT'S A PRETTY WELL ORGANIZED WATCH REPAIR RACKET.

BEWARE PEOPLE THAT NEED WATCH REPAIRS...SKIP THIS WEBSITE AND GO SOMEWHERE ELSE UNLESS YOUR WATCH IS WORTH OVER $10K.

I had my TAG repaired 8/19/21 #******* $327.74 replaced the stem and crown. 18 months later (you got it) the same thing happened repair #******* $$379.97 to replace the exact same parts. I sent an email to Ann and explained my displeasure. All I got in response to my email is they will tell me know when they return it unrepaired. Not even a discount. Are your parts of that low caliber and the repairs that weak?

Sent watch to honor a warranty for second time after they charge me $600 to fix it and they keep it for almost three months to adjust the watch. Also, I sent a watch, and they want to charge me $300 for a wrist band that I found it on Amazon way to cheap, I requested to return my watch and took them 15 days to return after several calls. DO NOT USE THIS Watch repair Company.

I received the watch very clean and was very happy to get it back. A few hours later, I clumsily dropped the watch onto a carpeted floor: a distance of about two feet. The second hand popped off the center post. I took it elsewhere for repair. It was discovered that the dial had been glued to the movement and several of the screws in the movement had been scratched. It is possible that Watch Repairs did not cause the damage done inside the watch case but I will not be using that company for any further service I may require. I will file it under lessons learned.

Watch runs for awhile then stops. I sent you a email with what the problem was. The negative prong is bent causing a bad connection. I am on vacation and will send watch back for repair. Not happy that watch was not fixed in.

Email customer service what the problem was. And they said they would pass the message to the technician.

Wrote a memo to the repair requesting a new battery and add the links into the band that I sent. Came back as a 400.00 charge. Will never use this contact mpany again

Sent these guys 5 reverso rotary watches for battery replacement after my local guys tried to replace batteries and had difficulty. Watches were brand new. They ended up charging over 700, replaced movement, crystals, and finally batteries. They pass themselves off as rotary authorized and not. After 4 months, finally got them and they're no longer water proof either and paid double shipping as sent in two packages. Beware! Took 4months as well

The one time in my life I don't do due diligence, I get burned by these thieves. Sent off my 125-year-old watch for repair. $553 and five months later, my watch is not only not repaired, it is destroyed beyond repair. The hands are not even attached and the porcelain face is cracked even if it were repaired now by a competent watchmaker the value us lost. I can forgive incompetence, but these people are just thieves. This is a particularly evil scam because they don't just steal your money, they destroy what might be a priceless heirloom.

SCAM COMPANY THAT STEALS WATCHES. You will never see your watch again. The company purports to repair watches but steals the watch once it is received via UPS; tells the customer the watch was stolen during UPS shipment, sends fake photos of damaged shipping boxes, and then tells the customer to file a claim on the customer's homeowners insurance. The company has run this interstate fraud for years. Many have complained about the thefts.

I spent $336.23 to repair an old Swiss watch that belong to my dad and it worked for just a bit more than a year! When I called again,they didn't help in any way, it was just considered out of warranty and bye-bye. Stay away from these people.

Over the years, we have received a large number of complaints from customers who first visited this establishment. Their stories are usually similar to those below. For a long time, they were NOT seeing many of our brands watches, but I see they are now adding our name back onto their site. And again, we received two complaints from customers warning us about them in the past few weeks. Don't be fooled by this company and some of the positive reviews. Even a broken watch right twice a day.

My watch has been to your shop 3 or 4 times in past 3 or 4 years and sometimes with the same problem!

The watch was returned with a non-working/dead battery.

Satisfied with the response. I have not received the watch back yet so I can’t say I’m satisfied with the repair.

I paid for a full overhaul of a watch. The watch is now running slow after the overhaul.

I sent my watch in for repair and paid $19 to have it shipped back. The item was never delivered to my house. When I contacted their customer service, they informed me that I needed to pay and additional $19 to have them again attempt to send my property back to me. Since I already paid $19 for them to ship my property back, I should not have to pay again. I continued to discuss with customer service, and they will not send me back my property. They are thieves! I highly recommend staying away from them!

Avoid these guys. I sent my Bertucci watch to them for a variety of work. Cost me over $200. When I got the watch back, they said that it had failed the "pressure" test and was no longer water resistant and that any exposure to steam, water, moisture would harm the watch and their warranty would be void. Kind of suspicious because they had replaced all the gaskets and seals. I ended up just buying a new on Bertucci on line. Cost me $150.

Worst experience
I had a watch from my deceased dad about 15 years ago by Paneri watch as a gift of my birthday last year on January 2022 I send a watch for replace battery and service they send me estimate for $1200 for service and change the battery and I paid 1052 and I send my watch with FedEx Signature required to them it's been over a year I still don't have my watch they lost my watch and they said they shipped it and they did not insure my watch and they're claiming the watch was lost and UPS paid them $100 and my contract and the estimate they indicate the watch is going to be signature required and $5000 insurance which they did not include the insurance I keep calling maybe over 100 times called email nobody respond. They totally ignored me they frustrated me and they emotionally stress me so much,finally I had to file a small claim court And claim my watch and the owner for $14,000 watch which is same watch right now is over 8500 they offer me $3000 if you have something valuable or sentimental, do never do not send it to them because you never get your watch back and if they lose it, they will not take responsibility. Just ignore you. This company are very Irresponsible and have the worst Customer Service and they don't care about your personal sentimental value. Anything I research in Google and I saw over hundreds of the same situation and complaints Just like me. So be aware and be smart and don't ever trust them.

I broke the stem (the exterior knob that is turned to adjust the time or date) off my $400 Cyma watch and sent it to Watch Repairs USA for an estimate on replacing it. They came back with a bid (see below) of $599.96 for "everything" they thought it needed. Mind you, it was keeping perfect time, I was having absolutely no problems with it. It had been overhauled just two years earlier, battery replaced 3 months ago, When I got the bid, I told them NO, all I wanted was the stem replaced. Even $99 for that seemed exorbitant. But, they weren't interested in doing such a small job. They offered to cut the $600 price by $70. I asked them to send it back. They advertise no charge for the bid or even shipping. They sent a free mailing label to ship it to them. BUT... if you want it back you have to pay $20.88 return shipping "and handling." Here's their bid:

Brand: Cyma
Notes: Update-$70 Courtesy Discount provided. Crown must be replaced to protect movement going forward. Complete servicing is required. Watch is not functioning properly and movement should be restored to optimal factory standards. Replace battery, gaskets and test water resistance. Approximate repair time is 4-8 weeks from approval. Polishing is performed as best as possible depending on watch finish and condition.

Service Description Price
Overhaul
1 Year Warranty
Full service overhaul - take apart the movement, clean old oil out and re-oil, replace parts as necessary, reassemble and time test for 72 hours.
Movement disassembly required in order to access affected components.

The following repair(s) will be completed during the overhaul process:

Quartz motor repair
Repair circuit board
Check parallelism between hands and dial
Calibrate and timing check
Cleaning & oiling of the movement
$499.99
Stem & Crown
Replacement lock down stem and crown.
$99.99
Battery Replacement
Replace with high quality, long-lasting battery.
$29.99
Seals / Gaskets
Replace gaskets and test water resistance.
$39.99
Tune Up
Cleaning and/or polishing performed as courtesy with overhaul depending on watch finish and condition.
$0.00
This estimate is still valid. Please send your watch back and reference previous repair estimate #******* to accept the estimate.

Subtotal: $669.96
Shipping: Paid
Discount: $70.00

Total:
$599.96
Abandoned Watch Notice: Watch Repairs USA is not responsible for watches left over one (1) year.

I paid $634 to repair my Chase Durer 1000XL UDT. The crown had to be replaced, but they refused to send me a picture of the replacement parts. The quartz movement was allegedly beyond repair, so they put in a new quartz movement that doesn't go with my watch. Notice the date window in the pictures provided. The date currently sits at an angle and when the date displays double digits. You can't even see the entire date.

This process took 5 months and as I mentioned. I paid $634 for repairs, not replacement with non-matching parts. The quartz replacement was never even communicated to me. I specifically wanted a full repair at a reputable (or so I thought) watch repair shop so I could continue to use this watch for what it's intended for. Often times, that means underwater. However, they recommend that I avoid water. Even steam or moisture. $634 to repair my Underwater Demolition Team Diver's watch, but avoid water, steam, and moisture...

Save yourself the time and money. Go elsewhere! Their site makes it look like they cater to all watch brands, they don't. Communication is absolutely horrible. Pricing doesn't match the website (not even close). Complete overhaul starting at $79? Battery replacement starting at $19? $300 for my "overhaul" alone, which was just a swap out. $29 for my battery replacement because I guess it was just a special kind of battery? Stem and crown for $200, not even Chase Durer parts.