• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.5 stars from 929 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 55th among Vitamins & Supplements sites.

  • Service
    159
  • Value
    132
  • Shipping
    78
  • Returns
    64
  • Quality
    119
Positive reviews (last 12 months): 29.2%
Positive
7
Neutral
1
Negative
16
24
See all photos
How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Terrible, Irreverent”

Jessica H.
4/18/24

Shopping at about half of the Walgreens, an employee runs for a side or rear door and creates a fast, automatic door slam noise. When it's supposed to be a gentle store that sells drugs to old people, I feel under pressure like a target and am worried about violence. The headquarters cannot afford security at the bad stores. I hope they close Walgreens and let CVS be the main drug store.

Reviews (929)

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Reviews that mention popular keywords

customer service (130) drug store (22)
Thumbnail of user alberts226
10 reviews
3 helpful votes
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March 13th, 2024

I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left.

Thumbnail of user michaelc8857
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

A follow up to my previous negative review of Walgreens for immunizations:

The next day, 8/15/23, after complaining online and to Walgreens itself, the Store Manager Mr. Kevin Frady called me. We talked about the situation, he said they actually did have the RSV vaccine and did not know why his staff told me they did not. He apologized for the poor service and promised to provide the correct service his customers deserve, if I would return for the immunizations. I agreed.

So the following day, Wednesday 8/16/23, my wife and I returned for our immunizations. Mr. Frady saw me, said hello, and went about his business running the store.

My wife and I went to the pharmacy on time for our scheduled appointment, went through the routine of filling out the paperwork and got our immunizations. My four vaccinations and my wife's single shot took 5-10 minutes total. But the whole process still took about 45 minutes. This time, there was no line for prescription refills, so the staff was not running ragged as it had been on Monday.

Overall, I wish the process was quicker. But my faith in Walgreens is restored. I give them 5 stars now.

Mr. Frady said goodbye when we left

Tip for consumers:
Everything is in the two reviews.

Products used:
Vaccinations: RSV, Covid booster, pneumonia, flu

Service
Value
Thumbnail of user helenn724
1 review
0 helpful votes
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April 14th, 2023

After placing several phone calls to the Lodi, N.J. Pharmacy location department and getting no where, I requested to speak to a manager that quickly resolved my issue with professionalism and understanding. She went above and beyond to make sure my needs were taking care of.

Service
Thumbnail of user williamf2343
1 review
0 helpful votes
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September 4th, 2023

The guy Christian,in the photo center is awesome he helped me with the photos,i, needed off of my phone,and he helped me throughout,the whole process,and the store workers were so helpful,as, well,and they were very nice,and the store,was very clean,and organized,and the other workers that works there were very nice as, well,

Tip for consumers:
No

Products used:
Just the photo center

Service
Value
Shipping
Returns
Quality
Thumbnail of user billyl243
1 review
0 helpful votes
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January 27th, 2023

I'm not much on product reviews. But my foot was killing me to a point I would try anything. Decided to give this a try. Ill say this product worked like a champ along with a pair of Skechers arch support go walk shoes.

Thumbnail of user dumoulindominic
1 review
0 helpful votes
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June 14th, 2023

He was a really good help he helped us find things. He can get people to make their days and I love how nice he is

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Thumbnail of user nfj1960
1 review
0 helpful votes
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June 26th, 2023

I went to Walgreens on 1111 north 9th Stroudsburg Pennsylvania. I was assisted by Mariey Rosario and Krystal.
They did a fabulous job helping me, they were friendly and knowledgeable.
Outstanding employees who deserve 5 stars!
I am looking forward to go back to that store.
Nicole Jackson

Service
Value
Shipping
Quality
Thumbnail of user margaretb1007
1 review
0 helpful votes
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February 13th, 2021

There are no words to describe the superb knowledge and level of service i receive coming to the Folly road S. C location. Always helpful and kind. Above and beyond, thank you!

Thumbnail of user brendanb47
1 review
0 helpful votes
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April 17th, 2019

I had a number of questions about their product and they answered them very, thoroughly. Very professional and courteous.

Thumbnail of user ronm92
8 reviews
7 helpful votes
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May 27th, 2016

Used this site for years and I love them. Not a problem with anything. I've had product come damaged and I've documented the damage, called and they made it right without my documentation. Over the years I've seen their system encase creme products in extra "shrink"wrap so liquid products never cause problems. Hey, everything is comparable or better in price and shipping is free. I love it. I recommend it. Great place to shop oh and if you live in most states you don't even pay sales tax.

Thumbnail of user lindad999
6 reviews
19 helpful votes
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July 18th, 2020

After my horrible experience with Lens.com, I did a search and Walgreens came up. I checked their prices and they were cheaper than any other "Lens" company online. I ordered my contacts with NO HIDDEN FEES and received them in 4 days. Will definitely be ordering my lens from Walgreens!

Thumbnail of user aliceg58
1 review
1 helpful vote
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January 17th, 2018

The 3 different Walgreens in my area all have excellent service. I'm always greeted when I walk in and always asked if I need help looking for anything and if they do not have it, they will check their system for the closest Walgreens that does. I've never had a bad experience there and it is so much faster than larger shopping areas. Walgreens in Allen, TX are employed with great people who genuinely care about their customers.

Tip for consumers:
If you had a bad experience, I'm sorry, but that doesn't mean they are all that way. Trust me

Service
Value
Returns
Quality
Thumbnail of user sallyc34
5 reviews
6 helpful votes
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January 2nd, 2017

I order everything from cosmetics, cleansers, moisturizers, supplements and day to day toiletries on this site. They are linked to Beauty.com, so you can shop both sites at once. You can usually get free shipping without a high minimum order and your products arrive quickly. The prices are comparable or below local drugstore or Walmart and their selection ensures you can find the items you want.

Thumbnail of user harriettg10
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

This Walgreens in lk orion mi is so wonderful they are helpful and kind I needed cranberry juice and he got it for me cause I have covid and couldn't go in and shop. I got my covid meds too great place for all your needs. Thank u walgreens!

Thumbnail of user anthonyj632
3 reviews
0 helpful votes
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June 2nd, 2021

It's been 5 days or so since I've had my exit only area empty like a woodchipper does as it's spitting out wood on a hot summer day. I kept trying and trying to make my poopshoot go poop but nothing. I'd been clinching my buttcheeks together and releasing like it's a daily workout ritual for days now. I made my way into the local Walgreens to search for the perfect butt washer. I found myself eyeballing something that looked like a giant douche. I wasn't for sure whether I should get the single or a 6 pack. I called all my friends and even asked the cashier if she wanted to join my terd spewing party. Unfortunately they all turned me down. When I returned to my homestead, I realized the box stated "ready to use" I inserted the entire package in my turd cutter, alarming the enema was actually inside the box... So apparently it's not "ready to use." Finally retrieving the enema out of the box, after I removed the plastic sleeve 5 hours later and exposed the lubricated tip the enema was ready to insert. But much to my surprise, the tip had not been lubricated and felt more like a cat's tongue. After feeling the cat's tongue I made my way to my throne and I noticed the pictures on the box, realizing I had administered it in the wrong position apparently ur not supposed to stand on your head and shove it in like your stuffing your grandmother's Thanksgiving turkey. I started squirting out turds like a machine gun then there was an explosion like a volcano. Moral of the story never plug your poop shooter and always... Always read the directions first.

Products used:
Ready to use lubricated big enema

Service
Value
Quality
Thumbnail of user gherardof4
1 review
1 helpful vote
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April 20th, 2019

I have had no problems. They always answer all my questions.
I have ordered twice with them and everything was fine.

Thumbnail of user lynnm1243
1 review
0 helpful votes
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February 3rd, 2023

RE: NOAH / PHARMACY EMPLOYEE
Compliment

I frequent the Walgreens #******* - ******* US Hwy 1, Sebastian, FL *******.
Transaction 1/26/2023 - RFN# 0424-8428-6517-2301-2603.
Your employee NOAH always stands out among the others. He is always professional, tactful, kind, knowledgeable and extremely helpful... AND handsome.

On Jan 26,2023 I arrived at the drive-thru, requested that an antibiotic be done ASAP. I am my sister's legal guardian. She was at the hospital ER for over 3 hours. We dropped the antibiotic off right away because she was in pain & I had to go to work. I asked for a rush order. We dropped it off as a rush order. (I try not to do this because Walgreens is always busy with many other customers. This was an exception). I have been doing double shifts at work for two other employees who are sick at two different locations. No way I could get back to Walgreens the following day.
Noah's female co-worker at the pharmacy drive-thru didn't put a rush on the order - even though I apologized for doing so. We said we'd wait for it to be ready. I explained that my sister is in pain, I've got to drop her off at home & need to rush to work...(I ended up being late).

No text arrived so we drove back to the pharmacy after waiting over one hour. A different female drive-thru employee said it wasn't ready. She told us to walk inside the store to the pharmacy & wait. This was not told to us earlier. If we knew it would speed up getting the medication, we would have walked inside prior. We had been waiting in our vehicle in the Walgreen's parking lot waiting for the text/notification that it was ready...apparently, the first female employee failed to tell the pharmacist to put a rush on the order -
Because of this. The conversation with the new female employee at the drive-thru was awkward.

We had driven to the Walgreens drive-thru two separate times on the same day. As we were told, we parked, walked inside the store immediately. Luckily for us, Noah was at the cash register. He tactfully explained that the medication was not ready. He didn't rat on his co-worker - but I pointed her out. I explained that I couldn't come back the following day due to filling in double shifts for two sick co-workers at different locations.
Noah handled the situation very well. After approx 15 minutes of sitting inside the Walgreen's pharmacy we received the ER medication. By then we'd been waiting approx 1 hr 45 minutes from the original time of dropping off the prescription.
We drove back home. I dropped my sister off & I rushed to work... I was late.

NOAH kept his cool and got the medication to us as soon as he could. We really appreciated it!
Please do something extra special for Noah today. Thank you.

Tip for consumers:
N/A

Products used:
N/A

Service
Quality
Thumbnail of user aneshiaf
1 review
0 helpful votes
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November 22nd, 2019

Above and beyond in customer service from store associate Carmen Duarte at 3099 N State Road 7, Lauderdale Lakes. After being in the hospital for an hysterotomy I went inside the store to get assistance with my son school project. The project required a family tree and being that I cant draw we went inside the store to purchase a picture to put on a poster board. Carmen was able to assist me by not only advising what to purchase but took the time to draw a tree. I will forever be grateful as a single mom for her help.

Thumbnail of user paulm1108
1 review
0 helpful votes
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April 4th, 2019

I have always received excellent service from Drugstore and frequently recommend it to friends. Good price, fast shipping

Thumbnail of user lorrainev44
2 reviews
9 helpful votes
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December 20th, 2020

I was in the Walgreens on Pine Ridge in Fort Myers Florida and was rushing around looking for some specific when my change purse opened and all the change feel out. The cashier, Michelle, and another employee, did not get the name, stopped what they were doing to help me pick up all the change. I was truly thankful for their kindness.

Thumbnail of user joachimk10
1 review
0 helpful votes
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April 18th, 2019

Service is good. Product arrived in timely fashion and appeared as what I ordered. Thank you! Trustworthy with excellent products.

Thumbnail of user alezav
2 reviews
12 helpful votes
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November 16th, 2017

You can get everything done on their app photos prescriptions even go shopping and get it shipped to your home. I use the app mainly to earn rewards and save coupon and reward offers on my account. Idk why no one else is doing this people want to save money but not every one can cut coupons twice a week then organize them to later spent hours trying to find everything correctly to get to check out and find them all wait for a manager to apply one no one's sure about get no rewards or points just hassle and shame. Thank you Walgreens for realizing how this should be done.

Thumbnail of user earlc37
3 reviews
2 helpful votes
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August 29th, 2018

I have MS and am not always able to rum to pick up things I need for myself. Walgreen's on line pharmacies have always kept up with my medical needs. Some of my meds need to be handled with special care and they always go far and beyond to make sure my meds not only get to me on time but in the best of shape. Always feel safe dealing with Walgreenpharmacy.com

Thumbnail of user ellenr287
1 review
0 helpful votes
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January 5th, 2022

On 01/04/2022, my husband of 39 years, tested positive for COVID. Urgent Care doctor informed my
Husband that his medical issues put him at a high risk and that he would need infusion. Though my husband's cardiologist assured him that he would be fine, I, still, nervous. Feeling uneasy made it difficult for me to locate over the counter vitamins prescribed by urgent care doctors.
I asked Jasmine Guzman for help. Jasmine's professional and friendly disposition was comforting I was relieved knowing that my husband would be able to have the necessary items. Jasmine Guzman's display of sincere concern and kindness deserves recognition as a valued Walgreens associate.

Tip for consumers:
N/a

Products used:
Vitamins

Service
Value
Quality
Thumbnail of user suzannei5
2 reviews
1 helpful vote
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March 11th, 2018

I am using walgreens for a long time, i never faced any issue with the product quality or price. A Genuine store!

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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