Had an incident where i thought they charged me 2xs. They froze my acct, took forever to respond to anything, forgot where we were in the conversation so i had to repeat everything, then instead of explaining to me what had happened they deleted the movie and threatened to close the acct if it happens again. Rude and a huge waste of time. Im paying money to use your services and your being rude. Dont threaten to close my acct when you could have just politely explained and i would have been happy to apologize and pay.