Danny H.

I used VRBO for a weekend trip. I have used VRBO before and have had no issues until this time. When I booked this trip I wasn't notified that they use 3rd / 4th party companies. I was not able to get in touch with anyone for access code or if I could check in earlier than 4pm, without calling vrbo directly. I also noticed that an additional $500.00 was charged for "Service" fees. ( of course the 2 additional companies need to get a "cut") when I reached out to VRBO after returning home. I was on hold for about 40m, when the rep rudely told me they cany do anything to help me. When I asked to speak to a manager they said management doesn't get involved. I am basically at VRBOs mercy hoping I do not get charged for any additional fees after the fact.

I ordered a 4 wheel brake kit from rock auto. After waiting 5 days for my order to arrive. I opened the box to find they only shipped 2 rotors to me. After 1 hr online trying to find a phone number, email address or someone to answer so questions. I was able to go thru a long process of answering some generic questions and after submitting the answers i was able to send an email. A person named jeff asked me to email pictures of box i had recd. A few hrs later he told me they made a mistake and that they are sending the rest of my order to me via regular mail. Another 5 days. I sent an email to jeff stating that they should at least overnight to me due to them making the mistake. I have not heard back from anyone it's been 2 days. They have no customer service to call if you have a problem. Good luck!