Montgomery WardsReviews 60

The worst experience that I have had and your service representing you are only making your business worse as they represent themselves. I hope that you will get them better training.

Could not even take my order it took 30 minutes to place order they dont understand english 2nd and last order from them very unprofesional the lady was

This company is horrible! When I placed my order, I was told that I needed to make a DOWNPAYMENT on my order, when I clicked on the option, it took the whole damn amount out ($344.99). When I finally got in touch with someone, it was like I was crossing the line because I got upset and I told them that the company was promoting false advertising and that I wanted to cancel my order and get a full refund. In the FAQ's, it explains the down payment requirement and that is TO PAY A PORTION of the order total. The second person I spoke to about it just took notes and transferred me to another department. Why in the hell do they hire people to just take notes? I get the next department and they had to put me on hold for about 10 minutes, just to come back and tell me that the credit was approved and my debit card was charged. I finally got my order canceled, so I thought, and was told that the order number was my confirmation number. I called back 2 days after that to check the status and my damn refund was never issued! There should be a negative rating you can put on these types of companies. AND WHAT KIND OF COMPANY DOES NOT ALLOW YOU TO SEE YOUR WHOLE ACCOUNT NUMBER

I made a purchase and and told the Sales Rep That I would be making monthly payments, When I checked My Debit card THE FULL PAYMENT WAS TAKEN, TILL THIS DAY I AM FIGHTING TO GET MY MONEY BACK ON MY CARD FROM THE CREDIT DEPARTMENT. THE PENDING DEPOSIT DISAPPEARED NEVER TO REACH MY BANK ACCOUNT, LET ALONE THE REQUEST WAS NOT COMPLETED THE DAY I BROUGHT THIS TO MONTGOMERY WARD'S ATTENTION. I HAVE BEEN GOING THROUGH THE YO YO EFFECT. CUSTOMER SERVICE IS VERY RUDE,( HANGING UP ON ME) INCLUDING THE ALLEDGED SUPERVISORS. BUYERS BE WARE

Purchased a outdoor antenna when we received it the coaxle that comes with it was broke and the end piece was not pulled thru. The antenna does not work nothing comes in more than 10 to 15 min at time.husband has moved it everywhere many times trying to get it to work. Very dissatisfied with it and will not recommend it to no body. I really feel they should refund our money or send us another one and we also have five towers all around us so we should have no problem getting reception.

I have been buying from Montgomery Wards for a few years now. Both my sister and mother have been long time customers for as long as I can remember. We have never had a problem with customer service or returns, shipping label always comes in my packages. I had purchased the wrong size curtains,easy return and credit refund,

I just made my payment been with them a long time The automated said I did not owe this happened last month, but they would not wave the $3 fee this month. I am done with being a customer They need to fix their system.I am going to call the FTC!

I I have been a loyal customer of Montgomery Wards for over 7 years I have never missed a payment never been late on a payment three times in a row they tell me I don't have enough credit I have a $3,400 credit account I'm currently using just over $2,000 of that I tried to buy $140 pair of shoes they tell me I got to pay for half of them I call customer service and ask what's wrong with my credit they look they tell me what we don't know you have plenty don't know what happened sir can you connect me with somebody that does know well no they're just going to tell you the same thing we don't know what happened this is the third time I will never buy from them again

Yes, I give Macgomery ward a two star rating because no where does it say that you are not allowed to make multiple payments and then not count towards your next payment it does not say anywhere that you can only make one payment per month because if you don't, then you'll get a late fee I had a customer support team member argue with me pretty much denied everything that I asked refused to let me talk to a supervisor and then when I was getting the information to return my product and get my money back, he hast to transfer me to another department and he transfer me to a supervisor And that supervisor that I talk to you took my five dollar late fee off got me to keep my product and I finish paying off my bill except for the five dollars now if he would've done this they probably could've got a four or five star rating from me They got it too and that's because the supervisor was helpful but I will never order from this company ever again.

I purchased a portable washer RCA brand i couldnt believe how cheaplt made it is it didnt roll had trouble connecting hose to machine it was plastic and kept popping off had water everywhere very dissappointed.

I bought a bed from this store it was NOT what they advertised it. I setup an auto pay because I was having surgery. So Montgomery Wards tried to get an UNAUTHORIZED payment a week before the authorize payment was togo through. So they tried to withdraw money in Aug and then sent me a statement that they would be withdrawing another payment the 5th of Sept. So they wanted $100 BEWARE OF THIS COMPANY. DO NOT DO AUTOPAY THEY WILL TAKE OUT 2 PAYMENTS.
My next step is to get in touch with my Attorney and make sure this company stops ripping ppl off.

I received the Montgomery Wards catalog with the pre-approved offer of $400 that nobody gets and ordered something primarily with the hopes that it would boost my credit score. As expected, I received a letter asking me for 50% down on my order which considering that the items they sell are often beyond retail and are of the poorest quality they could possibly find, the half down there requesting which includes their obscene shipping charges handling charges etc easily pay for the items for which I received. One of the items, a copper fit massager they charged me $79 for broke within the first two weeks and I have since seen them sold elsewhere even in other catalogs for $34.99 or less. This version of Montgomery Wards has absolutely nothing to do with the catalog company and department stores of the past. That company was actually reputable and decent. These people have bought various brand names but they are owned by a company called Colony Brands Incorporated which have other scam rip off catalogs where you are also pre-approved for $400 yet they never give financing for $400 to anyone ever no matter who you are. And as for the boost to my credit score I was hoping for by never being late on a payment and paying more than the minimum do, that did not occur. Apparently they do not report anything except possibly if you are delinquent. I willingly paid far more than what I received with the hopes that it would boost my credit, but I did not even get that. I will not ever be ordering or recommending anyone else to order from any catalog from these people which includes Montgomery Ward, Seventh Avenue, Swiss Colony and others. They are all just the same scam repeated. Non-existent pre-approved credit overpriced crap, super high shipping charges, and no boost to your credit score. If you really want to boost your credit score I strongly suggest requesting a secured credit card from discover or capital one. I have three credit cards from both of them and they have done a lot to boost my credit score. The interest rates may be a bit high but at least they are not criminals like the people that Colony Brands Incorporated. And with Discover, you get your security deposit back if you make your payments on time and do not go over your limit. And as an added bonus, both Capital One and discover provide free credit scores that are constantly updated. I paid on time and more than the minimum amount often double the requested amount to the Wards Catalog people and it did absolutely nothing for my credit score. It also did nothing that allowed me to actually benefit from any approved credit amount as my two orders placed since then both resulted in my getting a letter requesting 50% down which includes the obscene shipping and handling fees. Never again!

Customer service agents and supervisor are rude needs training on to handle customer issues.very unprofessional..

Thought Ward's was good place as family shopped here as a child but bought a necklace and fall jacket but ended up with the right necklace but got woman's jacket in wrong color and a pair of women's sweatpants so I sent that part back and after paying since last December I'm told I still owe over 40 dollars, hell that's the price of jacket I sent back and you say took off my bill yet I've paid almost 80 bucks for 70 dollar necklace and say I still owe over 40 dollars...smh...guess I'm done with Ward's and I was gonna by couple other things but I'm outta here for good.

I'll never waste my time with this company agin I ordered something and I did not get a return sticker and I needed to return the item and I called them the girl told me I had to pay for my own return so I had to pay $89 for the return I called them they told me they would give me $50 on my return well I called agin they said I don't get the $50 and they don't wanna give me all of my money back they wanna pay me back in payment when I paid in full never no more will I buy from them agin

Everything I have ordered has been great, they are a fantastic store, If your not happy with a item there is no problem returning it, but everything I have ordered has been great, they also have great finance if you need it

Ordered 2 pair mens Pajama pants 1 pr great fit well other pair had defect in sewing could not use. Item now out of stock so emailed could I return 1 pair for partial refund since could not replace. They offered me 10% refund and keep pants.Thats an insult I was not looking for something free just what I paid for in useable condition.

I am very upset and unhappy with Montgomery wards online, they give you credit, when you make several orders they flag your account and cancel sale, then they tell you its for protection, then they tell you cant order for 15 days, or if you do you make a down payment, so when you make the down payment, its not a downpayment at all its the whole amount, when you cancel it, and try to refund your outside credit card, they don't, or your waiting over twenty days for a refund, then, when you call them, or someone from the credit dept calls you, you get disconnected, when you try and call back, you cant even request top talk to the person you were talking too, and every agent you talk to, says something different entirely/both depts confusing service, the answers they give are different every time

Ordered two sets of sheets received one and a pool toy had to pay 9 dollars to return their screw up

Received a Christmas Tree I purchased from Montgomery Wards for a pretty hefty price and it is the most pathetic unacceptable looking Tree I have ever seen. I will be contacting a lawyer and will nor pay for this product. Shame on them they are thieves and I am appalled they would steal from people. Shame on them. It looks nothing like they portrayed. Shame Shame Shame