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WatchBrokers.com

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Pennsylvania
1 review
1 helpful vote
Follow David M.
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Watchbrokers.com sold my Rolex Sea-Dweller on June 24,2011. They were supposed to keep a 19% consignment fee and send me the remainder of the selling price. I have As of December 10,2011, I have received not one cent of the $3,240 of the money they owe me. Most of my calls and e-mails are ignored. Brandy Bennett, finance manager, sent me an e-mail a few days ago which said I would be paid by November 30,2012.

I have been robbed.

Date of experience: December 9, 2011
Alabama
1 review
0 helpful votes
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I am so very sick
November 7, 2011

I am so very sick. We dropped our watch off to them in Sept. It sold the first of Oct. And no one will talk to us. We have had to turn it over to our attorney and I am going to call the FOX 5 I team tomorrow to see if they want to do a story on it. We are beside ourselves sick and have been taken such advantage of. I do not recommend this company to anyone... if I had only seen this sight before we took our watch to these guys. Now, if I ever hear from them and they pay us our money I will let you know but thus far this has been a nightmare!

Date of experience: November 7, 2011
New York
1 review
2 helpful votes
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I fell for watchbrokers.com smooth talk, and eagerness to get ahold of my 1946 pink gold bubble back Rolex. They rip me off! I am moving forward with action though, and I will not stop untill Richard Latona pays every one out here he owes!

Date of experience: October 10, 2011
Arizona
3 reviews
0 helpful votes
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Watchbrokers.com sold my Rolex Explorer II back in late June. It has been four months and I still have not received payment. I have left literally dozens of voice messages and dozens of emails to the finance department and have NEVER received a response. I even hired an attorney to draft a letter demanding payment and STILL no response. I have filed a complaint with the BBB of Atlanta as well as the Governor's Office of Consumer Affairs in hopes that this will finally spur some action on their behalf. In short, this has been one big nightmare and has caused me incredible stress. Quite possibly the worst company I have ever dealt with.

Date of experience: November 2, 2011
Connecticut
1 review
0 helpful votes
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I shipped them my Rolex in July 2011 after corresponding with *******@watchbrokers.com and *******@watchbrokers.com.
The first week of December I emailed them ask what was the status. I was told that the had been sold... in September!

I asked why I'd not been told, not been paid... and I was told to email *******@watchbrokers.com (accounts payable). There was no response for a week, so I re-sent my query. Despite reassurances from Mr Toso, deadline after deadline has passed and AP has still not responded in any way after a full month to my several appeals and I am now preparing to file criminal charges against these thieves.

Date of experience: December 27, 2011
New York
1 review
0 helpful votes
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I sold a watch on 10/17 and have been waiting for my check since. Eric Toso had told me repeatedly that it would be 24-45 business days and today I found out from Brandy in Accounts Payable that it will be 6 months. Eric told me that a partner left and they are re-working the business model which is in turn, delaying payments 3 months. I am going to contact the links below as well as the BBB. Will I EVER get my check?

Date of experience: December 29, 2011
Arkansas
1 review
2 helpful votes
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I bought a watch for the gold weight in the band and case. I can get $500 out of it as scrap. But it is a nice omega watch so I sent it to watch brokers to if I could sell it through them for more than the scrap value. They recomended a price of $450.00 and they keep 35%. I told them that would be silly for me to do and to send my watch back. They want $39.95 in shipping and handling to send it back to me. I said they could use my Fedex account number and they said they could not do that.

Date of experience: October 25, 2011
Minnesota
1 review
1 helpful vote
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I sent them an Omega watch in June, 2011. My initial contact was Eric Toso. He did call me in September to tell me my watch had sold. After waiting a while I called him to inquire about my payment and he told me the buyer had a 15-day right of recission. So, I waited some more, called Watchbrokers in early October and was told the sale was complete and I had been put on a "to pay list". No check yet! Since my last call I have not been able to contact a "soul" there and there have no replies to my emails. I don't like to about being scammed, but every- thing up to now indicates I am definitely a scam victim.

Date of experience: November 28, 2011
Connecticut
1 review
0 helpful votes
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As with all you others out here, I am another that these criminals scammed I have followed all the advice, made all the calls. Should anyone wish to start a class action, lease include me in the action... email me@ *******@comcast What these people are doing IS criminal... we lose our timepieces AND money? How do these SCUMBAGS sleep at night (I'm sure very comfortably, and Mr. Latona in a big, fancy house. But Mr. Latona will be the next Bernie Madoff... this POS will do jail time. Include me in any action that you who have been scammed, might follow through... if not, I agree with the poster that it gets burned down, along with Latona's house, bought with OUR money thatr is still owed us

Date of experience: December 24, 2011
Michigan
1 review
0 helpful votes
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I have mailed five valuable watches to this company and have had similar responses or should I say no responces. I've contacted all the departments or agencies suggested. I have two further suggestions--a fraud detective told me I should notify the USPS as this involves MAIL FRAUD--Please lets all complain.My super duper idea is let us all contact Leslie Stahl from 60 minutes and see if she would be interested in a panel discussion. Marnie from Michigan

Date of experience: August 24, 2012
New York
12 reviews
38 helpful votes
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Watchbrokers.com – Last week, I received my payment for the watch I sold. Looking at the rants here, looks like the company has ironed out details on how to go about with their business. The transaction did last about 2 to 3 weeks. Probably my watch took some time before getting bought.

Luckily for me, the 1st person I spoke with was RJ. He seems to be the popular problem solver on the reviews above me. I was a bit hesitant to sell it on ebay because I haven't made any transactions there for that much amount. It's a pretty good deal for me. 4 stars for the folks there.

Date of experience: September 14, 2011
Texas
4 reviews
1 helpful vote
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At first, I was very hesitant to do business with any brokers. The thing is my dad gave me this watch that was also given to him as a gift from his dad. Since the watch is for a guy, and I don't really have a thing with watches and also needed a fast cash, I checked out some websites and after doing some research which consisted of asking friends and google, I decided I'll sell it. Since I wanted to make sure that I'll be paid the amount of what the watch is worth, I had it evaluated first before deciding who my broker would be. I contacted them and found no trouble in getting an immediate response to all my queries. They made it a point to make it very easy for me. I even told them I needed the money immediately and that is the only reason I'm selling it. True to their word, got my check after a week that it has been sold. They are very professional and I would certainly recommend it. 5 stars is not enough for you guys!

Date of experience: August 3, 2011
Wisconsin
1 review
1 helpful vote
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Well I'll start by saying, they sounded great at first, but no I am learning the truth the hard way. I sent in a watch and was told the expected price the watch should bring. It sounded great they sell the watch I get some cash. Now that over a month has passed with no contact either by phone or email I am thinking I got duped. I see R J posts here so reply to this one. Answer your email. I have sent you requests for status on your email and on the website contact us page. The lack of response on your part is forcing me to take action for a response. I was told that most watches sell within 10 days, and that's great if it takes 20 or 30 whatever. GIVE A STATUS UPDATE! As for this review, I will say the customer service at first is good, but once they have your merchandise they forget or ignore you.

Date of experience: March 15, 2011
Arkansas
1 review
0 helpful votes
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Just like everyone else on this site it looks like I have been scammed. They sold my Jaeger LeCoultre watch for $2700 first week in August and I still have not been paid. I have spoken with them several times and keep hearing diffent reasons why I have not been paid. First it was new software now it is they are going through an audit. Now I cannot get anyone to return calls or emails. I have filed complaints with BBB and Georgia's consumer affairs. My next step will be to call the Atlanta police and also seek an attorney.
Do not do businees with this company! I only wish I had found this web site before I sent my watch away.

Date of experience: November 17, 2011
Florida
7 reviews
19 helpful votes
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I just got my watch
September 23, 2011

I just got my watch. It took me roughly 3 weeks before everything was ironed out. I'm very happy with the purchase. I'll make a stop at a local jewelry store just to have them check as well. They didn't have the watch brand I wanted at that time so I bought it at watchbrokers. Thanks!

Date of experience: September 23, 2011
Missouri
1 review
4 helpful votes
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Eric, Al and all of watchbrokers.com:

If I don't receive contact about my check that should have been sent over 3 weeks ago, I will be pursuing legal actions through all means necessary. This will commence immediately in the next couple of days unless I am provided contact. I have left messages everywhere I can find, and if I don't hear back immediately, you will all be included in this suit, along with everyone else on this site.

Date of experience: July 27, 2011
Texas
13 reviews
39 helpful votes
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I bought a couple of watches from this site and never got any problems. I was quite surprised with the reviews here. I am also a businessman and I know what I want with my purchases. Try these: write down all of the questions you have before you make any transaction so that you'll be able get all info you need. Second, make sure you get all contact information. Third, communicate all the things you wanted and expected from the company, this will give them an idea of what you think is fair. Lastly, and the most important thing is make sure of what the terms for the payment is, so that you'll not be surprised on when your check will be arriving.

Date of experience: September 6, 2011
California
18 reviews
76 helpful votes
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I finally got my LV bag from my dad! Nice. :) Too bad he sold his watch for it. Though it gave me and my sis something we really love. I found out from my dad that he sold the watch to this site. I thought he was going to sell it to my uncle. Anyways, as long as I have my LV bag, I have to give thanks to the site. I am surprised however with lots of negativity going around here. Well I hope you guys will get the same deal as my dad's. Take care everyone and good luck! :)

Date of experience: September 5, 2011
Texas
12 reviews
39 helpful votes
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I have read all the reviews and don't know where to start. Well, I'll make it short and sweet... I sent these guys my Rolex Daytona a couple of months ago... As soon as they received my watch they had it evaluated. As i have expected a little over my estimated value of the watch. They sold it after 2 weeks and told me i will be receiving a check. So I waited... after a week i verified my check and was told it is being processed. They gave me Rick Latona's email and was promised to get my check after a week or so. A week has passed still did not get my check. Emailed Mr. Latona and was assured that the check was already sent out. After 2 more days i got my check and an email from Mr. Latona, and that the reason for the delay was they had the watch re evaluated and was worth a little more than what was expected. The extra money was worth the wait...

Date of experience: August 24, 2011
New York
3 reviews
22 helpful votes
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After reading all the reviews here I was a little hesitant to purchase from watchbrokers.com. I did however proceed with the purchase of a high end Vacheron piece.
I dealt with Adam Beebe (*******@watchbrokers.com) and found his service and communication to be superb. Watch was exactly as described and delivered super fast as he said it would be. As a buyer, I had no issues what so ever and was very happy with my experience and wouldn't hesitate in buying from them again.

Date of experience: May 2, 2011

Overview

WatchBrokers.com has a rating of 1.9 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WatchBrokers.com most frequently mention consumer affairs and customer service. WatchBrokers.com ranks 205th among Watch sites.