VRBOReviews 2,001

We rented a supposedly immaculate house up in North Carolina- called the Cider House-propety # #*******
look it up- beautiful pics, but absolutely deceiving- says it sleeps 14, sleeps 10 very uncomfortably- "well stocked kitchen" what a joke- broken pot-1,2 broken pans, miscellaneous silverware, Obviously owners went to a swap meet. 30" fridge, should be in the garage. Stove- need to light with a match- dangerous. Upstairs shower/sink will not drain, then the owner shows up mid-week to work on his house and back barns!
VRBO refuses to help. Owners property manager refuses to help. Plenty of other great vacation homes, use AirBnB. Good luck!

Do not trust booking safely through them.
They allows property owners to continue scamming renter and allow others to book with them again and again. They would not let me leave review on property.

My wife booked through VRBO months ago Sept 2021, cancelled two days later for a trip in March 2022. Hose, Eunice Jones will not refund or even reply. VRBO will not help at all as the non-refund policy was checked by host. Yet, on their site it shows clearly as REFUNDABLE. HOW CAN WE GET OUR $1,500 BACK? THIS IS ON THE VRBO SITE! "VRBO allows very limited cancellation policies, including no refund, which is the only canned option I can choose. My cancellation policy is that reservations canceled no later than 30 days before check in are refunded the deposit less credit card fees. All rental agreement terms are listed in this description"

Our first experience with VRBO was our last. We had a serious problem with the place that we rented. I called VRBO for help. The reps were all from the Philipines and were very polite and seemed sympathetic, writing down what I explained to advance the problem to someone with authority. NO ONE ever called back. I called again but to no avail. We had to leave the property as soon as we arrived late at night, to find a hotel. The last-minute rates to find a place to stay were either sky high or had no availability. We ended up 53 miles away! We lost all of our money for 3 nights. I wrote two emails to VRBO and they NEVER responded! This is not a company you want to use for vacation plans.

I came down with Covid - property owner agreed to refund my money. VRBO would not refund. Property owner called VRBO and VRBO collected fees and taxes from owner and I only rec'd a 50% refund from property owner. Disgusted that VRBO treats property owners and vacationers this way. I recommend going to direct and not thur VRBO.com. This is my 2nd bad experience - there will not be a 3rd!

The worst experience I have ever had renting from a company. Vrbo did nothing to remedy the situation, they don't care about their renters at all. NEVER rent from their site, Air BnB is 100x the site.

We booked and fully paid for a unit at Rainbow Condos in North Ocean City. Two days before check-in called to notify VRBO that my mother had gone into hospice, and was expected to (and did) die during our vacation week. The response was that there are absolutely no refunds. We understood the policy but were requesting some small concession in light of the unforeseeable circumstances and in the interest of future business - a partial refund, future discount, or change of date to a less popular week. Instead, management insisted that they were justified in keeping every penny of our $1,768, including cleaning and processing fees, even though we never occupied the premises. We had very much anticipated a stay at what looks like a beautiful property and would have loved to book again in the future, but the company's rigid and unsympathetic stance made this impossible. We very much regret having booked with VRBO. When we attempted to post this review to their site they refused to publish it. We booked our new trip with Vacasa and were very pleased with them.

Don't do it! The trash that rents from VRBO will do exactly that, trash your home and nothing VRBO will do to help you. Even if you put things in your policy and guest break rules, they won't cover anything. Save yourself the headaches.

VRBO is a SCAM. Would stay away at all costs. The owner can charge you whatever they want i. E. if there is damage for a 5$ doorknob. The owner can charge you whatever they want and you will be charged. This literally happened to us, and we had a 500$ bill. No receipts, nothing and so now we have our credit card company fighting with VRBO on this. Avoid VRBO and Homeaway/Expedia at all costs. (they are all the same company)

I've used bedandbreakfast.com several times on trips to Europe. My accommodations were always fine, though varied in specifics, from standard hotel-type room to room in family dwelling. All the descriptions were accurate, though sometimes details were left out. This service doesn't gouge bnb-owners like Tripadvisor, nor surveil like monopolists like Facebook.

HOST CANCELLED 2 DAYS PRIOR TO MY 2 WEEK TRIP. THEY TOLD ME THAT THE GUARANTEE DID NOT APPLY AND WERE NOT HELPFUL AS ADVERTISED. THEY ONLY FOUND ME PLACES THAT WERE DOUBLE AND TRIPLE THE PRICE. REMEMBER YOU BOOK WITH ZERO CONFIDENCE WITH THIS COMPANY. FURTHER, THEY ARE NOT BASED IN THE USA SO THEY ARE NOT HELD TO THEIR CLAIMS.

After booking a reservation on a cabin and getting a confirmation with a nearly $2000 1st payment to my credit card I was shocked that 20 minutes later the reservation was cancelled. Okay, sometimes things happen like a double booking or something but surely they should be able to immediately process a refund right? WRONG!,,
Two weeks later I still do not have all my money refunded due to a "Glitch" in their system as per the customer service person I talked to. These people are nothing but scammers who use other peoples money to make it look like they are doing good business. DO NOT Under any circumstances use Vrbo to book a property!
You will surely regret it and not be able to enjoy yourself on vacation knowing you fell victim to these $#*!s.
Do Not list your rental property with these $#*!s or you will soon look like an $#*! too! Stay away!

Via website and customer support call i asked for my personal banking details to be replaced with business banking details. They are unable to ever delete previous banking details. Why in any moral situation would they need that information when I have explicitly requested it be removed and replaced. So shady. Cancelled my hosting account immediately. Not worth the risk.

I used VRBO for a weekend trip. I have used VRBO before and have had no issues until this time. When I booked this trip I wasn't notified that they use 3rd / 4th party companies. I was not able to get in touch with anyone for access code or if I could check in earlier than 4pm, without calling vrbo directly. I also noticed that an additional $500.00 was charged for "Service" fees. ( of course the 2 additional companies need to get a "cut") when I reached out to VRBO after returning home. I was on hold for about 40m, when the rep rudely told me they cany do anything to help me. When I asked to speak to a manager they said management doesn't get involved. I am basically at VRBOs mercy hoping I do not get charged for any additional fees after the fact.

I don't recommend using this app, if someone in your family gets sick or something happens you simply lost all your money, two of my children tested positive for COVID-19 I sent a message and nothing was done I just lost my money

Every December 27th -January 1 I take my family on vacation. This year I took them to Dolphin Island. I was not familiar with the area so my daughter and me decided to go through Vrbo! The first thing I noticed was their add said " book with confidence " bad mistake to say the least. Our condo which was beautiful at first site ended up being a nightmare. The 1st bedroom with bath was the bed skirt was torn. Roaches the toilet would not flush! Tv would not work in this room at all. Living room the tile on the fireplace was broken! In the down stairs master bedroom there was missing pieces off the king size bed broken off etc. the door in the master bathroom was broken were you felt you were going to fall through the floor. Also in the shower area! Mold in shower. I could not believe the whole place was a mess. Called rental company several times with NO answer to any of the problems! Can not believe Vrbo had its name attached to this without checking without checking property out. Will NOT trust y'all again.

I had to cancel a booking that i had fully paid for due to Covid 19 and the owner would not refund me any money. The owner rebooked the property and did not loose any money and she told me that Vrbo will take a fee from her even though she got paid twice which means VRBO profited from my cancellation. I have sent emails but no response from VRBO.
I will never use VRBO again as they will not help you if something goes wrong.

I booked a motel stay on VRBO for a myrtle beach motel. Blue Palmetto/Court Capri. This was absolutely the nastiest room I have ever seen. I could not stay there, I was scared to death! This was a flop house trash hole. When I contacted VRBO they did NOTHING to help me! They would not give my money back, 2700. 00. All they said to me was "I'm sorry". I have used vrbo quiet a few times in the past. I will NEVER use them again! They don't care what the property looks like. Just want your money. No cares about the customer just take their money and run. Never again VRBO