Fandango at Home (formerly VUDU)Reviews 367

Haven't been able to get in my account in over 6 months. Now that they have fandango, I can't move my account and lost all my movies :) thanks

Takes an abnormally long time to load. I try signing in and nothing happens when I click the button.

Recently tested Logan and Terminator 3 between all my streaming services. Started with Logan because I had heard someone say Apple's streaming was better. The Itunes version was much crispier, brighter and colorful than the Vudu version. I played the opening scene on Vudu, played it again on Itunes, and then back. It was not my imagination.

I tested Terminator 3. I played the opening nuke explosion on my PC on Itunes. I noticed that the explosion sound was very defined and crisp compared to what I'd heard streaming Vudu for years. It was what I remembered from the theater and playing the DVD fifteen years ago. When I went to my TV and played it on Vudu, the sound was incredibly flat and lifeless. I thought that maybe it was my headphones that created the rumbling sound effect. Nope, when I turned on Itunes and Movies Anywhere, the nuke rumbled again.

Very disappointed. Have a large library on this site, some that isn't Movies Anywhere. I'll just have to buy the movies that aren't on the other services again when they're cheap. That's a shame.

I have had an account for years with Vudu and it has worked very well 100% of the time. I have read some of the negative reviews and see they are blaming their crappy internet service on Vudu. And the fact they have used all of their capped download/streaming limit or crappy bandwidth on Vudu. I would like to suggest they do more research on their ISP and maybe upgrade or change service provider. Vudu provides the best catalog selections and the best quality audio/video there is. Netflix offers a lot but most is crap. We canceled Netflix because they keep raising their prices and it's not worth it. I don't know anything about Vudu customer service as I have never needed it. I love Vudu. I own over 250 movies on Vudu and have never had a problem playing any of them. Also, If any of your movies have the "Movies Anywhere" symbol, You can connect and watch them on other services like Amazon Prime/Apple TV/and other streaming services that are associated with "Movies Anywhere". "Movies Anywhere" Streams movies and is free to sign up on as well.

We purchased a few TV series over time and suddenly we were unable to stream any of the episodes from what we were watching. The trouble shooting involved internet and TV reconfiguration. I explained that we have no errors streaming with other apps, and that we were able to stream movies in VUDU at the same quality as the TV series but unable to stream TV series. The error seems to be with VUDU and they had no method of trouble shooting the error on their end. I requested a refund and was refunded for only one of the TV series we purchased.

I have made a lot of movie purchases thru Vudu and I've generally been happy. My wife and I recently attempted to rent and watch a movie and that didn't go well. It was a 48 hour rental but the movie disappeared from our library after only 24 hours. I emailed customer service and explained EXACTLY what happened. It took them 10 days to get back to me. The explanation from Michelle said they couldn't refund "accidental purchases"? Where did that come from? They can keep my $4 and I'll be renting movies somewhere else.

Deceptive practices and poor customer service. I have 3 separate issues. First, I was forced to make a purchase or lose expiring credits so I bought 3 movies. I have never watched any of the three and asked Vudu for them to be deleted, but also be provided with an equal credit so that I could buy movies I actually want. This has been done for other customers but I was told no. Second, I was using Vudu's disc-to-digital service and accidentally select SD instead of HD on a movie. Vudu allowed me to delete that movie and receive a credit, but Vudu did not adjust my allotment of D2D titles for the year. When I followed up with customer service, they refused to adjust the allotment, even though I was originally told it would be automatically adjusted. Lastly, I asked for my complaint to be escalated and have heard nothing in 4 days. It's reasons like this people are leaving Vudu for Apple/iTunes and other competitors.

I can stream hd and uhd on amazon, netflix, hbo now, showtime, youtube. But i can't make it 15 min sometimes into my movies before it gives me a network error. I transferred 50 movies to digital from disc and i can't watch any of them because vudu streaming is messed up. They are the only service that i have trouble with. I do not recommend this service for anyone. Internet speed doesn't matter. I have 30 mb download and it still doesn't work. Broken. Don't waste your money.

"Just a note that VUDU is doing away with any option to manage your payment method, and will require a credit card to watch their free movies and tv. After you put a credit card in you can never remove it nor change it." they really never had a payment method they wanted a credit card and you could never delete it, change it etc. so I used walmart pay were I could manage my payment method. They are doing away with that and when I asked if they were planning on fixing the site they said NO

I thought it was an awesome idea to be able to create a digital movie library you could view just about everywhere. However I have been dealing with VUDU for several years now and I have 51 movies or more that have been removed from my library. I have spoken with several reps, I have talked with a supervisor, I have even written the corporate office and sent the letter certified to insure it was received. I have not heard back from VUDU. I have verified through movies anywhere that the movies were pulled on VUDU'S side. When I spoke to a socalled manager he advised that the issue seems to stem from an issue with ultraviolet which some other customers have experienced the same issue, but since they never had an actual license with them it was nothing they were willing to do. UNBELIEVABLE! If ypou enter into a partnership with someone you are taking part of that responsibility! The fact that VUDU doesnt seem to care and is unwilling to refund my money or movies even though they can clearly see the movies were once there is crazy to me. I cant believe that they do business this way. And are currently getting away with it. Ive never had any other issues with VUDU, as a matter of fact I would always suggest to friends and family that they should open an account with them. I still use the app because even though I have 51 movies or more missing my I still have over 400 movies in my personal library. I am not giving up on this injustice though, I will continue to pursue even look at legal action until there is a resolution to this problem

I've used Vudu for several years, but suddenly several of my movies disappeared. Turns out they were removed retroactively because the purchase email didn't match the Vudu account email. Apparently Vudu doesn't realize that some households use more than one email address. Their support is horrible, I emailed and was told they would reply soon. Over a week later I still had not received a response so I finally called and was on hold forever before I finally talked to someone who said they couldn't help me.

I've like Vudu except a tendency to have a lot of buffering and when you purchase something like Season 5 of Greenleaf, they don't list anywhere that the season is not fully out yet. I don't keep up on when seasons done on shows and I thought I was purchasing the full Season 5 of Greenleaf for $14.99. I find out only 2 episodes are available. The rest is available on a week to week basis. This info should be listed on the descriptors.

I read alot of the reviews, and thats not the Vudu i know except the loading of a few codes from Walmart did take a bit longer than I wanted (couple years ago). I have no problems with my account or movies loading. Customer service has helped my family every time an accident happened. They even took the time to help me with parent control... Though it can be a process that you have to do it with each individual device. Its very difficult to remove payment unless you call. They have done a weird thing where vudu doesn't deny my payment if I didnt have funds in the account like it use to (i always move money to my debt when vudu use to say inadequate funds which I did like alot). As far as being an subscription like one of the comments that is not correct, Vudu doesn't charge anything monthly. I dont know what to say except I've had good experience with them for the most part, thats why I've bought over a couple hundred movies from them is because they always take care of me and my family. Thank you Vudu.