Watchsimo

I ordered and paid for a watch on 18 August 2014. As per tracking number the item was posted on 22 August from USA and arrived in Australia (on a manifest list) on 27 August 2014. Australia Post say that item only appeared on list and wasn't in the delivery. As at today, 02 October 2014 I have not received my watch. I have lodged a dispute with Paypal that the seller will not even respond to. Seller has responded to emails claiming that delivery is 60 days. Australia Post state that more believable delivery from US should be under two weeks. I am still waiting for my watch. At the moment I would steer well clear of this site. I am happy to amend my review should I receive my watch but I am not counting on it!

I purchased a gift for my husband. The watch face looked much bigger on the website and you couldn't see the time at night - how ironic since it was called the Observatory watch. My husband tried it on and didn't like the size nor the fact that he couldn't see time at night. I followed all the "rules" on the return policy, placed it in original shipping container and put plastic back on face. I even paid additional insurance for the delivery. The company never confirmed receipt and after more than a week and a half I had to send multiple emails to find out when I would see my refund. After multiple emails to the company, I'm told that they did not accept my return because the back was scratched - funny it wasn't scratched when I mailed it AND you begin to question their process if they have to wait for the customer to send multiple emails before they will respond and come back with, "Nope, you are not getting your money back" and they don't even say where the original watch is at - are they keeping it, sending it back? My husband didn't wear the watch. Don't buy from this company - the watch wasn't cheap! They are a scam! I want a refund to purchase a gift for my anniversary!

I received a watch from Wachismo that was much larger than appeared in the photos. It didn't fit well so I emailed for the return code. All I received was an email from a 'Monica' asking why I wanted to return the watch, then no information or answer on the mysterious "RMA' code required to return the item. Customer service appears to be terrible, wish I had read the reviews prior to ordering.
* Update: received return info and am sending out this evening, stay tuned for rest of the experience, so far, so good...

** Update: Monica called me personally to address my concerns, which was quite a nice touch. I sent the watch back at my expense and was immediately notified upon its arrival. I was issued a gift certificate for merchandise and I ordered a more desirable watch from Watchismo. I could not be more satisfied and impressed with Monica and the service at Watchismo!

I purchased a number of watches(20) and all of the transactions went well. It wasn't until I had a problem with a watch that Watchismo showed itself to be unethical. The band on a new $400 watch purchased for my wife came off. I returned it at my expense for their repair and again the band fell off. Rather than giving me a refund, I received an unwanted credit in their store. Had I returned the watch simply because I didn't like it, I would understand the credit but to now require me to purchase another watch from them is truly a coercive sales practice. In the words of Tweety,"Be vwery vwery careful".
Update: Carefully read their return policy and see that nothing has changed. Even if the problem with the watch was not caused by you, their solution will be at your expense.

Amazing Customer service and beautiful Watches. Ordered my partner a watch for his birthday. Although a little nervous about buying such an expensive item online, they answered any questions i amy have had and upon ordering it was shipped within a matter of hours. It arrived on the exact estimated date of arrival packaged so beautifully. I can't wait to give it to my Partner!

I bought a watch from watchismo.com in 2011. It did not work. The owner of Watchismo told me to take it to a watch repairman and he would pay for the fix. The repair shop wasn't able to fix it. The owner then asked me to send it back and he would send another one. I sent it back but asked for a full refund instead (partly because the whole experience seemed shady to me, and partly because I wasn't so sure the watch was genuine). He refused and then I was out the cost of the repair, the cost of shipping, and all of the time and hassle. I spoke with the owner several times on the phone - he got ruder and ruder with each conversation. Eventually I had to work with my credit card company and pay pal to stop payment.

Sure, they have really cool watches for great prices. I ordered a Tauchmeister 159to. Came in, looked fine but NO INSTRUCTIONS. This watch has 2 outter rings in the face for world time, some other type of times and a gmt hand but no instructions how to use these or set them Contacted the watchismo site and got fast feedback that said watch maker does no offer instructions. Well then... say that on the sales page! I now have a watch that I have no idea how to use all functions and they cannot even send me something for instructions. BAD BAD BAD

I am still struggling, well after the order was shipped, to find out where it is. They do not respond to emails, to messages sent via their own account system, to messages sent via their contact forms, or via any other method.

Further, their shipping practice is extremely suspect. I ordered from outside the US, paid the premium for the maximum shipping costs to ensure speedy delivery and detailed tracking (as per their shipping options), and subsequently was informed by the Global Postal Tracking Service that they shipped via the cheapest method, with no guaranteed tracking, no prioritization and with no control.

One of the items in the order was a gift, and the date has passed. They have still not responded to any of the multiple messages sent to them, and still not addressed my questions about shipping, tracking and the current location of the parcel.

It's the 5th of July today, and I've been chasing details about this order since it was placed, on the 22nd of June.

Genuinely terrible company. What a pity.

Update:

Watchismo, now trading as watches.com, has stopped replying to my emails.

After the mail I got from them when I lodged a PayPal dispute I never heard from them again. Essentially, I just bought a sour taste in my mouth, and nothing else. Moral of this story?

You will only get any faint customer service from this company on the day you threaten to withdraw payment.If you're going to deal with them, do so only via PayPal.

The order is now overdue by more than three weeks and according to the International Shipping Service has not even entered the country.

Watchismo replied to my PayPal dispute, by providing the same incorrect shipping details they previously provided me.

I will never ever use this horrible $#*!ty company ever again, under any circumstances.

I have purchased two watches from Watchismo in the past few months. Both were towards the lower price range of their selection in the $120-$160 area.
Return Policy:
I was fairly nervous about the return policy because both watches are pretty ostentatious and 'fashionable' so I had no idea if I would actually like them in person. The return policy states that if they watches are more than 20% off the normal price, sorry, no returns. Both of the watches I bought were marked at well over 20% off. One could only be ordered from Watchismo (foreign watch maker and watchismo is the only licensed dealer/importer in America) and the other was $120 less than I could find anywhere else. I was confident that if I absolutely hated the watches, I could sell both pretty easily on eBay so I pulled the trigger despite the crappy return policy.
Shipping:
Super reasonable shipping charges. I opted for 2-3 day shipping each time because it was only $3-5 more. Each watch arrived 2 days after I placed the order, which is impressive. Good job, Watchismo.
Selection:
Each of these watches was exactly as I expected it to be based on the pictures. They make up the 'weekend' portion of my watch collection and I receive compliments on them every time I wear them out.
Conclusion:
If you want a unique watch that will ship her fast, check out Watchismo, but be ready to seek alternate means of exchanging the watch if you get a good deal on it and you don't end up loving it.