Dael M.

I am still struggling, well after the order was shipped, to find out where it is. They do not respond to emails, to messages sent via their own account system, to messages sent via their contact forms, or via any other method.

Further, their shipping practice is extremely suspect. I ordered from outside the US, paid the premium for the maximum shipping costs to ensure speedy delivery and detailed tracking (as per their shipping options), and subsequently was informed by the Global Postal Tracking Service that they shipped via the cheapest method, with no guaranteed tracking, no prioritization and with no control.

One of the items in the order was a gift, and the date has passed. They have still not responded to any of the multiple messages sent to them, and still not addressed my questions about shipping, tracking and the current location of the parcel.

It's the 5th of July today, and I've been chasing details about this order since it was placed, on the 22nd of June.

Genuinely terrible company. What a pity.

Update:

Watchismo, now trading as watches.com, has stopped replying to my emails.

After the mail I got from them when I lodged a PayPal dispute I never heard from them again. Essentially, I just bought a sour taste in my mouth, and nothing else. Moral of this story?

You will only get any faint customer service from this company on the day you threaten to withdraw payment.If you're going to deal with them, do so only via PayPal.

The order is now overdue by more than three weeks and according to the International Shipping Service has not even entered the country.

Watchismo replied to my PayPal dispute, by providing the same incorrect shipping details they previously provided me.

I will never ever use this horrible $#*!ty company ever again, under any circumstances.