VivintReviews 412

I was referred by a family member and was told by the person who took my order that both myself and the person who referred me would receive a $200 credit. I was given a link to provide to the referrer so that I could obtain a referral number. We did so. I was told to give the number to the installer. The installer said he could not take the number and gave us the
Acct mgmt number," Long story short: I tried several times and was told by all I was transferred to that they cannot accept the referral.

THIS PROMISE IS A RIPOFF! THEY ARE TRYING TO GET THEIR CUSTOMERS TO DO THEIR SALES BY PROMISING BOGUS CREDITS

Lies, lies, lies. I wish I could give this company 0 stars. I'm so glad I did not waste my money on this so called company. I told the sales person and tech that I don't want anymore holes in my wall, they claimed that they won't be any holes. The tech half installed the equipment and lied about coming back. Another tech had came (that knew what he was doing) informed me holes will be placed in the walls. These folks took my stuff off and couldn't even put my old equipment back on,even though they took it off. Then they broke my old doorbell. They did nothing they promised.

I have had nothing but problems with the system and other than the 5 agents that hung up on me the agents are fine little bit if language barrier I wanted my money back and removale if the system and they talked me into swapping out what ever I art of the system was malfunctioning and now they refuse to let me return the equipment and remove the product that doesn't give me a warm and safe feeling which I thought a security system was to do make you feel secure

Truthfully everyone that comes on here to complain and cry probably has no patience to get things fixed. I have had Vivint for 18 years and had a hand full of issues but even though sometimes it took longer to figure out they always had a solution. Anyone who reads these and bases a decision off 200/2,000,000 should look up their favorite restaurants and go through all the 1 star reviews. Chances are you'll never wanna eat there again but that doesn't change the fact that you love it for your own reasons. Vivint has protected and saved my families lives more than I can count. Never felt more safe then after getting camera and security with them.

I moved to a new address where service is not available and was assured the contract would be terminated. They have been harassing me for a year about payments and just took money out of my account without authorization. The salesman promise the world but are just college students you will never see again. The people I talk to speak English when they want something and pretend not to understand you when they are tired of talking. Good luck if you buy from them. The contract never ends.

One of the worst companies. Own your equipment. Very Expensive,. Low quality install. 3 plus hours for unarmed security guard to show up - not police. Cannot use equipment without a contract with them. It's stupid. Go with ADT or if you want your own system, buy from Costco. I am extremely frustrated with Vivint and would never recommend to anyone. The worst customer service. 5 phone calls and 7 weeks to cancel service. Do not do business with them.

I contacted Vivint to provide security for my commercial building. The representative assured me that Vivint provided commercial security to large buildings. They charged me the fee to sign on to their service, even before they came to see the site. On the day of the install, the rep looked around and told me we were too big and complex for them. They could not execute the job, having wasted several hours of my morning looking around. I then tried to call to get a refund. Went through several phone numbers, many of which were dead ends. On the last call, I got a rep who was working from home with a very loud baby talking constantly into the phone. I thought I had a wrong number at first. In any case, we managed to make it through the call in spite of the baby's interruptions. Seriously, Vivint, are you are real company with real professionals who know what they are doing? You are a joke!

I have had vivint for less than a week. I was told if I was unhappy they would come get everything unless I wanted to buy the equipment. The first night the back door monitor stopped working. The second day the cameras started taking far to long to connect. The third day the panel stopped working. I called Fri evening which was my 3rd day, they were already closed. I called the weekend and they were closed. Now mon morning I'm told they won't take it back because I'm past my 3 days and I need to live with it. He said we have you on contract it's yours now I suggest you just keep getting it fixed. I can prove I called and he said so it does t matter and that was the manager Javi gutterierez. Is this how you do business? I'll make sure everyone knows every block around me knows not to let your guys in the house. I'll be putting up flyers today with my story. I was on hold so long. The manager and the rep just played a game thinking it was funny telling me bo one was going to tell me anything different. The price is way to high for the equipment but I thought I'd give it a try, it must be better than just grabbing cameras online running them piecing together everything yourself. It's not save thousands and do it yourself. I will be texting everyone I know and posting this everywhere I can. We had a prowler in the neighborhood this weekend banging on everyone's doors,my system was useless for my family. It could've been simple to take it back since I've been calling. Instead Javi told me I'd have to pay 1600 today for this non working equipment then they'd come get it? Really

When my thermostat quit working, they sent me another, it screwed up after couple of months and they won't send a better one that will work. My thermostat doesn't work and they want me to enter another agreement or spend more money to get a thermostat that will actually work and perform better than the one they sent twice. When I buy from a company I expect them to make it right if their equipment doesn't work correctly. They were interested in more money or entering customer into another agreement and not making the customer happy with something that actually works. Highly disappointed!

You will spend $2200 for a system that costs $340 through Simplisafe. I sold my house and wanted to cancel my service. They suggested just transferring the service to the new owners. The problem is, they never contacted the new owner's until almost a month after I put the transfer request in. Then told me I had to write them a notice to cancel (even though I had been requesting a cancellation for over a month at this point) and my account wouldn't be cancelled for another 30 days AFTER they accept my cancellation request. They will drag through every single hoop and I still don't have an ending in sight. Just save yourself time and money and go use someone else!

If you're planning on moving to a new home, just plan on paying $150 to change the address. My tech "installed" my system at my prior house. I say "install" because it's some window sensors with double sided tape and a panel that plugs into a wall outlet. I figured I'd take the panel and window sensors with me and install at my new residence. WELL to change the address, they make you pay $150 to have a tech come out and check your work, essentially it's a money grab and bad business to say the least. I even had a customer service representative(call center in India) hang up on me when I didn't want to pay the $150. I've paid the $150 but will be cancelling my service with Vivint after contract ends and will be switching to another company. I referred many of my clients to Vivint but for an instance like this to happen where they are robbing you of your hard earned money, I cannot respect a company like that and will be talking about my experience for YEARS to come. I will be leaving this review many places so people know what type of company this is. Thank you.

I bought a home and this people refuse to turn of service or contact the old owner to turn off service. Alarm keeps going off and they refuse to turn off service EVENTHOUGH they have proof that I am the new owner. I feel bad that the old owners are probably still paying because they also REFUSE to contact the old owners to cancel service.

Vivint equipment is junk. The door sensors started falling out of the door almost immediately after they were installed, then a couple of them just stopped working altogether. Vivint sent new sensors but unlike they claim, you cannot get the system to recognize new equipment on your own. You will have to call tech support and spend an hour on the phone with them to have them force the system to accept the new equipment and they always act like it is such a shock that it didn't install correctly for you without their help. We still have a door offline because I haven't felt like spending an hour on the phone with tech support. The cameras go offline frequently for no reason and all of the trouble shooting "solutions" do nothing, you just have to wait for the cameras to decide to come back online. The door sensors frequently say the door is open when it is closed. The smart lock frequently says it is unlocked when it is locked, it also goes through phases where you exit and push the lock button and it locks but it thinks it didn't so it says it's unlocked, I have had times where I stood there for 5 minutes trying to get the stupid thing to acknowledge that it was locked and finally had to go back in lock it manually and go out a different door for peace of mind because it still said it was unlocked. Our smart drive quit working 6 months ago and none of the trouble shooting "solutions" worked for that either so again you have to spend hours on the phone with tech support on a different continent with spotty connection sometimes for them to maybe fix the issue. They will not take the equipment back and you get locked into a monitoring service that you can't get out of either. Do not get taken by these people like we did. They are terrible, if you just love to throw money away, I would suggest burning $4000 over giving it to Vivint.

Should be less than ZERO. This system has been installed for 2 weeks but has only worked properly for 4 days. It has been down and not recording for the rest of the time. The customer support that's supposed to help fix it, says they don't know why it's not working. They wanted to upgrade the software. Then found out it was upgraded a week ago. When the system went down the first tim Should be less than ZERO. This system has been installed for 2 weeks but has only worked properly for 4 days. It has been down amd not recording for the rest of the time. The customer support that's supposed to help fix it, says I don't k ow why it's not working. They wanted to upgrade the the software. Then found out it was upgraded a week ago. When the system went down the first time. This company is a rip off and CS is terrible. Had problems from day one and still having problems. E. Install took over 8 hours to complete. Vivnt said it was a 1hr and 45 min estimated install. Never should have taken that long. This company is a rip off and CS is terrible. Had problems from day one and still having problems. No one helps solve any issues. But they want money for more upgrades and more equipment sales but none of it works. The door and window chimes stopped working, cameras stopped working, monitor panel stopped working. And they have the nerve to over charge $3500.00 for a terrible security system that sales for 599.00 on the internet. Really really pissed after this purchase. And my home is still unsecured.

I had a sales rep come to my house and attempt to sell me a upgrade. The rep stated that the upgrade was free, for me being a great customer. After installation was almost complete, the installer stated that it was going to cost me a "line of credit", and NOT a free upgrade. The company then charged me a re-installation of my old equipment. After I called and informed a supervisor, he SUPPOSEDELY adjusted my account. I was continually harassed at work for payment and had to call and request to speak with a supervisor once again. The issue is still not resolved. Horrible company ethics...

They make promises and then ask you to sign. Read the very very small fine print before you sign as they swindle you immediately. Bad customer service, they lie and tell you all kinds of amazing things and then charge you up the A$$ after they tell you its all included and there will be no charges for the equipment. They will also tell you that you get a 7 day trial before being charged. False. We got this installed yesterday and we were charged last night over $2000.

I have had vivint for years with the system you are able to remotely set the system, arm delay or arm no delay meaning if your door is opened one way allows a 45 sec. Delay before the actual alarm goes off.The other way (no delay) the full alert alarm goes off the second the door is breached. It use to either system could be set via remote ( by phone)
With the new system that can't be done it can only be set one way - delay which means a person now has 45 sec to be in your home before the alarm goes off
To notify vivint there has been an intrusion.
The home owner should have the choice of how they set the system, by panel or remotely, now the only way to have that control is from the panel.

Today I received a call from them for the first time. I tried to call back. Spent an hour with automated services and was never able to get alive person on the phone to tell me why they called. After over a year with them this is the only red flag I need. They don't care about their customers and set up a system that they never have to answer questions. Canceling and getting a better security company that has more respect to the people that gives them money!

Faulty equipment, phone app sucks, customer service in friendly but not helpful. Tech support is lame and to get a tech out to your location takes too long. DON"T DO IT!