Fandango at Home (formerly VUDU)Reviews 367

Peeuuw VUDU- One of the worst customer service entities I've ever encountered. They just don't care
Received a $25 gift card for VUDU for Christmas from my wife. Now let me preface by saying that I use the DVD to Cloud function they have quite a bit whereas you convert your DVD's to Cloud for a couple of bucks. I love that function! Getting back to the gift card, I scratched off the PIN and it smeared so I couldn't read it. Used a coin and softly scratched and it still smeared. No problem (I thought) as I just figured that I contact their customer service dept, submit a pic of the GC as I'm sure they'll want as proof and I'm good to go. Couple of days max right? NOT... Still going on after almost 6 weeks now and this after having to resubmit everything including pics as they "lost" my original request which they told me that would "escalated" immediately. I'm at a loss as to what to do but I guess I'll just wait this out as I'm clearly dealing here with people of very low customer service experience and to be fair, maybe not their fault but possibly victims of poor training if any.

I received a voucher for my initial use of Vudu's streaming service. The terms were simple enough, could not be anything presently in theaters or Premium content. I initially attempted to look up the provider of my Voucher (for all intents and purposes, Maker's Mark) and could not identify a list that was explicitly presented by this vendor. So instead, I chose a film that had been released on general streaming platforms that aligned with the terms of my voucher as they were presented. I notice later that my card had been charged for my rental. I reached out to Vudu's support. I gave them an explanation of the charges as well as proof of the voucher; a physical copy and a digital copy. They were relatively quick to get back to me, the same day initially, so I'll give them their due kudos for that. However, my problem seemed to need review by another department. This department pleasantly rejected my request and instead, sent me a link to eligible movies. Why was I not sent this link upon registering my voucher? Why was this link not listed in the terms of my voucher? My voucher is listed in my account. This seems like a simple task. Even if I could enter "Maker's Mark" in the search bar or filter the movies to present this allegedly eligible content. But to create a kind of pretense as though this link that Vudu Support sent me was always available is insulting. So now, you passively refuse to give me a refund but you also insult me as though this information was commonly accessible. Sure, it could be the fault of the vendor, but even if that were the case, the clarity of account credits and their application is something that absolutely requires resolution. So, having collected my terms and conditions, as well as additional efforts to validate my claim, I simply had to resort to AmEx to resolve the situation for me. I will promptly be canceling the account.

To start off - I purchased a theatrical edition of a movie while it was on sale. Immediately after purchasing it, I realized that the Special Edition of the movie was also on sale for the same price. I immediately emailed Vudu asking if I could trade versions of the movie. I received an auto-response saying my request had been received and would be escalated. Three weeks and two follow-up emails later, I have received no further response. I finally took to the phone. I tried calling yesterday, and after an hour on hold, opted to have them call me back when a rep was available. No calls came and there is nothing on my caller ID stating that they tried to call me. I called again today. After 55 minutes, got ahold of "Hector." Explained the situation and that I was frustrated with the lack of email response. Was told that it was my fault, I should have called immediately (What?). He told me he could not exchange the title, but he could let me buy the special edition and then he would credit me for the first version I had purchased. I explained that that was fine, but the movie was now $13.99 instead of the $7.99 it was when it was on sale. So he offered to let me buy the new movie and he would give me a $5 credit. I asked why it couldn't be a $13.99 credit, and he said he couldn't do that. When I said that that was poor customer service, he told me, "now that you have said that, I won't give you any credit." I asked him if he was telling me that I was screwed, and he said, "yes, I am. Exactly. Screw you." I asked him if he was serious, and he said, "Yes, I am. Screw you. I'm not doing anything for you."

I have been a Vudu customer for over 10 years (first with Fandango). I have spent literally HUNDREDS of dollars purchasing movies, and this customer service is one of the WORST I have EVER gotten from a company. Three weeks and no response to emails - hours to get ahold of a rep, and then "Screw You" is their form of resolution. Shame on you, Vudu. SHAME!

Ive been trying to give money to these idiots what the $#*!! Hire more people that cant speak english motha $#*!ers

Had $400 in credit. I wasnt aware there was an expiration (if there actually was one). Had $133 left and all of a sudden $0. They pocketed the $133 and really didn't give a crap.

I have had the worst experience with vudu. Their customer service is poor. I used my card to rent a movie and my Card was charged but I could not watch the movie. When I reached out to customer support their advice was to try to make the payment using their website while they hold my previous payment hostage. So I am double paying because of their failed system or coalition with Google pay. Their customer service was rotten. I will make sure to discontinue my service with this crappy company...

After signing in does not allow you to log in, even after the password recovery. Seems an abandoned site.

I buy movies on Device and have to pay again on a different device for the same movie. I don't trust VUDU. VUDU needs to tell customers for we buy

VUDU is fantastic! Easy to maneuver, great sale prices when you become a member. Love it! Have over 450 movies I've purchased! Thank you VUDU. I've just read some of the Negative Reviews of VUDU, sound not being good, problems w/ Coustmer Service, That's all bunk! Have been w/ VUDU several years now and have NEVER had problems viewing my movies! The quality of their streaming movies is great. Another thing about Coustmer Service, they're great! Once purchased a movie by mistake and they quickly refunded my purchase. Trust me, they're my favorite streaming movie channel! Thank you VUDU!
Benjamin

My mom and i tried to watch the grudge and we wanted to watch it on amazon prime, but there was no option to watch it. So we went through the process of creating a vudu account and my mon put in her email, but it went to my dads? My dad didnt know his password so he changed it for us, but when we tried to go through with the transaction, it said transaction incomplete. A big waste of time

VUDU will screw you over. You stay a loyal customer for over 10 years and then they remove the option to download content to your pc laptop for offline travel viewing. When you contact their support team, and try to navigate the language barriers, you are simply told that you agreed to the updated terms and conditions and to go buy an Apple product or use your cell phone for viewing only. I bought the movies. I signed up under the premise that I could download to my pc. If you don't want to give me that option anymore, then refund me all my purchases.

The phone # doesn't work, they don't answer emails or live chat, just give u bull$#*! solutions that don't work!

We used Vudu after receiving a promotional code for a free movie. First of all, the process to even redeem the code is ridiculous. You have to enter one code, followed by all of your personal information only to be given a second code that can only be used once you sign up for a Vudu account. After going through this unnecessarily lengthy process, I logged into the site only to be met with disorganized chaos. There is no user-friendly way to sort out rentals from purchases and new/upcoming releases from older ones. It isn't even easy to sort out family movies from adult ones. Not all of the movies accept promotion codes, and there is no useful way to narrow that search down either. You have to just sort through everything until you find what you want. I logged into the site on our Roku on our TV so we wouldn't have to watch the movie on my small computer screen. It wouldn't even give us the option to enter the code on the TV. I looked through all of the menu options, and it wasn't there, so we decided to just watch the movie on the computer after all. When I tried to use the code, it wouldn't work. It didn't even say the code was invalid. It just said the code wouldn't work. After over an hour of trying to figure it out, I finally drove to the Red Box down the street and rented the movie we wanted for $1.99. It was absolutely worth it! I wish I had just done that to begin with and not even given Vudu my time. I would not recommend Vudu at all. Why would I give my money to a platform that is insanely complicated and disorganized to use that doesn't even work as advertised?

Well if you only plan on watching your HDX purchases on your TV then it's no issue. However if you plan on watching those same HDX purchases on your mobile (which you should be able to) your outta luck. There is no option to watch your HDX purchases on the Vudu app with your phone. Only SD (Standard Definition) Sounds like seller fraud to me. Shame on Vudu!

If I could give it less than a star I would do not bother with this app the moment you have change you card information it will not work to let you rent movies and every time you watch a movie or. A preview of a movie you have to restart the app all together to watch another one just not worth the time

This place is a joke they want you to wait hours for someone to help you no one gets back to you by email this is ridiculous iam waiting on a gift card a purchased from them and nothing no gift card no refund complete garbage

Vudu is a terrible company, tried for a month and a half to get someone on the phone. My $71 credit expired apparently without any notifications or anywhere on the site saying the credit expired. They stole my money and the manager Danielle is extremely rude and disrespectful. DO NOT give them any of your money!

"Contact customer support we are here to help" is an act in mindless insanity. They do not respond to email EVER! So your only option is to remain on terminal hold. What really drives you to utter mind blowing frustration is the money you have tied up in them, you cant do anything about it. You cant take your digital movies and go elsewhere. Sure you can use Movies Anywhere, but they don't have all the copy rights to every digital movie you own. Neither does Amazon. So they have you and your movies hostage. They don't have to respond to you, they can just sit back ignore you, drink their cup of coffee and laugh at all us fools who are sitting here pulling our hair out trying to reach someone to resolve our issue. Some digital master needs to start a streaming platform service that will allow you to transfer each and every movie you have purchased through VUDU and let them shut down.