Montgomery Wards

Montgomery Wardrd has the worst and over priced merchandise their shipping cost is ridiculous I only did it to help build my credit it was a bad mistake don't fall for their B. S.

I am a representative for a disadvantaged person and Montgomery Ward's continued to charge her extra money every month. I was told that a certain amount would bring the account to zero balance, and we immediately sent that payment. The very next month they charged her another $10.50, stating that the balance previously was $10.50 over the amount shown on their website, and their paper bill. This disadvantaged person has been taken advantage of by Montgomery Ward's attempting to add charges that weren't previously there. I had saved every paper bill, and copied online statements and have no idea where this extra $10.50 came from. When you call the Montgomery Ward phone number, it's extremely difficult to understand the MW representative who in turn are beyond rude. Once you do reach an agreement as what is truly owed and a brief description of the conversation is supposed to be noted, however it never gets noted so the next person you speak to is clueless. This account is supposed to be closed as of today, time will tell if they actually do that.

DO NOT TRUST THIS COMPANY. Someone used my name and address for an order that I DID NOT AUTHORIZE. Now I'm being told I owe $1500 because the person opened an account under my name. I've never heard of this company, did not open an account, and did not place any orders from them. Trying to speak with a real person is an absolute nightmare. I will be contacting my attorney to get this sorted out.

Customer service agents and supervisor are rude needs training on to handle customer issues.very unprofessional..

I recently received an email stating that my password has been changed. I called customer service and he could care less! He basically said everything but "OH WELL" and wouldn't even check for account activity! Needless to say, I closed my account that very instant. Just today, I got a letter in the mail stating that I ordered a laptop for $1,020.70 and to send a check/money order or use another credit card to pay. The laptop was going to a TN address and I live in IL. I spoke with 3 Reps (all sounded like they had just crawled out of bed) who were all VERY nonchalant and could care less that I almost got scammed. I am so glad that my intuition told me to close my account when I did because I would have been responsible for the order. I sent a letter via email to Corporate Headquarters regarding this situation and they completely ignored me! (they didn't even acknowledge receipt of my email). I will never buy anything from Montgomery Ward again in life. I hope the online stores close down just like the brick & mortar's did.

I gave 1 star because between the poorly designed website for shopping check out and trying to call customer service, I said, forget it! We got a magazine from them and I thought I would try to buy a sheet set. It tool me forever to fill it on. You can't make a simple correction, even clicking on "edit". I had to start all over again to re do my shipping choice and then I decided to call customer service about credit application. I was not in a position to make a down payment incase I wasn't approved. I called and it said, "We are experiencing a high volume of calls, please try your call again later" and hung up! I'm not calling the IRS! I'm calling an on line department store that has been around for YEARS! I'm thinking to myself, what if I needed them right away for an immediate answer?! I deleted the app and said Nope! I'm not taking a chance. If this is a reflection of how they handle business now, not impressed at all.
They are way over priced on many things, but so are many merchants now. When you can't get ahold of CS, be aware and when their system hangs up on you! Not good. Stay away and protect your money and anxiety!

Poor. I ordered on the 2nd of February 2022,, delivery date February, 17 a gift for my brother's birthday February 25,2022 I am just finding out today February 21,2022 that it is on back order for July 3rd. NO EMAIL NO TEXT. NO PHONE CALL DUMP MONTGOMERY WARDS.

This company is horrible! When I placed my order, I was told that I needed to make a DOWNPAYMENT on my order, when I clicked on the option, it took the whole damn amount out ($344.99). When I finally got in touch with someone, it was like I was crossing the line because I got upset and I told them that the company was promoting false advertising and that I wanted to cancel my order and get a full refund. In the FAQ's, it explains the down payment requirement and that is TO PAY A PORTION of the order total. The second person I spoke to about it just took notes and transferred me to another department. Why in the hell do they hire people to just take notes? I get the next department and they had to put me on hold for about 10 minutes, just to come back and tell me that the credit was approved and my debit card was charged. I finally got my order canceled, so I thought, and was told that the order number was my confirmation number. I called back 2 days after that to check the status and my damn refund was never issued! There should be a negative rating you can put on these types of companies. AND WHAT KIND OF COMPANY DOES NOT ALLOW YOU TO SEE YOUR WHOLE ACCOUNT NUMBER

I received the Montgomery Wards catalog with the pre-approved offer of $400 that nobody gets and ordered something primarily with the hopes that it would boost my credit score. As expected, I received a letter asking me for 50% down on my order which considering that the items they sell are often beyond retail and are of the poorest quality they could possibly find, the half down there requesting which includes their obscene shipping charges handling charges etc easily pay for the items for which I received. One of the items, a copper fit massager they charged me $79 for broke within the first two weeks and I have since seen them sold elsewhere even in other catalogs for $34.99 or less. This version of Montgomery Wards has absolutely nothing to do with the catalog company and department stores of the past. That company was actually reputable and decent. These people have bought various brand names but they are owned by a company called Colony Brands Incorporated which have other scam rip off catalogs where you are also pre-approved for $400 yet they never give financing for $400 to anyone ever no matter who you are. And as for the boost to my credit score I was hoping for by never being late on a payment and paying more than the minimum do, that did not occur. Apparently they do not report anything except possibly if you are delinquent. I willingly paid far more than what I received with the hopes that it would boost my credit, but I did not even get that. I will not ever be ordering or recommending anyone else to order from any catalog from these people which includes Montgomery Ward, Seventh Avenue, Swiss Colony and others. They are all just the same scam repeated. Non-existent pre-approved credit overpriced crap, super high shipping charges, and no boost to your credit score. If you really want to boost your credit score I strongly suggest requesting a secured credit card from discover or capital one. I have three credit cards from both of them and they have done a lot to boost my credit score. The interest rates may be a bit high but at least they are not criminals like the people that Colony Brands Incorporated. And with Discover, you get your security deposit back if you make your payments on time and do not go over your limit. And as an added bonus, both Capital One and discover provide free credit scores that are constantly updated. I paid on time and more than the minimum amount often double the requested amount to the Wards Catalog people and it did absolutely nothing for my credit score. It also did nothing that allowed me to actually benefit from any approved credit amount as my two orders placed since then both resulted in my getting a letter requesting 50% down which includes the obscene shipping and handling fees. Never again!

I received a catalog in the mail from MONGOMERY WARDS as I placed an order thru them!
About a week later I received a DENIAL letter from them stating that they could not place my order? I called them and told them that they probably couldn't process my order because of the 3 fraud alerts that I placed on all three credit bureaus because I am a victim of idenity theft! She said I was right, so after verifying my identity I was allowed to proceed with my order as I told her despite me being a victim of identity theft that I was able to thru another catalog company which is an excellent company to shop with "FINGER HUT" that I was allowed thru there Fresh Start program to raise my credit score by making on time payments and I now have a credit line thru them! 1 week later I received yet another letter and M. W. said that could not approve me be because they said thru Equifax that I had a PRESENCE OF PUBLIC RECORD? I wrote them a letter back and said since I have been a victim of identity theft that I have been very dilegent and continually checking my credit bureaus and I assured them that I have no such public record as I have also contacted Equifax regarding that absured statement and whomever told them that is incorrect! Furthermore I told them that they could be sued over slanderous unconfirmed statements in federal court thru the FTC! Also that I would be filing a written complaint regarding Montgomery Wards unproven statements! DON'T DO BUSINESS WITH MONTGOMERY WARD AS THEY DO NOT CARE ABOUT THE CONSUMER!