Talked to a SALESMAN for an hour about everything we needed, top to bottom. I was very thorough and technical with my words. I repeated things to make sure the understood. The SALESMAN was smart and kept up. STRAIGHT UP HE LIED AND LIED ABOUT EVERYTHING. I ended the conversation asking, "So there will be no surprises or change in price right?" He said, "Yes that's right", I said "You sure?", "Yup! Now I'm going home to be with my two dogs blah blah blah"...When the TECHNICIAN got to my house everything changed and was surprising me all over the place. PRICES TRIPLED, CAMERA SYSTEMS NOT COMPATIBLE, ETC. ETC.

I could write so much but I'm done wasting time. Bottom line, they got lucky, I cancelled all other appointments with security companies for that week, I wanted to save time and money, AND, I was so confident they were the best service based on my conversation with the salesman. I was forced into the contract because I had to submit proof of security services for my house to the insurance company by the next day. I was forced into setting up the vivint service or lose my insurance. It was too late to set up any other appointments. So, I got the base package, I'll pay off the equipment, then leave. The technicians were real with me at least. They were okay. But I will not stay with a company that has such dishonest people working for them and such crap equipment.

EDIT: Since I can't reply to the Vivint reply, I'll add it here. I received multiple emails from your company since installation to review the various experiences, none of the links work. I emailed you that they didn't work. I have not received a reply. I'm really tired of all the extra work I've put in at this point...but I am somewhat considerate this salesman might be solely messing with your company so I want to help. If I provide the information to you so you can give me proof he was fired, I'll change my review. If not I will assume the salesman's tactics are that of the company. Either he is working rogue or he is following orders. You tell us...

UPDATE: Still the worst company on the planet

UPDATE: Not more than a few months in...the panel touchscreen stopped working. We entered the house with the alarm on and couldn't turn it off. Finally fixed it today..."software bug"...

ALSO, during the initial set up they hooked up our existing motion sensor to the system. They said it was totally fine. Not, the motion sensor started going off all the time with the slightest movement so we tried to turn it off. Turning it off didn't work. We had to delete the sensor from the system altogether. So now when we go out of town it can't be easily set back up again. We have to call the company to reactivate the sensor...OR, buy the Vivint motion sensor.

This crap the salesman gave me about Vivint being the "APPLE" of security systems is a load of crap. Apple is high quality equipment. Vivint is all cheap garbage with no versatility outside of it's own company.

3-13-2023: Still wasting more time with the company. I kept telling them to check the phone call I had with the salesman so they didn't have to trust my word for everything. They kept asking me to explain. I told them enough and I wasn't wasting MORRRRRE of my time. Finally got a response. Very slow response times for every email btw. Ridiculously slow. And here's why that matters. Apparently they only keep phone calls with the company for 30 days. 30 DAYS. They can only keep a 1 megabyte file for 30 days. A SECURITY COMPANY. So now they are unable to listen to the phone call because it's taken so damn long for them to check it out. I tried filling out all their review forms from the beginning but none of them worked, I emailed them immediately they didn't work, time time time time past, now we are at the point of no return thanks to them. That sleazy salesman can't be held accountable. Not that I'm fully blaming the salesman. At this point, I'm almost sure it's the company instituting the sleazy sales tactics and he is just being a good soldier. REMEMBER EVERYONE! This...is...a...SECURITY COMPANY. More wasted time updating but if you are reading this I hope it save you. I care about people. Unlike this company.

UPDATE 3-15-2024: CANCELLED! The system would go off for no reason. The panel would glitch and lock up so you couldn't turn it off. You'd be trying to talk to an agent through the alarm panel that is literally going off in your ears. This morning it went off for no reason couldn't be shut off, had to talk to someone on my cellphone where they told me to rip it off the wall and remove the battery. That is how easy it is to shut the system off. They gave an offer then took the offer back. This company is a scam. The equipment is bad. Get any other company. A year ago they offered a 50% discount on the bad equipment or to cancel the system. I waited to respond, then got busy, we didn't use the system for a year, started to use it for a month and had non-stop problems. After this morning I call them and say I'm done I want to cancel. They say the offer they gave previously is off the table. I told them they didn't give me a time limit on the offer. He talks to his other co-workers and says they all agree it can be assumed the offer given was only valid for a couple days or a couple weeks and that's why they closed the offer on their end. I was never told by anyone there was a limit on the offer. They admitted that on the phone but still said they couldn't offer it again. They only way to cancel my service was to pay off the equipment in full. $3000 dollars later I cancelled it. This whole process took 2 hours.

This company will scam you and rip you off. The equipment is extremely poor quality and waaaay too expensive. I have spent way too much time dealing with them and now writing this review. People need to know, don't ever get this service, I hope at least I saved one person the hell I've gone through with them...

As the title of my review says, I paid them $57 per month for their service and I have had Vivint for the past 5 years. During the past 5 years I have never been able to get anyone on the phone when there was an emergency...seriously, and no exaggeration here! I have had my alarm go off many, many times over the past 5 years always because of equipment malfunction, which is a whole other issue. One continual issue is there is always a delay between the app and whatever the app communicates with. I disarm my house, and the app says it's disarmed, but as soon as I open the door the alarm goes off. Constant issues...and I'm so sick of having to talk to the repair department, which also takes forever to get on the line, who haven't been able to fix the issue for 5 years. However, that is not why I just cancelled.

I cancelled because my alarm went off the other night while I was at a work seminar. As usual, I had received a text, an email and a vmail from Vivint saying call us! Your alarm is going off. So as soon as we had a break and I saw that there was an issue, and I called. And as ALWAYS, I received the same message..."we are experiencing higher than normal call volume, so just wait." And once again I am not exaggerating when I say... you ALWAYS get this message. This is why I cancelled. They are not doing me a favor, I am paying them monthly for their service which they are incapable of supplying, or are not interested in supplying.

So, I had to return to my seminar, but next break I called Vivint again and got the usual message of we're way to busy to provide you with the service you are paying for, and after being on hold about 12 minutes, I had to return to my seminar again. So once the seminar was over I called Vivint for the 3rd time...it's now about an hour after the first call...and got the same message about how they could care less about my business and providing me with the service I am paying for. I was on hold for about 20 minutes this time, and once again their message came on thanking me for waiting but they are experiencing higher than normal call volume, which is what they experience 24/7, but then their system hung up on me. So after 3 phone calls I still couldn't get anyone on the line.

I called them later and after being on hold for about 20 minutes again...and this is the 4th phone call now... I got someone on the line who told me that my alarm has timed out and is no longer ringing, so not to worry. I said yes, I know, I'm standing in my house, please cancel my account. That was last Thursday, and I'm typing this on the following Thursday.

After days of trying to cancel, and the process literally took me 6 days to cancel...and a total scam like everyone else has mentioned, just yesterday I finally got my service cancelled...or will be cancelled in 30 days. It takes them 30 days to cancel an account, which means I have to pay these scammers for another month of their lousy service. Seriously, I have to pay them another month. But, they justified it by saying yes, I have to pay them another month, but they will prorate the amount. So if your payment is deducted on the 15th of each month like mine, then they will credit me back 15 days, so I still have to pay them for another 1/2 month so they can rip me off even further.

Also, like I see others have mentioned, if you get Vivint, as soon as you can call and cancel...if you can get someone on the line. Seriously, they will offer to reduce your monthly payment $20 per month to try and keep you, and offer you a credit where you can buy more security equipment. They told me that they have offered people up to $600 in equipment credit to stay with Vivint. So all Vivint customers should call and cancel to get your monthly charged reduced and free equipment! However, you still won't get the service from them that you pay for.

Lets talk. When it was first pitch to us, we were on the fence period however, the person who came to our house was very knowledgeable and we really did appreciate the video quality period they were able to set it up that same night they were here a little bit later than what they should have been for comfort period however, they did get it all done in 1 day which we appreciated period It was really fun to play with all the little gadgets and settings. And however, they work with the app, and we are fairly impressed and thought we made a Good choice. We were wrong.

Part of the deal that we got from switching from ADT over to vivint Was a gift card to help us buy our contract. To ADT period we acknowledged that our bill was gonna go from $68 to a $120 period however, once we got the card and cleared off our AD t, then it was only going to be a $120 until the equipment was paid off And then it would go down to end up being cheaper than ADT. This is where it gets extra fun period we wait for the card. It never comes period we have now called more than 5 × 2 have this solution period we have been told that it's our job to contact their sales representative because they failed to write it into the contract that way period they gave us his personal information and his email so we can contact him and get him to do his job period for the record. We utilized both of those things he responded to neither period then. We were told there is nothing that they could do about it. Because if it's not in the contract, they can't help us at all period we also were told that what we agreed upon with the sales representative has nothing to do with the company itself, and they cannot honor anything that was discussed. Crazy, right? Then we were told that we shouldn't have called them. And it's their job to reach out to the sales person period and then the next call. We are told that somebody would resolve it and get back to us. Within a few business days, it has now been a week and a 1/2. And nobody has responded period we called again today on the phone on hold for a total of 1 hour and 10 minutes out of a Hour and a 1/2 call period we were waiting for an hour and 10 minutes for a manager to answer the request of the man on the phone period every manager on-site refuse to take our call period the guy on the phone was very nice, very sweet, and by the end of it, he even said that this was ridiculous period he also stated. He is never encountered this problem. And he doesn't understand why it can't be corrected. Nor why management would not help him period And then to start making matters worse, about a week and a 1/2. After our equipment was installed, we started getting error messages period we cannot keep the Lights hooked up. They go offline all the time even when we have Wi-Fi. Still available period everything that was supposed to save to the cloud. Didn't save, and we actually lost a large amount of our data period We cannot control the lights or anything from our phones. Anymore period we actually lost the ability to flip on lights inside the home because of the way that the new violent lights were wired. We now have lights that we actually can't turn on and off on our own period

I have never seen so many people. Dodge accountability in my life period I am now paying a $180 a month for a system that symbol works only to not be using the system that actually did work just maybe not as well as the camera quality that we have now period however, I never had an issue getting ahold of a dt. I never had an issue when I needed them to come. And look at something, or there was a Tech Problem or an alarm went off or anything of the sort. Period it makes me wonder how much of this is a scam versus actual people trying to do the right thing. And since we can't get anyone to speak to us I will continue to leave these warning reviews for other people..

Vivint - We purchased our home security system & monitoring which was installed on April 7,2023 and spent in cash, as we were advised to do to save money, plus an additional amount on a garage door opener/install because Vivint told us that their technology could work with the garage door technology/camera to provide us better security. Here we are on July 17,2023, with that not working as well. On April 7,2023, our service technician, Naeem, installed security devices, cameras and a door knob. My issue is with the door knob. Naeem worked on that for an extensive period of time, had his supervisor look at it, said it was "the best he could do" then told us because the house was a brand new build it will "take a couple months" to get the lock and door working properly together cause the "door is brand new." Well fast forward three months, the lock is not only working worse and worse, I have to physically lift the entry door knob to get the lock to properly latch - and only sometimes. The installation completely was botched as far as the door jam / latch was concerned & now the lock has become faulty because of it.
I have been on the phone for 2 hours now as we speak with no resolution and am on hold, once again, now being transferred to a supervisor of customer loyalty, Kel. At this point my husband and I are completely disgusted with how this has been handled up until this point. I spoke with a supervisor, Brandon, whose resolution was speaking apples to my oranges. We're now at the point of attempting to getting a full credit and uninstall of all of our equipment. Brandon said he DOES care but he'll get us a refund "if that's what we want to do." It is NOT what we wanted to do initially but here we are now. The customer service is unreal. We have paid in full and on time each month. We asked for free monitoring x 1 year and fixing the door lock situation as well as the garage situation. They said the most they could do is refund 1 month do monitoring. THAT is the best you can do to keep a paying customer satisfied? A $61 refund?
At this point we are uninstalling. We want and expect our full money back. I've already filed with Better Business Bureau and am working on getting a call to corporate today, whose number was conveniently "not available, because they don't have one." Right. The irony here? I don't trust the people telling me to trust them to secure my home. How do you put trust in a security company who doesn't give a rats $#*! about you?

To anyone reading this, take your money. Go elsewhere. There's no customer service at Vivint. They'll take your money and move along to the next person trying to make their home a safer place.

I've already filed at BBB & NJ Consumer Affairs. Looking forward to the response I get. Next up is a lawsuit.

TLDR: their technicians can see your alarm codes when they access your main panel in your home. Customer service sucks. Equipment fails consistently. They always expect you to DIY the new equipment installation which always requires a follow up call for troubleshooting and they finally send a technician to install. Lots of wasted of time with their support.

I had Vivint installed in my new home in November 2021. It is July 2023. I went with Vivint after looking at my options in Houston TX. ADT was a big contender but they had horrible reviews for their customer service. At the time Vivint had good reviews based on what I found. I was mistaken.

I have outdoor cameras installed at the front and back of my home, a doorbell camera, keypad lock, and DVR (added in 2022).

Countless times I've had to call in for Support because something inevitably goes off-line. Their motto is to ship a new one and DIY install. Each time I do the DIY install I have to call Support because the equipment Hass to be professionally connected. So then I have to go through the next round of phone calls to schedule a technician to come and install the equipment.

When the technician comes to your home, they access your main panel with their generic pin code. When they access your panel THEY CAN SEE ALL OF YOUR ALARM CODES. I've had technicians in my home that have asked some "interesting" questions where I was concerned about my own safety. That is when I realize they could see all of my codes and I had to change them all. Now I plan for it and update all of the codes before technicians arrive and then go back and change them.

When the technician initially installed my DVR, they had difficulties with the equipment and I thought they replaced it at installation but maybe not. A few weeks ago I noticed my playback was off-line. I did the troubleshooting. I called into support to Troubleshooting. They said that they would send an email escalate it and get back to me within 5 to 10 days. I had to call back and ask them for the status. Supposedly they sent it to their escalations team to see if there was a soft wear issue which they came back and said there wasn't. So in order for me to go to the next step, I had to provide them to serial number, which of course I wasn't home when I was doing a follow up on an existing ticket because I went through all the troubleshooting steps already I didn't anticipate having to do it again. So I called back again today and spent 40 minutes on the phone with them going through the troubleshooting steps yet again and they finally said the equipment is defective and they would send me a new one, but I had to pay for shipping costs. Granted the amount wasn't a lot but that's not the point. I said I wasn't paying for the shipping cost to escalate this. They need a technician to install it because the DIY never works. I asked him to tell me when Device went off-line on 5/31. I called in on 6/24 when I first noticed it was off-line. Yeah, you don't get an alert when it goes off-line. It is 7/8.

Thanks for the reviews. I was suspicious when he gave me a quote then started adding discounts. This is 149.00 my boss will get mad if I give the prices in red then said I'm a dare devil I'll do the 99.99 then boss called his phone acting like he called for a ride. And said offer this other discount. I said to myself this is some bull crap. Then asked if I heard of Snoop Dog then showed me a video with him endorsing the company. I honestly wasn't impressed. They paid him. He said a month to month contract. After reading the reviews that was clearly a BIG FAT LIE. Now this is where I went hmmm my contract with ADT ends Nov 30. Oh we will buy you out. Me how his boss said we will send you a gift card.now yeah right he started showing me great reviews
I googled it myself oh my God horrible reviews Iam so glad I did it oin front of him. He said every company get bad reviews but 249 1 star, 2 stars about 3,5 stars I think about 4. He said 145.00 3 cameras, 2 windows, he was shocked I didn't want the spot light, temperature control, and keyless entry, you don't want the spot light a lot of customers get those. Me nope at this point I was done he kept trying to lower the price I see why he was trying to get me in that bull crap contract that wasn't month to month. With only 75.00 dollars I had to pay today. Lol I had to finally tell him let me tell you like I tell my kids IT'S A HARD NO. He left and didn't, close my door rode off on his scooter.
Thanks for the reviews they really help consumers. Rule of thumb if they start going down on the prices (well he said because I like you) yeah like me sooo much you're about to put me through hell take my money, put me in a contract I can't cancel l, hang up after waiting to speak to someone, not showings up for appointments, equipment not working, charging excessive fees, duplicate payments, not able to reach someone to get your money, not getting someone knowable on the phone, spending countless hours trying to get help. YOU REALLY LIKED ME HUH. LOL
THANKS FOR REVIEWS. THIS WILL HELP SOMEONE WHO'S REALLY JUST LOOKING TO KEEP THEIR FAMILIES SAFE. THIS AINT IT. BE BLESSED

If I could give zero stars I would. I have a had vivint service for 2 months now and I have had the worst experience. A guy named Mason Connelly(the vivint sales rep) came knocking on my door. He said they were putting vivint in some homes in the neighborhood and was going to homes to ask if they wanted vivint service. I usually do not open the door for solicitors but I decided to open my door this day and that was the worst mistake. Mason talked to me for 2 hours after I asked him to leave more than once but he was very pushy and persistent. I finally decided to switch my service from ADT to vivint to get him to leave my home. He told me that vivint would cover the full cost for me to break my contract with ADT which was $1900. He said that ADT only charges 70% of whatever your contract is to break the contract. So that was $1300 he told me if I had any issues and it cost more to break my contract he would get vivint to cover the cost. Well once my card came in the mail from vivint I called ADT to cancel my contract. I was then informed that I would have to pay $1700. When I reached out to Vivint concerning this matter they told me I would have to get something in writing from Mason that states he said he could have the $1700 covered. When I reached out to Mason I did not hear back from him. I texted and called him and left a voicemail. A week later I tried to contact him again via text and phone but he had blocked my number. I could not believe he blocked me. So I contacted vivint again and told them my issue. They reached out to Mason and spoke with him and he of course lied and said there was nothing he could do. I then had them reach out to Mason's manager who also said there was nothing he could do because it would affect Mason! I was confused because I'm the customer and it's affecting me because I have to pay an additional $400 to cancel service for an alarm system that I didn't even really need. All this occurred because Mason came in MY HOME and told me nothing but lies! And then had the audacity to block me. Mason Connelly is a con artist and vivint does not care about their customers because the issue was never resolved. They basically told me to be grateful for the $1300 because they usually only give up to $1000 to cancel contracts. Mason also told me that I was not on a contract with Vivint and I could cancel anytime, but that was also I lie I found out I'm in a 3 year contract with vivint. Again once I asked to just break the contract i was told I would have to pay $1400 for my equipment plus 50% of my contract. Like I said Vivint is the worst and they do not care about their customers. Mason Connelly should be fired and his manager needs to go to a manger training class!

Let's start of by saying if I could give Vivint -500 stars I would.

I'm gonna keep this short and sweet. I have time because I am currently on hold with their customer service. AGAIN! It's been an hour. The last call after either being hung up on or being on hold was 2 hrs. Every time I call I am told that I am next in que for a supervisor and either hung up on or no on comes back to the phone. (RED FLAG)

Is this the way to treat a Veteran?

I signed up for Vivint security in May 2015. They were ahead of the curve with great security cameras and automation. I signed up for a 5 year contract. Unfortunately I had to leave Clarksville,TN for a job opportunity in San Antonio, TX. I then planned to relocate to New Braunfels, TX. I called Vivint and a tech came out to uninstall my equipment. I was told at that time that if I didn't have the equipment installed at my new location I would still be responsible for the payment of the equipment even though I wouldn't have monitoring. The tech told me that he would have that added to my account notes and I understood. (RED FLAG)

I arrived in Texas July 2018, and was told by property management that I wasn't able to
Have Vivint install the alarm at my new leased home because they had a lot of problems with the company. (RED FLAG)

I remember the conversation I had with the tech and that I had to let the time of my contract run out even if I don't have monitoring. No problem, just run out the contract. (RED FLAG)

Now this the meat and potatoes!

This is Nov 2022, I have relocated to Georgia over 4 years later, and I am still being charged $64.97 a month. I called and asked why am I still paying this? I was told by several SUPERVISORS in different departments that I should have notified the company when I was told I couldn't install the equipment. The tech in Tennessee never put anything in the notes. No option of a refund or anything. I was even told that I would be contacted by a SUPERVISOR on a Saturday. I found out today before I was put on hold AGAIN that no one works in Customer service on weekends. WHY LIE!? There's no remorse, no understanding. NOTHING! Not even an option to turn in the equipment, or even address the situation properly. I have been told multiple times that this is a very unique situation, and shuffled to the next person that does nothing to help at all. Not even an option to refund money that was paid after my 5 year contract. I was also told that my account would be closed. That tells me that Vivint is basically gonna take my money and get rid of proof that I even existed. (RED FLAG)

Here's the math:

July 2018 - Nov 2022
$64.97 a month =
$3,378.44

What's basic alarm costs that?

I might as well been an investor in Vivint because there's no way a company that's established would treat people this way. This is the reason why a lot of people go to RING and other similar companies because of this type of business model.

I have written this review and guess what?

IM STILL ON DAMN HOLD!

……Look up the reviews on the Better Business Bureau website.

Horrific. Don't respond, never call, constant up sell, advertisements all. Over. My. Phone. GROTESQUE. This is my family's safety at stake and they just want to advertise new deals on their stupid "home security" up sell app.

I mistakenly switched from Xfinity to visit after reading the alleged (paid piece) top five current home alarm systems.

Every single time I log into the app, I met with tons of advertisements, sales pictures, 20% off's, askinf me to upgrade to this and to buy that. It literally takes me minutes to bypass this and to find the buttons to actually look at my cameras! This is the only reason I would EVER log into my home security. I don't go there for midnight online shopping I login to look at cameras and turn on and off items, I try to navigate that which should be home security but instead constant sales pitches. If I I pay this or that, double than Xfinity, I save 20%. Further they have never called in 2.5 years when the alarm has gone off. It has gone off when we were away at 3am, and my safety back up was asleep - no one answered any call - the alarm went off for a period and then was simply canceled by vivint without any follow up. No email no text.

Rhis company literally does not give a ~ if you are being murdered. These capitalist frauds just want their MONEY and multilevel up sell by referring a friend. I'd prefer my friends don't get robbed or murdered as a result of tour negligence and violations of contract. I warn all people of this. They want to advertise their 20% offs and Labor Day specials when you're just trying to look at your cameras! It takes me a full min to navigate from their sales pages. Sales do not belong where my family's life and safety are at stake (see photos uploaded). Disgusting company. Locked in for 3 more years. DO NOT LOCK in w this crap company. Xfinity is basic but was 100% functional, they call you single every time.

I have no idea why I believed the obvious paid advertisements and fell for their nonsense equipment purchase of $560 (learned as it was being installed, an iPad thrown at me to sign 25 pages of lock in - utterly nuts, this was serious multi level marketing as two men in my home wouldn't shut up about how great the company was - red flag number 1) - and double the cost per month (as well as two bills bc equipment and service use 2 different banks - seriously you lazy idiots? A multi billion industry can't consolidate the bill? I HATE YOU. Hope the CEOS useless FAMILY also use vivint, and feel insecure at all times in their own home, but are at k w a 5 year contract. Unlikely.

My husband and I moved into a home that had a vivnt smart home system. The account was under the name of the previous owners and they had not told us the passcode for the system. The alarm was triggered and I couldn't get it to stop so I called the Vivnt customer phone number. I was told that to stop the alarm I would need to start up a service and get the account under my name. I was told that I would receive a full refund if I called within 2 weeks to cancel the service. They signed me up and we got everything under my name. I called within 2 weeks to cancel my account. They said that they needed to verify that I was extended the offer for a full refund with the person who gave me the offer. The person who I was on the phone with said that they would call me back after they verified with this person. They never called me back. I called again after a few day to see if they were able to verify. I was told again that they would call me back when they verified. They didn't call me back again. So I called a third time to try to cancel and I couldn't get in touch with someone who could help so they told me to call again later. I called again and was on the phone for over an hour trying to cancel. They kept trying to convince me not to cancel and they transferred me to a department called "customer retention" when I had said so many times that I don't want to continue with this service. I had already told them countless times that I can't afford the service. I asked the person who I was on the phone with why nobody was calling me back when they said that they would and he said that they have a policy not to call back people who are trying to cancel. I hadn't asked them to give me a call back, they offered it to me and I think it's because they were hoping I would forget about it and they would be able to continue charging me. I finally got transferred to someone who I was told would help me. They asked me to send a notice of cancellation through my email and they reassured me that I would receive a full refund. They verified that they received my notice of cancellation and they told me that I should receive my refund within 2 weeks. After about 3 weeks or so they still hadn't refunded me or canceled my account and I was charged again for another month of service. I called again to cancel and they told me that my cancellation request was never processed and they said that they would said it again. I just received an email notifying me that my request was denied. They are going to keep charging me for a service that I've tried many times to cancel and they won't give me a refund that I was promised. I don't know what yo do. I'm going to call again to try to cancel and I've reported them to the Better Business Bureau. But it they fail to cancel my account again and fail to refund me I'm going to get in touch with an attorney that can help. I wonder if there is a class action lawsuit that we can join because it seems like lots of other people have had similar experiences with Vivint.