VivintReviews 412

Why choose Vivint? Well if I had to make this decision agai. I would choose not to do so. The service I had was subpar at best. I had them for about two years. When I moved they made me pay the remaining balance for equipment and service since I signed a contract. I had a number of issues with the doorcam. Many visits were made to my home. Its been over 1.5years since I cancelled vivint service and til this day I am receiving annoying automated phone calls. Despite my many attempts to phone and advise their customer representatives that I no longer have an account which they confirm they cannot stop these automated calls. They calls are borderline harassment calls as this point. I am now receiving them twice a day. It seems that they outsource their customer service reps overseas which makes it even worse to try and explain and ask that the calls cease. I would definitely advise everyone to NOT choose vivint.

I cancelled my account in January. They have everything on record that thr account was cancelled. My bank account was charged in May for three months charges. Although they acknowledge the cancellation thry refuse to refund my money. I had to file fraudulent charges with my bank to fight to get my money back. They also refused to escalate my call to a manager.

Difficult to close account. Long holds on phone when trying to close acct. Phone calls continued even after acct. Was closed. Blocked phone numbers left voicemail. Tried after a couple months to get the calls stopped. Was told they would stop, but we are still receiving them. We call this harassment!

Terrible business practice.They quote you one price,Send a tech out to install,Then you get billed an extra $1000 a day later that you didn't authorize.Oh, and that $1000 directly out of your account is AFTER you finance $2000 that you were originally quoted.Not ONCE did someone say to me that I was getting charged an extra $1000 MORE then what I was originally quoted and financed before they would even come out to install.
Now...amazingly...I can't get ahold of anyone to cancel or return the equipment.
Holes were drilled in my house,
The "installer" instructed me on the right "yes" answers to say when you do some kind of survey to confirm installation.
But even then, not one person said there would be an EXTRA $1000 charge that would come out if my checking account.

We sold our home. The new owner was going to take over the exiting contract, which had 11 months left. Vivint said that all we had to do is pay off the remainder for the equipment ($395.00) and a $99 fee if the new owners were going to take over.
We paid the $393 for the equipment.
Next month comes around and we're still being charged for the remainder of the contract.
I called Vivint and said that the new owner took more than 3 days to do the transfer so they were not available for the transfer and now have to continue to pay for the remainder of the original contract. Their confirmation does not say anything about a timeline for the person taking over to get in contact with them. It only states that until they finalize their account transfers.
They new owner is now stuck with a 5 year contract that overlaps mine for one year.

Watch. Out with kind of company who they lie to customers I bought the equipments for 3000 and now I want them to give the app to monitor myself but I have to pay 37 dollars every month or my equipment won't work
Before you except their offer check on the reviews and how many lawsuits they have

I have the doorbell camera and the sensors I have set up several appointments since March to get cameras installed and all my appointments have been cancelled without notice I'm very disappointed with them because of this I'm so disappointed I'm to the point where I want to terminate my services with them and they give me no explanation to why no one shows up for my appointments.

The sales person actually lied to us and said that we could cancel within 30 days... Now I'm trapped in a contract. The sales person is now lying about our sales transaction. His name is Juan Gomez. He doesn't answer when we call and he has mislead us into a $3000.00 loss...

EW
Terrible! Terrible! Terrible! I was a loyal customer for four years. When I sold my house, I contacted Vivant to remove my fully paid equipment. Hours on hold, then transferred from one dept to another. Six days later of hours each day wasted with no resolution. No one came to uninstall my equipment to bring to the next house. To make matters worse, Vivant refused to disconnect the panel. The new residents moved in and the cameras still showed on my phone and I was notified every time they locked and unlocked the door, moved about the rooms from motion detector or opened any doors. I still had access to lock and unlock the doors, arm or disarm, etc… of course, I didn't use these features but I had full access to do so because Vivant didn't care. After the house closed, I called Vivant and spent SEVEN hours on the phone trying to disconnect the panel. I'm certain the new residents had full access to my personal information from the panel as well. I still can not get the account cancelled or the panel disconnected. DO NOT Use Vivant! This was one of the worst consumer experiences I've ever encountered. Horrible customer service. Vivant should be ashamed of how they treat their customers. They had zero regard for the privacy violations on both sides. Terrible customer service.

To start off with, your stuck with their "service" for 5 years no matter what, Even if you purchase all your equipment. Second, their system is really expensive and does the same thing a ring camera system can do. Third, it doesn't work half the time, especially when I need it too and they will come trouble shoot then tell you it's your internet. Then, even if you purchase equipment from them you will have to pay them at least $150 for them to come install it. Lastly, they outsource everything, their billing department double charged me for 3 months and kept harassing me literally at least twice a day telling me I had to pay. On top of that their install guy installed my Google nest without hooking the conduct up and my heat stopped working in the dead of winter, did they care or offer to pay my $85.00 service call from the heating repair place? No. Do they care when you call and tell them how unsatisfied you are? No. They have a whole "cancelation department" that you will end up spending at least an hour on the phone with to end up being told you have to buy out your 5 year contract to cancel. That's why they record you agreeing to everything in the beginning because so many people want out of the horrible company. I have seen this system in the worst neighborhood where people can't even afford their food but are stuck with Vivint cause they are trapped in their contact. TAKE WARNING DONT BUY VIVINT! ITS NOT THE BEST OUT THERE.

If I could give 0 stars I would. I'm upset I have to give 1! We have had vivant service for 10ish years. Throughout the years we settled because it was easier than switching service. The last year I had the equipment on, I couldn't even turn it on because my equipment wouldn't work. They sent several service techs out but none could make it work for more than a day. They finally sent me equipment to replace myself and it still didn't work so the last year I had my service I paid for the year without being able to use it. I then canceled my service and they wanted me to pay the rest of my contract out. I refused since I already paid for a year that I couldn't use and wasn't going to be able to use the equipment for the rest of our contract. They have since sent the bill to collections because I refuse to pay for a service I can't use.

Poor service - do not use them at any cost. We signed up for a monthly service, and when we tried to cancel they tried to charge us close to $400 in cancellation fees. They said that we signed a 3 year contract when we never did, and then just ran us around on the phone. They are a useless company, their service is poor, and they will give you the run around and try to scam you out of money. Choose another company at all costs!

If you are a Vivint customer good luck trying to get out of their contract because they want you to pay more to get out of the contract I should have every right to cancel my acc and subscription without having to pay anything this is a SCAM I ain't paying them crap they can keep their equipment

This company has absolutely no shame. We lost our home in a tornado last week so I called to cancel our service (something I should have done long ago because of how poor the system works, the complete and total lack of customer service, and how difficult it is to get any service persons to fix the system). When I got a hold of someone I explained the situation and they said they couldn't cancel the service (I was on with the cancellation department) because it needed to be addressed by another special department. The "special department " called last night and offered to put a hold on our account for 6 months. I reminded them that our home was a total loss and we would be out for more than a year, they put me on hold to see what they could do. Miraculously they were able to offer 12 month of a hold. I said, "no thanks, I want to cancel the service" (it was awful, have I mentioned that). They had a shiny name for the offer ( The customer promise), or some crap like that. They service rep informed me I couldn't cancel my service because I still had an equipment loan with Citizens Bank. I asked how much, they couldn't tell me. I then asked, "so If I'm still paying on the equipment, you are going to continue to charge me for a service that is for a home the no longer exists?" The customer service rep said "yes". Needless to say I was dumbfounded. The last week has been one of the most trying and stressful of my life. The Vivint team showed no compassion or empathy for a 15 year customer, whom had just lost their home.

This company cares 0% for people. Profit is their only concern and they pull all sorts of dirty tricks to keep you locked into paying you monthly note. An absolute abomination. Some very dark individuals are clearly at the helm of this organization and it's only a matter of time before they are out of business.

I award Vivint 5 turds and at 49 years old have never dealt with a more morally bankrupt organization in my life.

I have several Vivint systems in several of our AirBnB locations. I wish I had never started with Vivint, it's way more expensive to change everything. Vivint is extremely difficult to deal with, their tech is ok but their internal communication systems are terrible and their employees have no idea how to navigate their system to help the customer. I had a tech come out to a duplex where we have 2 Vivint systems. He couldn't fix the one that was broken because he had a "ticket" for the other one. He's literally standing there but can't work on the equipment because of his company's poor approach to workflow. If you call their customer support, plan to be on the phone for at least 45 minutes. It seems like the culture at Vivint is generally incompetent and bare minimum mindset.

Horrible customer service. Totally incompetent "Customer Loyalty Department". I had to spend one hour and twenty minutes on the phone and still did not get my issue resolved. What a waste of time, money and energy.

And after paying the. For the remainder of the contract they continued to charge me the monthly fee!

This is the single worst company I have ever interacted with. They completely botched the install, drilling multiple holes in the wrong place in my home for a product they never installed. They installed a door lock without multiple parts. They were available for the install the day we signed, thus locking us into the contract, but were unavailable to fix the door lock for 6 weeks. Their software regularly fails, not allowing us to view the camera or utilize the control panel. Worst of all, they don't even do the most basic part of their job: the alarm was tripped when my wife was home alone and they didn't call or dispatch an help to her. They simply sent me a text (not a call) while I was in a work meeting letting me know that the alarm was tripped. Their customer service is egregious, I spent over an hour on the phone, and the individual failed to rectify the issue and wouldn't connect me to a supervisor. They lock you into the contract by using a third party to finance the equipment, so even if you cancel your service you'll be stuck paying off technology that can't be used for 5 years. They are crooked, they are a scam, and I would STRONGLY advise against anyone ever using them.

Someone rings my doorbell and about4 minutes later the app notifies me then takes about 3 minutes to load the video. This company is garbage and their products are horrible. App works some of the time get the grey login screen and wait and wait and wait so i just go to my front door and punch in the code. Very bad do not buy!

I had a Vivint security system in my new home, left over from the previous owner. The alarm kept going off and I didn't have the password! Then I tried to unmount and disable it, but alarm got even louder. F***ing customer service just told me to look it up online how to disable. F**ing B