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WatchBrokers.com

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New Jersey
1 review
1 helpful vote
Follow Richard L.
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I found the website and research the company. After speaking with them and learning about how they do business, I sent them my A Lange & Sohne watch valued at about $15,000. They performed just as they promised and did get my watch sold for its value. My payment from them of $10,075 was about a week late, which did have me worried. I was able to talk to the onwer of the company and he personally took care of making sure I was paid right away. I would recomend these professionals to anyone of my family or friends. The best... Richard

Date of experience: May 15, 2011
California
13 reviews
60 helpful votes
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Last weekend, I was in a family get together. I met my cousin who just sold his Rolex watch. That's probably why he has some new gadgets with him at the party. He told me that he sold it at watchbrokers.com. He looked satisfied with the transaction, selling his Rolex to buy some new techy stuff. So I figured I would check on SJ and make the first review for the site I previously have no idea of. I was pretty amazed on how many reviews it had already.; p

There are a lot of bad reviews and some good ones. The reviews are even dated back early this year. The good part is some of the complaints were resolved (based on the comments/reviews).

Hmm, I think everyone should talk with this guy RJ, he seems to be the proactive contact person for the company. He might be the designated cleanup guy or the manager. :) I hope all other issues are resolved asap.

On that note, my dad keeps bugging me on having is Rolex fixed and noticed that the site is also servicing these watches. I would try them out but I'd have my cousin do this for me. :) He's the one who had good words for watchbrokers.com.

Date of experience: August 23, 2011
Illinois
1 review
2 helpful votes
Follow YVONNE S.
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THEY HAVE 4 WATCHES OF MINE. NOW I CAN'T GET ANYBODY TO ANSWER THE PHONE & TALK TO ME. THEY SAID 3 OF THE FOUR WEREN; T REAL. I WANT THEM ALL BACK. WHEN I TRY TO SENT THE MOPNEY FOR THEM TO BE RETURNED I CANT GET THE INFORMATION TO SEND THE MONEY FOR THEIR RETURN. I THINK I NEED A LAWYER

Date of experience: March 5, 2011
Idaho
1 review
0 helpful votes
Follow Christine B.
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We have also been scammed by Watchbrokers.com as ours mirrors everyone elses. My husband's Rolex Datejust 18k Yellow Gold watch was sold on Aug. 11,2011 to this date we have yet to receive payment. These are the steps that we have taken.

1. City of Atlanta Police Dept.
Zone 2 Precinct
3120 Maple Dr.
Atlanta, GA. *******
Attn: Sergeant Paine and Senior Officer Fast
Phone: *******231
Fax: *******202

We have spoken with Sr. Office Fast who is pursuing a report to their fraud department. We followed his instructions with first sendinhg a certificed letter including a signed returned receipt to Watchbrokers.com use the 3073 Peachtree RD NE, Atlanta, GA. ******* address as the 2870 Peachtree address is not deliverable. In you letter you must state that your are demanding payment for your watch or return of your watch by a specific date. We sent Attn: Eric Toso only in the letter not on the envelope.

2. Governors Office of Consumet Protection
#2 MLK Junior Drive Ste. 365
Atlanta, GA. *******
Phone: *******600

You must call them first to get a "Case number" before sending in your detailed complaint.

We did the same as others have done with the BBB and the FBI internet fraud dept. and the FedEx fraud department. We will also contact the Attorney Generals office and the District Attorneys Office as many of you had suggested. As a last resort if this becomes a civil issue all of us should join together and file a law suit against Watchbrokers.com.

Cheryl

Date of experience: November 28, 2011
Hawaii
1 review
1 helpful vote
Follow Oxana N.
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Well i have pretty much the same story as everybody here.
Send my watches to them 2.5 month ago. Before they got my watches they would call everyday to help, make sure, assist. Now i have to leave numerous emails, voice mails etc just to get someone eon the phone to be fed with one more "soon" or "couple days".
I've sent Cartier, Omega and Tag Hayert watches to these guys, all together worth about $5000.
Now i am seriously concerned and not sure what to do...

Date of experience: March 11, 2011
Virginia
1 review
3 helpful votes
Follow Brian H.
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Please see "Webuywatches.com" through the BBB. Watchbrokers.com and webuywatches.com are the same business sharing the same 800 number. Watchbrokers.com rated A- (as pointed out by the sales staff) BUT webuywatches.com has an F rating due to 34 complaints in 36 months. There are plenty of complaints on this site!

Date of experience: January 31, 2011
Pennsylvania
2 reviews
1 helpful vote
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BEEN A YEAR SINCE I SENT THEM A PLATINUM HAMILTON. NO PAYMENT. ALOT OF CHARACTERS THERE HAVE COME AND GONE. A GUY NAMED RICK LATONA OWNS IT. I HAVE SENT A COMPLAINT TO THE GEORGIA DEPARTMENT OF CONSUMER AFFAIRS AND THE FBI INTERNET CRIMES DIVISION. ONE DAY THIS WILL ALL CATCH UP TO RICKY!

Date of experience: July 24, 2012
Louisiana
1 review
0 helpful votes
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As I have now read from multiple victims, my watch was sold over 10 months ago and I have not been paid, nor have any of my communications been answered. DO NOT SEND YOUR WATCH TO WATCHBROKERS.COM. This clearly is a scam and prosecution is mandatory. The activity of Watchbrokers.com is criminal.

Date of experience: October 15, 2012
Florida
1 review
0 helpful votes
Follow MARK K.
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DO NOT MAKE THE SAME MISTAKE I DID!

FRAUD or SCAM - Either way I am out an $8,000 watch.

My watch sold 31 OCTOBER, 2011.

Sales Rep. Eric Toso said, "The ETA is usually 25-45 business days from point of sale." Finance Manager Brandy Bennett said, "... the net balance due would be remitted to by WatchBrokers.com within six (6) months of the sale... but no later than April 30,2012,"

GUESS WHAT -- NOTHING.

NO CHECK. NO Return Email. NO one answers the phones. NOTHING

If WATCHBROKERS has you watch -- GET IT BACK ASAP!

If WATCHBROKERS sold your watch and you are waiting for you check. GOOD LUCK.

If you are cinsidering WATCHBROKERS to sell your watch. RECONSIDER.

Date of experience: May 7, 2012
New York
1 review
2 helpful votes
Follow Annette P.
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Watchbrokers.com is nothing but a big Scam and we plan to pursue them. We are in the same boat as the rest of you. They sent Fedex to the house in Feb. To pick up the Rolex Watch and were told the watch sold on March 15th. We have not seen any payment and they refuse to return any phone calls. I found that if you call them and press 2 to sell your watch someone will always answer. Yet, Chantel the girl that answered today thought what I was saying to be funny and JC will never get on the phone. I have filed a complaint with Consumer Affairs and will be calling BBB next. I have also googled the address 3 West Paces Ferry suite 201 and have found that Rick Latona has several different business listed for this address. If only we had known!

Date of experience: April 27, 2011
New York
1 review
0 helpful votes
Follow jay c.
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I had the same issue
December 12, 2011

I had the same issue. I am not thinking of get my payment or get my watch back now. What i am thinking is i will make them pay. And i plan to visit them in atlanta. Anyone wants to join?

Date of experience: December 12, 2011
Massachusetts
1 review
2 helpful votes
Follow Ron G.
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watchbrokers.com is a fruadulant opperation and would take food from a baby's mouth. Just to satisfy there dirty deeds. Anyone that does get involved with this scumbucket of a so called co. Is in for a rude jamming session. Shame on these crooks. I hope they burn badly they play a cool scam, that I can say cause they got me. Right where it hurts thanks for listening

Date of experience: May 2, 2011
Malaysia
1 review
1 helpful vote
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Hello everyone,
July 13, 2011

Hello everyone,

Since we are all common victims of watchbrokers.com I suggest we make a sustained and systematic effort to collectively file our grievances. We can do this concurrently with our individual complaints. In fact, collective action may even add more force to it.

What suggestions do you have as starting points? Should we start a message board, a Facebook group, or an email thread so that we can document our exchanges and brainstorms on this matter?

As it stands I have considered some methods we can employ along with taking the formal channel: we can do petitions, mass calling campaigns, awarenes campaigns etc. We just need to be on the same page and I think we can all do some good against them. If we have enough people on board, I think we can delegate the tasks evenly.

Anyway, I look fwd to hearing your thoughts on this action.

Date of experience: July 13, 2011
Virginia
1 review
2 helpful votes
Follow Bud R.
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I wouldn't even give them one star rating. I have been nothing but lied too and been waiting on my money since feb. I sent them a $20,000 watch. At this point, I think I have lost it and that they are nothing but a scam!

Date of experience: June 9, 2011
New York
1 review
3 helpful votes
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Where do I start... I had s aimilar experience that many others on here have had. Very good at first... helpful, and easy to reach on the phone. I contacted them to send my watch back after several weeks. When it was not returned on the day it was supposed to arrive, I called Eric Toso. Magically, it was sold to a gentleman in Portugal, and nobody knew what happened. SO, we had to wait for the watch to be sent to Europe, then for the customer to decide if he wanted to keep it, and so on. The bottom line is that my (18kt) watch is gone, I have no check, and I cannot get ahold of ANYBODY. I have sent emails, called and left messages... I have had it.

I have contacted the Office of Consumer Protection in Georgia, and plan to go after these guys. Any info would be appreciated.

Date of experience: July 8, 2011
Washington
1 review
0 helpful votes
Follow Lamar J.
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Obviously, these 2 reviews are from actual watchbrokers.com workers. Seriously, this is website marketing 101. I still have yet to see a (valid) good review on this company

Date of experience: January 31, 2011
Minnesota
1 review
0 helpful votes
Follow Mark Y.
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I like everyone else fell for the same SCAM and sent them my watch in August. They were very helpfull and polite so I mailed them overnight Fed-Ex my IWC coustea aquatimer limited edition. The watch was sold in August and I was assured by Eric Toso I would recieve payment in timely matter. Each time I contacted Eric as the weeks passed I was told 1-2 more weeks. Then Toso forwarded me to account payable of which they would never respond. To this date I have not received payment or corrospondance from them. I have filed with BBB of which they have not received a response. I also made a clame with Govorners Office of consumer affairs. I'm not sure what the next step should be or how to come to a resolution. Any input would be appreciated or if there is further legal action. Please contact me at *******@hotmail.com. For those contiplating brokering your watch be carefull and I wouldn't suggest watchbrokers.com. Thank You Mark

Date of experience: January 19, 2012
Washington
1 review
2 helpful votes
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WARNING!
May 20, 2011

WARNING! THESE PEOPLE ARE DOWNRIGHT CRIMINAL!

My sister (who is not computer savy) sent her $11,000 Cartier watch in to be sold by these folks. They appeared legit at first. Very helpful, sent a prepaid FedEx box to her home. Very nice. Well, The nicieties ended when they got the watch. They said the watch was sold and promised her a check that day. Then the next WQednesday. Then the next Friday. Etc... It's been over 2 months and she still can't get a check or her watch back. Every time she calls she gets a different story from JC Piquandt (spelling?). We will be contacting appropriate authorities. Feel free to contact me for more info. And a BIG thank you to Rolf and the work he has been doing to stop these crooks.

Steve Williams
*******@gmail.com

Date of experience: May 20, 2011
Georgia
1 review
1 helpful vote
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All the basic customer service skills are non-existent at watchbrokers. Their BBB listing/review says it all! Stay Away

Date of experience: November 14, 2011
Texas
2 reviews
7 helpful votes
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I sent my watch in 3 months ago and was told it sold on January 15th. They do not return emails and it's nearly impossible to get someone on the phone. My rep Eric Toso keeps telling me the check is in the mail... but still no check. DO NOT DEAL WITH THESE PEOPLE. THEY ARE CROOKS!

Date of experience: March 8, 2011

Overview

WatchBrokers.com has a rating of 1.9 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WatchBrokers.com most frequently mention consumer affairs and customer service. WatchBrokers.com ranks 198th among Watch sites.