Fandango at Home (formerly VUDU)Reviews 367

Unfortunately, vudo is downloaded free for anybody with a capable device. There are wide selections of porn movies, usually labeled MA, unrated, 18+ 21+. After a quick analysis 40% of free movies, are sexual, nudity,, porn scenes. Reviewing all other free movie apps, Vudo is the only one I see, offering this free, other free online services, this content needs a credit card and age requirements. Sex sells, this keeps there services with a higher rating. I have vudo Fandango blocked on my television. I am aware parental passwords are abailable. Thats not the answer, if you can't be a decent movie provider with our children's and teens best interest in mind, your service are blocked.

I pre laid 30 bucks for a movie. Had to wait 2 months for it to not work on any device I have. Piece of $#*! service & absolutely terrible customer service. I've been on hold for 30 minutes.

Just in case anyone has this problem in the future, here are my emails with time stamps. The company is aware of the problem. The company is not planning on fixing the problem. Here are some screenshots you can read for yourself. If they refuse to refund your charges, I would download my screenshots with the time stamp and take them to a lawyer to start a lawsuit to get you back your money. You're welcome.

Vudu has to have some of the worst customer service there is. I have been using them for several years and have a decent library that I wish I could just move somewhere else. But anyway, a movie was rented twice and they refuse to refund the second one. Just flat refuse. I have never asked for their help. Not only did they refuse, I had to contact them over and over and over again to even get someone to respond. It was one of those new release 19.95 movies. We rented it, watched it and it expired. A couple of days later around Christmas we were setting up a new TV and the movie showed up again in our queue as if it was newly rented. No email confirmation. Nothing confirming it. It was odd. No one has access to my account. I contacted them and told them what happened and heard crickets for days. I could not reach a live person. Finally an email days later after numerous contacts basically saying sorry no refunds. Told me to set up a PIN for accidental purchases. I told them over and over it was not an accidental purchase or unauthorized it was clearly some weird app glitch. No receipts from it like normal. We had not even used Vudu that day we just logged into it on the new TV. They did not care. They finally stopped responding to me altogether.

Their customer support is beyond terrible when it comes to gift cards. There was an error of $500 that was charged to my debit card. I contacted them within one minute of the purchase to try and fix the error. I have spoken to their customer service and they assured me that the gift card department knows of my refund request, yet no one has contacted me. This happened once before and they just don't respond. I will NEVER purchase gift cards from this company again! I'm sure to them $500 is no big deal, but to me it's huge. And apparently it is to them as well actually, since they refuse to give it up. This company will take your money and refuse to provide any assistance when an error occurs. Buyer beware!

I purchased a movie by mistake for the 2nd time in 5 years. I meant to buy a bundle the movie was a part of which would have cost me about $10 more. I was informed in they have a policy to only give 1 refund per customer for an accidental purchase. First, I would have spent more if they had issued the refund. Second, I still haven't watched the movie. Third, I have bought nearly 2000 movies and about 170 tv shows (entire series), in volume alone I am a very good customer. Giving a lecture on the importance of a pin, which I have, was the end of it for me. I am a compulsive buyer and see no reason I have to buy from Vudu. I will however continue watching my past purchases through their app. I am personally very angry with the lack of value they have for their customers.

I have purchased over 500 movies on Vudu and I've never had a single problem. Zero. Some of you are doing something very wrong. Hahaha

Piece of $#*!s keep delaying the release of spider man couldn't watch it in theaters cause you morons voted for Biden and I'm not taking experimental drugs to see a movie, now these $#*!ing incompetent goofys at VUDU can't be loyal to their fans/supporters/investors enough to give us a $#*!ing real date and push it back a month for the third time. Go $#*! yourself VUDU and anybody who votes democrat.

They advertised an 4k UHD sale, pick 3 movies for 14.99. But all the movies in the sale came as SD. They won't respond to email customer service or online chat. I have been trying for almost 2 months.

The first week i got to see all the free movies if you dont buy they will force 5 comercials every 10 minutes

I've had an account with Vudu for many years. I've loved the ability to add physical titles with digital codes to my library. Except, there's a HUGE issue with Vudu. Apparently they expect me to keep all my physical receipts for every purchase, who does that? Also, many of my movies have been removed and the only explanation I get from Vudu is that my email doesn't match the purchase. I have 4 emails, so, which one am I supposedly going to remember goes where? My other big complaint is... as a customer who has over 160 mpbs streaming speed I constantly have buffering/streaming issues watch my content. It doesn't matter the time of day, week or weekend, every browser I've tried has the same issue. I use a number of streaming services, even Amazon is better at streaming!

Used VUDU for the first time ever, bought the Spider-Man 3 pack with No Way Home, read the description 3 times made the purchase and after purchase disruption says can watch No Way Home"when released". No date... It's been weeks since purchase, could've watched the movie other ways by now. First and last time I use this service. It's a movie purchase get with it and deceptive descriptions is bull$#*!.

Every time and I mean every time I try to get a movie to watch I pay for it but yet it's a crapshoot whether or not I get to see it. Like right now there's a movie from 50 years ago I'm trying to watch I've paid for it I've had to re-enter my information twice before I could even get to the point of renting it and now that I've rented it it's just doesn't give it to me! I don't know what's going on with this thing but fair warning stay away from it I'm getting rid of it after this crap I I've spent too much of my own money trying to keep movies I'd like to see and TV shows and it's taking me an act of Congress before I'm allowed to watch any of it.

Since the merge with Fandango, which I never had any trouble with and had spent thousands of dollars in movies and tv shows, now I can not access any of my library because for some reason it did not move with my Fandango account to VUDU. Vudu customer service is downright shameful and they will not answer the phone, emails or their chat option on their site. Sat on hold on the chat for over two hours waiting on a "live rep" what a joke! Sat on hold on their phone for over two hours to never get a human being and forget emails, I have sent several of those with no answer. Shame on Fandango for ever switching to this horrible company. So disappointed and out a LOT of money from previous years of purchases that I no longer have access to!

Vudu streaming fakes customer with free streaming & then when you access there is a rental charge.

Misleading... you get to see the trailor for free... really. DELETE.

Cant watch any of the movies or tv programs that we purchased without VUDU losing the connection and shutting down. However no other service has this problem except Fandango or yeah they are the same now! Service has been terrible from day 1.
Bye the way, my internet speed is 50 mbps download and 10 mbps upload, so there should not be any issues... but there are. Only thing that surprises me is there hasn't been a class action lawsuit, yet.

Four days ago, I clicked on the links to transfer my purchased movies from FandangoNow to Vudu. My purchased movies are now gone. The Fandango site is closed and the Vudu site does not show the movies. After waiting an hour on hold two days ago, a Vudu customer service rep (who sounded like he was speaking from a submerged submarine) told me that Vudu had to separate my FandangoNow rentals from my FandangoNow purchases before they could transfer my movies. What? Isn't that something that computers do automatically? He couldn't tell me how long this separation process would take, even tho' in my case they had only 12 titles to look for. I guess they're doing the separation by hand. Tried calling again last night and spent 1.5 hours on hold, no answer. Finally called Fandango, instead, owner of Vudu, and they said all they could do was to transfer me back to the non-responsive Vudu, without giving me any clue as to why I was being stonewalled by their own subsidiary.
I said I wanted to complain to their management -- and they said fine, but it would take management at least five days to get back to me. Five days. Fandango apparently owns Vudu, but accepts no responsibility for their shabby customer service. Vudu has a "chat" interface on their site, but no one seems to answer it.
I've been renting FandangoNow movies for two years and have had no problems. They even answered their phones in a timely manner when I had a playback question. And I've enjoyed the fact that I had two days to watch the films on FandangoNow, since I'm often too busy to watch a movie in one go. But Vudu gives you only 24 hours to watch, so it's hard to see how this merger is the godsend for consumers that FandangoNow claims it is. Hope that they'll pleasantly surprise me by pulling out of this sudden nose dive in user-friendliness, give me back my movies, and start hiring enough employees to respond to phone calls and chat lines in something approaching a timely manner. Until then, they could at least warn us of the delays that we keep encountering, rather than allowing us to get in an online or phone queue that no one is even going to bother to answer.

Disk to Digital is great but when VUDU srews up they won't resolve the problem. I did a D to D for "The Illusionist" (Ed Norton, Jessica Biehl). What Vudu put into my library was "The Illusionist", a cartoon video. A mistake that is understandable when people that link moves by titles have no clue about the majority of the movies or their content. I called, emailed, sent all of the pictures they asked for of the UPC, artwork, disks - everything. But while the total damage was only $2 they refused to put the correct movie in my library. If I tried to redo it, Disk to Digital would tell me I already had the movie - NO I DON'T. VUDU has never resolved the problem in over 5 weeks.