Fandango at Home (formerly VUDU)Reviews 372

WORST CUSTOMER SERVICE EVER
I purchased 3 seasons of Big Bang Theory in February. They were supposed to include the digital copy on the receipt from Walmart; it did not. When I first contacted customer service they responded rapidly, once they got my proof that I did in fact make the purchase I claimed, well customer service suddenly became nonexistent. No matter how many time I contact them I have yet to hear any further response! All I want is my digital codes or my money back! This is absolutely ridiculous and I will from now on make all my purchases through Amazon!

The worst experience ive had talking to customer service in my life! Not to mention they charged me twice for the same movie and got mad at me for canceling one of them through my credit card. So now they have suspended my account over 6 dollars haha. Vudu is nothing but a punch line to a very bad joke and i pray that they would soon go out of business. Judging the experience i had with customer service it wont be long till netflix and other movie sites take this crap of a company and shred it up. In retrospect i recommend tubi same free movies but better customer support.

Had an incident where i thought they charged me 2xs. They froze my acct, took forever to respond to anything, forgot where we were in the conversation so i had to repeat everything, then instead of explaining to me what had happened they deleted the movie and threatened to close the acct if it happens again. Rude and a huge waste of time. Im paying money to use your services and your being rude. Dont threaten to close my acct when you could have just politely explained and i would have been happy to apologize and pay.

My 5 year old son made 6 accidental purchases in a row ($68 total). My bank notified me and I called immediately.

My son saw me enter my pin as I was unaware that he knew. Per the picture you'll see they are all lid movies (Lion King, Ice Age etc.)

I called customer service and let them know exactly what "JUST" happened and thought it would be resolved easily as I did not want to go through by bank.

They informed me they could credit me back as they did a courtesy last year. They said it was my fault and recommended I should have set up a pin.

I told them I did last time but reiterated that my son saw my pin hence was able to purchase.

They insisted they couldn't help me and the option was not available. They connected me with supervisor and he proceeded to tell me the same thing. He said the option was not available.

I let him know it was fraud and I have not even watched any of the purchases. He said it's not fraud and he couldn't reverse the charges.

I proceeded to call my bank and they "EASILY" were able to dispute charges. ANY purchase not made by me is considered FRAUD.

Needless to say I'm very disappointed in VUDU lack of customer service.

I have been a loyal customer for years and made tons of purchases. Apparently that didn't mean anything to them.

I will not be using VUDU moving forward.

Don't count on your. 99 first rental. Vulu will invalidate your account when you set it up, then have you reset your password, then say you don't qualify for the discount because you already had an account. After setting up my account and everything being validated, Roku refused to accept my login, and stated there was no credit card on file - even though I was looking at a screen that said it was perfect. Vulu, after 45 minutes on the phone, reset the account but said there were duplicate accounts, and didn't honor ANYTHING they represented. Fail on the user interface, fail on the online, fail on the customer service. All for $2.00. Can't get worse than this.

They offer movies free with ads, but I found it to be a bait and switch tactic. Why give dishonest steamers a chance with so many options available for streaming? I wish I'd read reviews BEFORE going to the trouble of signing up and before being tricked and only THEN coming to write a review and seeing that had I JUST READ FIRST, I could have avoided the cheats altogether. First time this has happened to me--done a search on Roku and found a movie offered as free, but it was a lie.

This is without a doubt the worst streaming site around, $#*!, pure $#*!! Garbage, it does not work, and i doubt it ever will. How can they get away with this complete garbage site, and expect to have any customers. Don't sign up and really don't go anywhere near this useless hunk of trash, it is a complete waste of time. Can you spell buffer. Screen hangups, and complete browser lockups. It is truly a waste of time and a complete bunch of garbage, 10+ year old movies, and the ones they call "free" are even older than that. Complete garbage site.

I have a huge library of 4K movies but I refuse to pay to rent the same movie twice, and feel i had been cheated and ripped off by Vudu and their fine print.

When you rent a movie from Vudu it tells you that you have 30 days to watch. But if you start the stream that $7.99 you paid to watch 4k movie becomes 2 days. And then it expires without any warning.

I am dissatisfied with service I received.

I purchased a movie rental for Men in Black International $7.99. I received an error. Was unable to watch it. A few days later I tried to sign to finish watching the movie and license has expired.

I called and asked them to prolong my license to which the refused. The issue here is that you cannot make customer pay twice to rent the same movie that they had trouble watching. Extend you subscription to at least one week for 4k movies, when you can literally buy full movies for $9.95.
Be wise if this strict policy I will take my business elsewhere and you lost thousands of dollars you would have generated from me.

I am just notifying you guys that I will never stream a single movie from you company again unless you refund me or prolong the license.

I rather die than pay for the same movie twice

You company is a ripoff scam. Attached is screenshot just showing you tip of my movie library and my money which I am now taking to your competitors due t on poor customer service I received.

And I will tell everyone else to do the same.

48 hours is not enough time to watch a rental.

It should be 30 days as advertised.

Was hacked and someone rented a movie then disputed charges, had well over 5k worth of movies and they suspended my account of over 10 years of movies. Morons want me to somehow figure out what card was used (hackers card) and show a reverse in disputed charges, I didn't dispute anything. Talking to a lawyer cause I don't think its legal regardless of there policy. Regardless I'll take them to small claims just to force them fly out a salary person and or a lawyer, wanna waist my money then I'll waist theirs!