VRBOReviews 2,001

In July of 2022 my son and I booked a rental property through VRBO only to be stranded when the property owner never responded with property information and access. I contacted VRBO's customer service who were rude and unhelpful. Hours later we were booked into a hotel and then another property. I was promised that the overage of these additional places would be covered. Since then it has been a struggle to get ahold of anyone that is able to help. I have been lied to and hung up on by the VRBO customer service representatives. This is NOT a company you should trust for a vacation rental.

I rented out two bedrooms and a bathroom as I run an Airbnb in my house. This gentleman had two dogs who I fell in love with aside from the one that barked nonstop but he was still adorable. He needed a place for about a month and I was willing to accommodate that. The first couple weeks went great as I showed him around And we took turns cooking and he really helped out. One day I got an email at work, keep in mind I work as a nurse for the federal government, accusing me of stealing $10,000 from him that he had in cash in his room. Not only was I never in his room but I was never at the house when he wasn't there. I would never do something like that. He got the police involved and I was cooperative and offered up anything they needed after all I had nothing to hide. After asking him to leave because I was worried it would affect my job he threw cigarettes on the floor in my sunroom, ashed in my hammock and chair, as well as spit all over the sunroom. He left the place a mess and refused to pay an additional cleaning fee. I spoke with Vrbo several times who basically said they could do nothing and it was up to him whether or not he wanted to pay. I am left cleaning up a mess after he destroyed my favorite room and they did nothing to help out. I asked to speak with a manager or supervisor and they said there was not one at this time. Protect yourself and your property and please use a different site.

VRBO does not fight on behalf of its owners. I had a tenant book, pay in full, and then no-show. They never cancelled their reservation and then filed a chargeback with their credit card company. I won the first chargeback, as this is a simple case. They then filed a second chargeback, VRBO automatically took the money out of our account while the case was "under review", and has held that money for 8 months. After several phone calls and emails I was just informed I lost the case. VRBO offers no protection to owners against fraudulent claims. What benefit is it to list on VRBO, pay annual fees and high service charges, and have no protection?

This has to be illegal! They told me they had an issue with the system and that I had to prove my cancellation, so I did. They sent me a email stating I would see it... Nope months later and many calls more promises and nothing. This is a horrible business! Never again and yea my calls are going to keep coming.

What kind of screwed up world are we living in where two women are kissing on TV for kids to see as an advertisement of a good time on a vacation!?

Couldn't gain access to our rental. Called owner and number went straight to voicemail that wasn't set up. I called their customer service, was on hold for 30 minutes and got dropped. Called again on hold for another 40 minutes before someone answered. She told me that because I'm a stranded traveler they would refund me the cost of a hotel for up to 2 days because they have a stranded traveler "guarantee". This was confirmed in an email also.
This was all bull. CSR blatantly lied to me and VRBO takes no responsibility. Will never use them again.

The renters can cancel on you at any time without recourse. The site does not show how many times they have done this before and you can't leave a review. Just screwed over

VRBO took over a Homeaway service which was a wonderful group. I never had any problems with them. In contrast, VRBO has become worse since they linked to Expedia. It is full of faults: the website is misleading, the service is very poor and they never solve any of your problems when you call. I had the same experiences as the tenant and owner. You can hardly understand the people you talk to, then they put you on hold for 10-15 minutes and after 30-40 min finally tell you that your case has been transferred to another customer service which will get back to you "depending on your priority". Well, I called to veryfy something, an agent by mistake duplicated my property and... it has been over 2 months, multiple phone calls and the property is still in limbo, no one taking responsibility to activate it again. Totally unacceptable. As soon as my last tenant leaves, I am terminating VRBO. There are many local rental service providers including AirBnB that are much more responsible for the owner and tenants.

Rented a townhome in north Myrtle Beach for a special event. The listing stated it was a 3 bedroom townhome, and a shared pool. Because there was no other information in regards to the rental, I was a bit confused on what made the pool shared.
Upon arriving at the rental, a pulled up to find 7 cars, and a truck with a trailer hitch as well as a group of guys. I had to ask them to move a car since I had been renting and needed a spot as well as inform them that we had another car coming. I immediately contacted the host and told her. She said she'd text them and let them know they were only allowed 2 cars. I told her I was very unhappy that I wasn't informed that this was a 2 unit rental and a group of guys would be staying next door. She then told me that she'd be driving around to ensure there would be no "riff raff" and I'd have nothing to worry about. Told me I can call or text her no matter the time. Well the cars were never moved and the guys were loud in addition to there cars. Every time I contacted her, she contacted them and informed them which led to the ringing of my door and a confrontation outside
They told me she was telling them I was complaining, at one point one of them started to curse, this could've gone in the wrong direction
She, Amanda, never once came to address the situation.
I had also asked for a coffee pot which had been listed on the amenities. When I told her there wasn't one here she told me quite a few times she would bring one but never did
The lack of responsibility of her rentals was disturbing to me all the texting meant nothing if she didn't make an appearance to address and fix the issue
I would not recommend you renting. It's all about the money and not the experience for her rentals.
She should be ashamed
Pay the extra and stay at a hotel at least you know that they will take care of things

I spent weeks picking the property for an 8 day trip to Vegas.
Received 3 email confirmations from VRBO. When we went to check in Grandview had NO record of our reservation. (vrbos process not Grandview) Many phone calls to owner, NO response NO answer. Called Vrbo was on hold for an hour. Pulled my Laptop out Got on Chat with agent while staying on hold. Chat hold was 20 Min. Agent on chat gave me Phone numbers to call to escalate the case. One number was Out of Service, the other put me back into the Que. 4 Hours later when all was said and done. VRBO Refunded my Inital Payment. VRBO said they would give me 3 days Refundable of $196 ea IF I booked a new room through Expedia. (SO another $600 out of pocket last minute) Have You ever Booked a Last minute Trip on the Strip? Then find Hotels the other 5 days of the trip. THIS IS NOT! The way Vacation should go, I spent alot of time PRE-Planning To be left standing on a Curb in 110 degree Vegas. $ wise Paid a Little more (if i get reimbursed) But the Frustration Of Having to deal with this was WRONG! HA-LLY2Z9

Doesn't deserve any stars. We booked a villa in Orlando about 18 months ago. My family of 6 arrived in America and planted a few days at Pete Beach before heading to the Villa. With just 48 hours to go, Vrbo cancelled the villa. Just sent an email and said'cancelled your refund could take up to 15 days '... Tried to ring but kept getting cut off. They sent a list of properties we could book (one of them in England!) none of them being a villa. They didn't want to know. Absolutely no help at all. So here we are in America with no place to stay and no access to our money either.

Why Experia are having anything to do with this company is beyond me.

Book with confidence they say. Nope, don't trust them.

Customer service is atrocious. Once they get your money it's game over for you. They are ripping everyone off, including the host. This company is run by a slumlord Jeff Hurst.

We rented an apartment in edinburgh for 4 nights. Arrived on the spot it was a retirement home and there was no apartment to rent there and they told me that I was not the first to be scammed. I wrote to the host, he canceled the rental saying the apartment was no longer available and I got the refund from VRBO. However, the host did not reimburse me for the $400 security deposit. There is the fraud. Scammers use this platform to scam people with security deposits on apartments that don't exist. VRBO does not even verify the credibility of hosts so contrary to what they say it is not a safe platform.

This site does not accurately represent the properties that are listed. When you try to write a review, it doesn't let you write one. The site is a joke.
When you want to talk with some one you have to wait a half hour. The chats are also 30 mins.
Don't waste your time with this site.

In summer 2021 I booked a rental for a home near London for August 2022. In late 2021 I had some questions regrading the property so send messages to the property manager via the message function on VRBO. The property manager ignored my messages so I called them. They told me the property was owned by a couple who were divorcing and so was unsure of if the property would actually be rented. Three months before the rental was to start I requested a cancellation on the VRBO site. The property manager acknowledged this request in a return message but never actually confirmed the cancellation. Subsequently they started charging me rental deposits and refused to reply to my requests to reverse the charges. The VRBO customer service people were useless in helping me resolve the issue. The property manager was also full of excuses when spoken to on the phone, and never followed up. I think the entire operation is a waste of time and crooks.

My name is Aleksandr Driker this is my second review for the same issue. We have problem with our listing # *******. The major issue is that the map of the property is not appear on the listing, and this is the reason no one able to see our listing on the website to book it. We are contacted support team multiple times ( almost every day) within last 3 weeks. We even contacted the headquarters, however, so far we are getting only excuses and promises to fix the issue. They issued multiple case #'s every time we place a call, but unfortunately, nothing gets done and nothing is fixed for more than 4 weeks. Last phone call we received from Michael at VRBO's supervisor (case # *******). He informed us that, everything will be corrected in one or two days. And it is already one week since and nothing is done except promises and apology again. The technically unexperienced support service is damaging the VRBO reputation. Is there anyone in the VRBO supporting team who is capable to fix a problem without any promises and apology? Please help us with this problem. This is a real problem and we and VRBO loosing money and customers.
Thanks,
Alex

Cabin was inaccessible for parking, even after calling to verify. (had an elderly person with us that uses a cane. Had to walk down a set of steps - that the rails on the side fell over and then walk thru unlighted woods (not a path) to get to it. Customer service was awful. Started talking to them at 4 pm - was told someone would get back with us in 1 hour - to see about moving us to another cabin, no response. Called back - same response and same no contact. Did this until 8 pm and we finally had to leave. Received an email at 1:30 am stating that a full refund would be given. 2 weeks later - call them and someone says they will issue the credit. Then they only give a part of the credit due. Disputing charges with credit card company now for the balance. Called VRBO - could never get thru - msg line said to call back another day.